I needed more shoes for work & wanted good quality Peter Storm & North Ridge. All the team members were really helpful. I want to give a specific feedback to Morgan who served me at the till. Her... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoVangarde Way, YO32 9AE Huntington, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My husband initially rang the store and Matt answered the phone. After questioning him on a few different issues. I was more than happy to come to the store from Filey and have our air porch refunded.... Ver mais
A empresa respondeu
Izzy helped me and my dad for over an hour fitting different rucksacks for a big expedition in Namibia. She taught us lots of cool tricks about each bags and definitely helped narrow down the options!... Ver mais
A empresa respondeu
Not only is this shop in general very overstimulating all the time, our visit today left us empty-handed. We wanted to try on some shoes which need to be fetched from a staff-only area and tried on. W... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- Loja de roupa desportiva
- Loja de bicicletas
- Clube de escalada
- Passeios a cavalo
- Loja de artigos de corrida
Escrito pela empresa
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Vangarde Way, YO32 9AE, Huntington, England, Reino Unido
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good customer service
21 de agosto de 2026
Resposta da GO Outdoors - York Vangarde
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
My husband initially rang the store and…
My husband initially rang the store and Matt answered the phone. After questioning him on a few different issues. I was more than happy to come to the store from Filey and have our air porch refunded. Once that was done he was happy to help further as we purchased a new tent. He was very professional and a pleasure to deal with.
7 de setembro de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Kieran was really helpful on footwear-…
Kieran was really helpful on footwear- great member of staff - friendly and knowledgable 😊
5 de setembro de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kieran and Freddie was absolutely…
Kieran and Freddie was absolutely amazing on the boots department, absolute ease they made my visit!
5 de setembro de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I needed more shoes for work & wanted…
I needed more shoes for work & wanted good quality Peter Storm & North Ridge. All the team members were really helpful.
I want to give a specific feedback to Morgan who served me at the till. Her customer service was exceptionally good, she was really friendly, & helped me get set up on the members card so easy. Morgan is a credit to Go Outdoors & they should be so proud to have someone with such an amazing attitude & approach to customers.
3 de setembro de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
The assistant who sold me my walking…
The assistant who sold me my walking boots was very knowledgeable and gave me lots of info, but I thought he was quite rude and needed a much better awareness of the need for good customer service.
2 de setembro de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - York Vangarde
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Popped in with a friend this afternoon
Popped in with a friend this afternoon, I was after a pair of Gortex walking trainers. Lucy was overseeing that area this afternoon and was a massive help, not just going backwards and forwards for me ( several different ones I chose you didn’t have in my size 5 so needed to choose others until one was found in my size and she thought outside the box and brought both colors so I had a choice 😊) but helping several others who were choosing and trying on, we all kept her busy. She took it all in her stride, a lovely smiley young lady who didn’t get flustered, great customer service :-) and I left with what I went in for, happy days.
30 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Never been to go outdoors before the…
Never been to go outdoors before the stuff was amazing and I have signed up to be a member because members prices are so much better.
20 de agosto de 2026
Resposta da GO Outdoors - York Vangarde
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Andy and Sue provided truly exceptional…
Andy and Sue provided truly exceptional service at the Go Outdoors shop at York Vangarde on 29 Augsut 2026; they gave us excellent advice so we could make purchases with confidence.
29 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Much needed help
We were helped by Sue. She gave us invaluable help and support
26 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - York Vangarde
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Super helpful staff member Izzy!
Izzy helped me and my dad for over an hour fitting different rucksacks for a big expedition in Namibia. She taught us lots of cool tricks about each bags and definitely helped narrow down the options! Will definitely be back to seek out her expertise for all the other bits and bobs we need. Thank you so much :)
25 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Click and Collect
Ordered two items via click and collect. Heard nothing for over a week, so rang the store to enquire. Was informed one item was there, but they were still waiting for the other, which they assumed had been lost in transit. Nobody had bothered to let me know this.
13 de agosto de 2026
Resposta da GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - York Vangarde
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Bought but not received.
Bought the tent last week. Still not delivered by Evri who claim to have attempted to deliver which is not the case.
17 de agosto de 2026
Resposta da GO Outdoors - York Vangarde
Thank you for taking the time to leave your review.
We are saddened to learn that your order was not received as expected We appreciate how frustrating it is when you are waiting for products and do not receive them within the expected timeframe.
From reviewing your order we can see that the tent has now been delivered. and we hope that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Great customise service in store
We bought online but only after going into the shop at Monks Cross in York. We were really impressed by one of your staff members who took the time to really help my husband choose the right walking boots and showed him a surgeon's knot to get the fit right. We're very pleased with our purchases. Thanks!
9 de agosto de 2026
Resposta da GO Outdoors - York Vangarde
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Another good session on the horse simulator
Carys at Naylor's in Go Outdoors expertly helped my partner with another session on the horse simulator. She is continuing to work on her position and stamina and Carys provides just the right amount of help and encouragement each time!
17 de agosto de 2026
Opinião espontânea
Resposta da GO Outdoors - York Vangarde
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The wrong item was sent to us
The wrong item was sent to us, it got mixed up with another order. I took the item into store to return it and they told me that they had issued a refund. We have still not received the refund and therefore we have no item and no money.
You can improve by sending out the correct item in the first instance.
You could refund people when you said you are.
Or you could send out the correct item out to me now please.
12 de agosto de 2026
Resposta da GO Outdoors - York Vangarde
Thank you for bringing this to our attention. We're very sorry for the frustration and inconvenience caused.
It’s clear we let you down on this occasion. The incorrect item was sent due to an order mix-up, and after you returned it to store, the refund was not processed correctly as intended. We appreciate how disappointing this must have been, especially as you were left without either the item or your money.
We have now investigated this and can confirm that the refund issue has been rectified. The refund has been processed, and the funds should be returned to your original payment method shortly, depending on your bank's processing times.
Please accept our sincere apologies for the errors and delays you've experienced. We appreciate your patience while this was resolved and your feedback, which helps us identify where we need to improve both our fulfilment and refund processes.
Kind Regards
GO Outdoors Customer Care
Resposta da GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.