Gary Mcintosh · BE CAREFUL WHEN ORDERING READ TRUST PILOT REVIEWS... I HAVE TRIED TO CANCEL ORDER AND THEY ARE TELLING ME I HAVE TO PAY RESTOCK FEE OF 15% AND RETURN POSTAGE ,THESE GOODS ARE NOT D... Ver mais
A empresa respondeu
Gourmetific
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Leia as opiniões dos outros
Customer service out of this world! I ordered a bundle and changed my mind to another right after completing the purchase, and the team acted on it super quickly so I got the exact pots and utensils I... Ver mais
A empresa respondeu
Love the product, it's my third set! First time I have a malfunctioning handle and the company needs me to send a video of the malfunction! Waiting to hear how this is resolved. Only reason fo... Ver mais
A empresa respondeu
We ordered a bundle from Gourmetific. The order arrived within a few days and the quality was as good as expected. However, a griddlepan was missing. We wrote promtly (on a sunday evening) and recie... Ver mais
A empresa respondeu
Violação de directrizes
Resposta da Gourmetific
Hi Holly,
We’re very sorry to hear about your experience, and we completely understand how concerning this must have been — especially when safety is involved.
This is not the experience we want for our customers, and we take this kind of feedback very seriously.
A member of our team has reached out to you directly to review your case in detail and work towards a proper resolution.
We truly appreciate you bringing this to our attention.
Best regards,
Gourmetific Support Team
Absolute rubbish
Absolute rubbish! Peeling inside pan. Discolouring outside. Handle is broken. All after less than 3 months use. You can’t test quality of durability from a 30 day warranty which should be a warning! I think KMart and Ikea provide better returns for cheaper purchases. Disappointment is an understatement!
1 de março de 2026
Opinião espontânea
Resposta da Gourmetific
Hi Lorna,
We’re truly sorry to hear about your experience and understand how disappointing this must have been.
The concerns you’ve mentioned are certainly not typical, and we would really like to take a closer look into this and support you in the best possible way.
Please feel free to reach out to our team at support@gourmetific.com
so we can review your case in detail and assist you accordingly.
Thank you for your feedback — we truly appreciate you bringing this to our attention.
Kind regards,
Gourmetific Support Team
I’m very bought the bakeware set and so…
I’m very bought the bakeware set and so far things are good although not used all of them yet I bought the saucepan set as well and I think they are brilliant and very adaptable two handles have stuck on my saucepans which I was sent a gift token for to get them replaced
19 de março de 2026
Resposta da Gourmetific
Hi Irene,
Thank you so much for your kind feedback 😊 We’re really glad to hear you’re enjoying both the bakeware and saucepan sets!
We also appreciate you mentioning the handle situation, and we’re happy to hear that a solution was already provided. If you need any further assistance at any point, please don’t hesitate to reach out.
Wishing you many more enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Product handle melted first time using…
Product handle melted first time using it and the pans stained first time using it. Not a great product. Then I tried to get a refund within the first 30 days and they gave me a heck of a time. 20+ emails back and forth and they almost didn't give me the refund, but they finally did. DONT BUY THIS
13 de fevereiro de 2026
Resposta da Gourmetific
Hi Mallory,
We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially with the extended back-and-forth communication.
Your feedback has been taken seriously and reviewed internally, as it’s important for us to continuously improve both our processes and customer experience.
We’ve also reached out to you directly to follow up on your case.
Thank you for sharing your experience.
Kind regards,
Gourmetific Support Team
Terrible warranty and terrible customer service.
The warranty on these pots and pans are complete and utter ridiculousness. If you go past the 30 days and something goes wrong with your cookware, then it doesn’t matter. I sent in pictures and explanations, very detailed, might I add. Not good enough. If the cookware scratches and it’s not supposed to, that should be under some kind of warranty. However, the company is pretty slick and only gives you 30 days. Half to 30 days then you’re on your own.
I hadn’t had my cookware that long and it already looks old. One pot actually has scratches in it and we use only the rubber spatulas and utensils that we bought from your company.
2 de março de 2026
Resposta da Gourmetific
Hi Donna,
We’re sorry to hear about your experience and understand your concerns.
We can see that your case has been reviewed previously, and we understand that the outcome may not have fully met your expectations. Your feedback is important to us, and we take it seriously as we continue to improve both our products and customer experience.
A member of our team has also reached out to you directly to follow up and ensure everything has been properly addressed.
Thank you for taking the time to share your thoughts.
Kind regards,
Gourmetific Support Team
Resposta da Gourmetific
Hi Chris,
Thank you so much for your kind feedback 😊 We’re so glad to hear you love the mint color — it’s one of our favorites too!
It’s great to know the quality met your expectations. Wishing you many enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Wonky handle
I sent an email with a query and it was answered within four hours which was impressive. An email conversation between Maria and myself, pointed me in the right direction. Maria was very understanding and helpful.
3 de abril de 2026
Opinião espontânea
Resposta da Gourmetific
Hi there,
Thank you so much for your kind words 😊 We’re really glad to hear that your experience with our support team — especially Maria — was helpful and responsive.
We also appreciate you flagging the handle issue, and we’re always here if you need any further assistance with it.
Wishing you many smooth and enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Stained my white induction hob
Stained my white induction hob, and smells awful whatever it is that’s burned off the bottom. The handles stopped working properly after less than a week and some of pans only work intermittently on the induction, often says no pan recognised
2 de abril de 2026
Opinião espontânea
Resposta da Gourmetific
Hi Charlotte,
Thank you for your feedback — we’re truly sorry to hear about your experience. This is not the standard we aim to provide, and we completely understand your frustration.
Our team has reached out to you via email to better understand the situation and find the best possible solution for you. We’re here to help and will do our best to make this right as quickly as possible.
We truly appreciate your patience and the opportunity to resolve this.
Kind regards,
Gourmetific Support Team
One of the pans was damaged when…
One of the pans was damaged when arrived, box not damaged or paint work on pan, looks like damaged in production, photo sent straight away. Number of emails to them, each time was same excuse, they are investigating. Not good service tbh.
31 de janeiro de 2026
Opinião espontânea
Resposta da Gourmetific
Hi,
We’re sorry to hear about your experience and understand your frustration. We would really like to assist you and resolve this matter as quickly as possible.
If you could please share your order number with us, we’ll be happy to review your case and provide the necessary support.
Best regards,
Gourmetific Support Team
Everything was relatively quick
Everything was relatively quick. I did have one pot damaged in shipping but a message to customer service and the ball got rolling. Took about 2 weeks, but they gave me a partial refund on my purchase and were very pleasant to work with.
15 de janeiro de 2026
Opinião espontânea
Resposta da Gourmetific
Hi Serena,
Thank you so much for your kind feedback! 😊 We’re glad to hear that everything was resolved and that our team could assist you.
Wishing you many enjoyable cooking moments ahead use them in good days! 🍳✨
Best regards,
Gourmetific Support Team
I just love these pots and pans
I just love these pots and pans. They clean up so wonderfully. No need for a dishwasher to clean these. They are so easy to use and they cook food perfectly. The customer service area is also great if you have questions or need anything.
25 de março de 2026
Opinião espontânea
Resposta da Gourmetific
Hi Donna,
Thank you so much for your wonderful feedback! 😊 We’re truly happy to hear that you’re enjoying your pots and pans and that cleaning them is so easy. It also means a lot to us that you’re satisfied with our customer service.
Wishing you many delicious meals and happy moments in the kitchen use them in good days! 🍳✨
Best regards,
Gourmetific Support Team
I like that the handles don’t get too…
I like that the handles don’t get too hot while cooking. Makes it easier when I’m multitasking in the kitchen with kids running around.
3 de março de 2026
Opinião espontânea
Resposta da Gourmetific
Hi Isla,
hank you so much for your kind feedback! 😊 We’re really happy to hear that the handles are making cooking easier and safer for you, especially while multitasking.
Wishing you many enjoyable and stress-free cooking moments use them in good days! 🍳✨
Best regards,
Gourmetific Support Team
Excellent product…
These pans are a dream and so gorgeous to look at so glad I bought them
4 de fevereiro de 2026
Resposta da Gourmetific
Hi Lisa,
Thank you so much for your kind words! 😊 We’re delighted to hear that you love your pans and enjoy their design.
Wishing you many happy and delicious moments in the kitchen use them in good days! 🍳✨
Best regards,
Gourmetific Support Team
Resposta da Gourmetific
Hi Jon,
Thank you so much! 😊 We’re really happy to hear that you’re enjoying the products.
Wishing you many great moments using them enjoy! 🍳✨
Best regards,
Gourmetific Support Team
Haven't had the opportunity to use yet
Haven't had the opportunity to use yet. However, the order and shipping experience was easygoing.
21 de março de 2026
Resposta da Gourmetific
Hi Stephen,
Thank you very much for your kind feedback! 😊 We’re glad to hear that your ordering and shipping experience went smoothly.
We hope you’ll enjoy using your cookware soon wishing you many happy cooking moments ahead! 🍳✨
Best regards,
Gourmetific Support Team
One lid broken
16 de março de 2026
Resposta da Gourmetific
Hi Lynne,
We’re sorry to hear about the broken lid. We always aim to support our customers, and customer satisfaction is very important to us.
If you contact us with your order details, we’ll be happy to assist you and arrange a replacement for you as quickly as possible.
Best regards,
Gourmetific Support Team
They stain inside and out
I have bought two sets … My new mint coloured pan has stained inside and outside of pan … I emailed gourmetic to see if they could replace with them putting blame on me … I’m hesitant to use my other pans .. I’m not happy
4 de março de 2026
Opinião espontânea
Resposta da Gourmetific
Hi Sam,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
As your purchase was made over 7 months ago, unfortunately it falls outside of our warranty period, and we are unable to proceed with a replacement in this case. We sincerely apologize for any disappointment this may have caused.
Please know that we truly value your feedback and are sorry that your experience did not meet your expectations.
Best regards,
Gourmetific Support Team
I bought these pots and pans for our RV…
I bought these pots and pans for our RV because they take up so little space. I love them so much that I bought a larger set for home!
15 de março de 2026
Resposta da Gourmetific
THi Donna,
hank you so much! 😊 We’re really happy to hear that the set works so well in your RV and that you loved it enough to get a larger set for your home too.
Wishing you many wonderful cooking moments ahead enjoy using them in good days! 🍳✨
Best regards,
Gourmetific Support Team
Resposta da Gourmetific
Hi Patty,
Thank you so much! 😊 We’re delighted to hear that you love your cookware and that it’s so easy to use and clean.
Wishing you many enjoyable cooking moments ahead use them in good days! 🍳✨
Best regards,
Gourmetific Support Team
Product was exact what was advertised. Cleanup of cookware is easy, breezy. Nothing sticks.
Love the reduction of all of my old pans. Only 2 lids and 2 handles to mess with.
10 de março de 2026
Resposta da Gourmetific
Hi Jill,
Thank you very much! 😊 We’re delighted to hear that the simplified design with fewer lids and handles is making your kitchen more organized and convenient.
Wishing you many enjoyable cooking moments ahead use them in good days! 🍳✨
Best regards,
Gourmetific Support Team
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