Gary Mcintosh · BE CAREFUL WHEN ORDERING READ TRUST PILOT REVIEWS... I HAVE TRIED TO CANCEL ORDER AND THEY ARE TELLING ME I HAVE TO PAY RESTOCK FEE OF 15% AND RETURN POSTAGE ,THESE GOODS ARE NOT D... Ver mais
A empresa respondeu
Gourmetific
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Leia as opiniões dos outros
Customer service out of this world! I ordered a bundle and changed my mind to another right after completing the purchase, and the team acted on it super quickly so I got the exact pots and utensils I... Ver mais
A empresa respondeu
Love the product, it's my third set! First time I have a malfunctioning handle and the company needs me to send a video of the malfunction! Waiting to hear how this is resolved. Only reason fo... Ver mais
A empresa respondeu
We ordered a bundle from Gourmetific. The order arrived within a few days and the quality was as good as expected. However, a griddlepan was missing. We wrote promtly (on a sunday evening) and recie... Ver mais
A empresa respondeu
Violação de directrizes
Wonderful quality
They are great pans! So easy to store and are great for left overs. Bought 2 more sets for Christmas gifts. Absolutely, love them!!
10 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Kelly,
Thank you so much for your wonderful feedback 😊 We’re so happy to hear that you’re enjoying the quality and convenience of the pans!
It means a lot to us that you chose them again as Christmas gifts — that’s the best compliment we could ask for 🎁✨
Wishing you many more enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Received wrong product, terrible customer service
Have received the wrong product which is not even on sales on their website. Received a titanium Wok instead of a Searing pan with different size.
Have been chasing customer service per email, every couple of days for past 2 weeks to keep hearing back: "our team is reviewing, will get back to you shortly"
Very disappointed with customer service for a simple problem that could be easily be resolved. Will have to use local consumer legislation to request refund.
23 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Dear Max,
We’re truly sorry for the mix-up with your order and for the inconvenience you’ve experienced 😔. We completely understand your frustration.
Please rest assured that we’ve already sent you a new searing pan as requested, and we hope it will reach you very soon. Once again, we sincerely apologize for the trouble caused and truly appreciate your patience while this was being resolved.
Penelope
These pots were always what I need ,it…
These pots were always what I need ,it is stackable take up least space and easy to clean ,everyone should have this in their kitchen.i would buy another set .it is easy to cook clean and put away in the fridge ,shipping was easy delivery was great also Costomer service for question was on point ,i would love to have everything in my kitchen that belongs to them ,i am waiting on my utensils to be delivered ,also price was great .
3 de outubro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Carol,
Thank you so much for your wonderful review! 🥰
We’re so happy to hear that you love the pots and that your experience with our service was great. You’re always welcome back anytime — we can’t wait for you to enjoy your utensils too! 🍳✨
Best regards,
Penelope
Gourmetific Support
lightweight, easy to use and clean
The pots and pans are lightweight, easy to use and clean.
I unfortunately scratched 1 pan and contacted customer services to discuss options of buying a singular replacement.
The response was quick and very helpful
1 de julho de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Sam,
Thank you so much! We’re always happy to hear from you 😊
Enjoy using your new pan and wish you many lovely moments in the kitchen!
Best regards,
Penelope
Gourmetific Support
gourmetific pans
We use our gourmetific pans every day. It is very handy to be able to use on the hob and then to store in fridge etc without having to transfer into another dish by just removing the handle and popping on a lid. Nothing ever burns in them or sticks! I bought two sets as I have a large family feeding 11 people every day. Also good that everything is dishwasher proof too. Customer service has been excellent. Would recommend.
3 de outubro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Tracy,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you and your big family are enjoying your Gourmetific pans every day — that truly makes us happy!
Wishing you many delicious moments and happy meals together 🧡
See you again soon!
Best regards,
Penelope
Prompt and friendly service
I got a cookware set from my kids as a birthday present. The pots and pans are great and meet all my cooking needs, but I managed to wreck one of the lids. I got in touch with the company and they promptly and sympathetically helped me get a new one.
31 de agosto de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Mrs Richardson,
Thank you so much for your lovely feedback 😊 We’re delighted to hear that the set has been a great fit for your cooking needs!
We’re also really glad our team could assist you quickly with the lid — it’s exactly the kind of support we aim to provide ✨
Wishing you many more enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Very fast response from them if there…
Very fast response from them if there is any type of issue and hassle free at that ! Love the convenience of just taking the handle off and putting in fridge.
1 de outubro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi there,
Thank you so much for your kind feedback 😊 We’re really glad to hear that you’ve had a smooth experience with both our support and the product!
The removable handle is definitely a favorite for convenience — we’re happy it’s making things easier for you ✨
Wishing you many more practical and enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Excellent idea and product.
Excellent idea and product.
I bought a kitchen set for my boat in 2024 and I’ve bought a second one today, for home.
Recommended.
1 de outubro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi there,
Thank you so much for your wonderful feedback 😊 We’re truly happy to hear that you’ve chosen our set not just once, but again for your home — that means a lot to us!
It’s great to know the product works well for different spaces, including your boat — exactly the kind of versatility we aim for ✨
Thank you for your recommendation and support!
Best regards,
Gourmetific Support Team
My family is so pleased and absolutely…
My family is so pleased and absolutely happy with our set. Any support that was needed due to an issue was promptly resolved by Sarah who is an amazing member of this team. We are not only beyond content with our purchase but look forward to adding to our collection in the future.
4 de agosto de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Jason,
Thank you so much for your amazing feedback 😊 We’re truly delighted to hear that you and your family are so happy with your set!
It also means a lot to us that you highlighted Sarah — we’ll be sure to pass along your kind words ✨
We really appreciate your support and look forward to being part of your kitchen for many more moments to come 🍳
Best regards,
Gourmetific Support Team
Lightweight, cooks evenly. Great customer service
I love the soft colors. The product cooks evenly and the removable handles are great for my arthritic hands. Fast shipping, easy cleanup and storage. So happy I ordered 3 more sets for gifts.
30 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Eileen,
Thank you so much for your wonderful feedback 😊 We’re truly happy to hear how much you’re enjoying the set!
It means a lot to know the lightweight design and removable handles are making things easier for you — especially for everyday comfort. And hearing that you ordered more sets as gifts is the biggest compliment we could receive 🎁✨
Wishing you many more enjoyable and effortless cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Great saucepans
Great saucepans. Easy to wash
Like the handle comes off. Great blue colour. Quick postage.
30 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Dot,
Thank you so much for your lovely feedback 😊 We’re really glad to hear you’re enjoying the saucepans!
It’s great to know the easy cleaning, removable handle, and color all stood out — and we’re happy the delivery met your expectations too ✨
Wishing you many more enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Amazing pot and pan set
We we purchased our pots at after seeing it on social media of course you're always skeptical. But after getting them they were the bomb. The lightweight of these pots and plans are amazing he's cleaning them in the sink super easy picking them up off the stove Etc. Cooking with them are great as well even Heat throughout the pan if you don't have hot spots . The clamping handles are phenomenal we had a different brand and getting it off was a little more difficult these are very easy to use. We will be buying more to expand our set
26 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Victor,
Thank you so much for your amazing feedback 😊 We’re thrilled to hear that the set exceeded your expectations!
It’s great to know you’re enjoying the lightweight feel, easy cleaning, even cooking, and especially the clamping handles — that’s exactly what we aim for ✨
We truly appreciate your support and look forward to being part of your kitchen as you expand your set 🍳
Best regards,
Gourmetific Support Team
DO NOT PURCHASE
DO NOT PURCHASE. My partner purchased the pans as we were drawn to the pretty colour. After only few uses the pans are horrifically discoloured and the stains are unable to be cleaned off. The bottom of the pans are are burnt to the extent they are now black. The pretty pale-blue colour is now covered in awful brown stains. We have contacted customer service, along with photos to no avail. I wish we had checked the reviews before purchasing, as this seems to be what happens with so many of them. ONCE AGAIN, DO NOT PURCHASE!!!
25 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Ellie,
We’re really sorry to hear about your experience. Unfortunately, we couldn’t locate any order under the information provided. If you could please share your order details with us, we would be more than happy to look into this further and assist you right away.
Best regards,
Gourmetific Customer Support
Product Quality Concerns but Satisfactorily Resolved
Product Quality Concerns, but Satisfactorily Resolved
I was initially very pleased with the appearance of the cream-coloured pan set. However, after only one use, both pans became discoloured — turning black on the inside and outside. Additionally, one pan and its holder became stained yellow after cooking curry.
I reached out to Gourmetific regarding the issue. Although the resolution process took some time and required multiple follow-ups, the customer service team ultimately provided a satisfactory outcome. I was offered the option of receiving a replacement set or a full refund. I opted for the refund, which has been processed successfully.
While the experience was not as smooth as I had hoped, I appreciate that the matter was eventually resolved in a fair and professional manner.
9 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Nicole,
Thank you for taking the time to share your detailed feedback 😊
We’re glad to hear that, although the process took longer than expected, the situation was ultimately resolved in a way that felt fair and satisfactory to you. Your patience throughout the process truly means a lot to us.
We also appreciate your honest comments about your experience — they help us continue improving both our products and our support processes ✨
Wishing you all the best, and we hope to have the opportunity to serve you again in the future.
Kind regards,
Gourmetific Support Team
What a great surprise
I bought one set anxious to see if they are as good as advertised, they were.
To my great surprise they were so I bought a second set so now I have one for my RV and one from my house
22 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Denise,
Thank you so much for your lovely feedback 😊 We’re so happy to hear the set lived up to your expectations!
It means a lot that you came back for a second set — we love that you’re using them both at home and in your RV ✨
Wishing you many more enjoyable cooking moments wherever you are 🍳🚐
Best regards,
Gourmetific Support Team
After confusion over delivery all was…
After confusion over delivery all was handled very well. Email response was quick. Cookware is 👍
31 de agosto de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Tessa,
Thank you so much for your feedback 😊 We’re really glad everything was resolved well in the end and that our team could support you quickly.
Happy to hear you’re enjoying the cookware too 👍✨
Wishing you many more great cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
I received my order
I received my order, love them, but I would appreciate it if you could send me the link where I can buy the little separators to keep them safe while traveling. Thanks so much
5 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Charles,
Thank you so much for your kind feedback 😊 We’re really happy to hear you’re enjoying your set!
Great idea about the separators for safe travel — we’d be happy to help with that. Please reach out to us at support@gourmetific.com, and our team will share the available options with you ✨
Wishing you many more enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
I love my Goumetific cookware...
From online ordering to delivery, the customer service was excellent. My cookware was delivered well before I expected them so I was delighted. they were carefully wrapped so as not to damage them, and I absolutely love them. I use them all the time and have removed 2 sets of pots and 4 fry pans from my cupboards, giving me so much more room. Im thinking about doing the same with some of my casserole dishes as the Goumetific ones are better and look beautiful.
I also purchased the utensil set and the container for keeping them in. Again I have cleaned out my utensil draw and have freed up space.
21 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Pam,
Thank you so much for your wonderful feedback 😊 We’re absolutely delighted to hear how much you’re enjoying your cookware!
It’s amazing to know it’s helping you save space and simplify your kitchen — and that you’ve expanded your set as well ✨ That truly means a lot to us.
Wishing you many more enjoyable and effortless cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
I love my gourmetic saucepan set
I love my gourmetic saucepan set. It’s so functional hob to oven to fridge with sealed lids. The pans can double as salad/serving bowls too. And the quality is great too. Great space saving with the removable handles. Also I have to mention the good customer service
19 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi Kathryn,
Thank you so much for your wonderful feedback 😊 We’re so happy to hear how much you’re enjoying your saucepan set!
It’s great to know the versatility — from hob to oven to fridge — and the space-saving design are making a real difference for you ✨ And we truly appreciate your kind words about our customer service.
Wishing you many more enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
Superb set of pans and wonderful customer care
I have ordered a full set here with so extra pans. I have been looking for pans for quite some time as I find it so difficult to decide which ones are best. As a mother of 3, I really wanted to get rid of the old pans which were not pfas and other chemicals free. I felt guilty every day I used them as they did have some scratches. I therefore emailed the customer service and was guaranteed that these are safe for use, if used in the right way ofcourse. Like any other pans from any other company, it’s important to use the pans as described so they stay in great condition. So it’s important not to use full heat and ‘play’ a little with the heat to find out what works best. The customer service was more than amazing! Great help, explaining and super fast reply. I have never seen such great customer service! I really love the fact that they take up so little space and you can also use them in the oven or store in the fridge with the lids. 10 out of 10 for me! Make sure you also change the utensils if they are not wood or silicone. I got rid of mine when I threw out the old pans. Knowing that I cook safe for my kids now, feels great! I love cooking and this set just makes it so much easier. Thanks Alyssa for your patience with all my questions :)) I know I was a little annoying there. But you took my worries away!
17 de setembro de 2025
Opinião espontânea
Resposta da Gourmetific
Hi there,
Thank you so much for your incredibly thoughtful feedback 😊 This truly means a lot to us!
We’re so happy to hear that you feel confident and comfortable using your cookware, especially for your family — that’s exactly what we aim for ✨ It’s also wonderful to know the space-saving design and versatility are making your cooking experience easier.
And we’ll be sure to pass your kind words along to Alyssa — she’ll be so happy to hear this 💛
Wishing you and your family many safe and enjoyable cooking moments ahead 🍳
Best regards,
Gourmetific Support Team
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