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Grangeford Asset Management are rotten to the core. We have a property at Oxygen Tower Manchester. We have paid for £150 ground rent nearly £1400 because of claimed late payments. This has happened twice. We send them emails for standing order to pay every six months, no reply we phone them no reply. When they do answer they promise to send details. Never do. It seems to me that this dodgy company profits through non communication and then bill you for multi claimed legal costs. We are at wits end with this Company, to the point we contacted the freeholder of the tower and find that they have sold the tower to guess who.............. you got it right Grangeford Asset Management. So if we need to complain about Grangeford Asset Management to the freeholder we need to contact the new freeholder Grangeford Asset Management. I will give them credit where credit is due, what a scam. If the Police or investigative journalists monitor such reviews, please look into this company because it stinks of corruption at the highest level.
Urban Bubble who look after service charges for this tower informed us that Grangeford Asset Management are now the Freeholders of Oxygen Tower Manchester. My advice do not purchase an appartment in Oxygen Tower unless you have bottomless pockets when it comes to finance. You too will get scammed as the other reviewers are stating quite clearly.

Been charged over thousand pound late payment penalty for few days late payment of less than one hundred pound invoice. The worst company I have ever experienced. They are awful just want money from your pocket in many legal and illegal ways. Full of threaten, cheating,conspiracy, trick, trap in their company culture. Don't understand how they can still survived in this legal country.😡

I own a flat at St Martins Place in Birmingham. The ground rent owner/ collecting agent Grangeford has charged a very high fee of "late charge or penalty" on top of the ground rent of £175 to over £1700, after passing a due date for payment for few months. Similar thing happened in the past and what was worse was I didn't even receive the ground rent charge receipt in the first place and I was charged for over £1100 . I asked for the breakdown of the charges to make up that £1712 and £1112 but the collection agent won't even respond to me, after promising to provide breakdown of the “charges “ to me, despite many email request to both their possession department and billing department for such breakdown or original invoice. Similar things happen to my few friends in the same complex. I may employ a lawyer to lodge claims via the Property or Leasehold Tribunal to claim back the overcharged amount and avoid future issues from happening again. Despite multiple request via email so far, I didn’t receive an email response from them.

They also contacted me a few days ago to demand ground rent that apparently was due last November, and I have until 5pm the same day to pay it otherwise they would commence a repossession order!

I replied within minutes to apologise and requested an invoice as no one had sent me an invoice for this, explaining I was literally boarding a long haul flight, I was at the gate. I’m not sure about you but I don’t pay several hundred pounds to anyone when 1). A random stripe link that could be going to anyone for all I know has been sent to me for payment, and 2). They haven’t sent me an invoice in the first place.

No invoice, no reminder, no letter, no email, nothing; until an overzealous and unforbidding possession department pops up out of the blue threatening to take possession of my property imminently. I never miss payments for anything, but it’s typically challenging to miss an invoice that that no one even sends to you!

Grangeford is unprofessional company, avoid.

They are a bunch of scammers looking to charge late fees on ground rent, over £1000 was charged.

AVOID AT ALL COSTS!

Received an email that payment not received for ground Rent of £218.15 when funds were paid to their bank. I showed an evidence to them. Now sent a notice that they will repossess my property if £ 1,200 is not paid by 5:00pm.
Absolutely disgusting and out of proportion claim.
Can you please help / advise.
Thank you.

Tuscola > Grangeford > Centrick who is accountable that is the question. We now have all just been give another astonishing bill of £2000 plus. Tuscola employs Grangeford as their asset management company. They in turn employ Centrick to manage the building.

It’s pretty clear & obvious to see that leaseholders have been let down on all accounts since Centrick took over. However the new bill is for Insurance which has come from Grangeford at the instruction of Tuscola. So lets unpack that, according to Grangeford the insurance claims were made "due to the repeated issues with the soil stacks". Bearing in mind that this is the building is less than 10 years old surely the problems with the build should sit with the Freeholder as part of the 10 year new build guarantee, not the poor leaseholders who have constantly had to repair their apartments due to water leaks.

Centrick say it is out of their hands - all be it the latest repairs to the soil stack haven't been done which in turn will result in more claims for repairs on apartments.

Grangeford have invoiced all the leaseholders directly for the insurance premiums, bypassing Centrick but at the instruction of Tuscola.

Disgraceful - situation has got to the stage that tenants are leaving the building as it is unlivable, leaseholders are financially and mentally broken. And a building in a state of disrepair that the assets aren't saleable. And the landlord Tuscola (199) Ltd are an offshore company registered in British
Virgin Islands

Bunch of crooks never trust them !! Charged late fees for £70 ground rent with no notice and charged £500 in fees , what a joke . Will be going to tribunal for these crooks !!!!!

Moved into a property July 2022. Didn't receive a bill for the ground rent in the Dec/Jan like we expected. Got a statement from them towards the end of Feb 2023 and they added and extra £1245 in charges. A proper bill is legally required before the ground rent is payable. When we finally got hold of them they blamed our solicitors. Said they didn't send them our details. To cut a long story short I made an application to the Property Tribunal for determination. Just like that, after months, a miracle happened. They managed to 'FIX' the problem and asked us to cancel the application. Twice in fact. On two consecutive days. It's a shame it took 6+ weeks to respond to any other email. Incompetent and just outright untrustworthy is my honest opinion.

They took over the management of a block in Maidstone 2 years ago. They have been instructed to do so and act on behalf of Tuscola (a company based in the british virgin islands) The first ground rent they sent out was emailed, some people in the block did not get this email and was fined over £900 for late payment for £120 6 monthly ground rent and threatened with bailiffs.
Try calling or emailing this shower then good luck if you get a response.
Today they landed a 2k bill on leaseholders for increase in Insurance for the block they have poorly managed. In the midst of cost of living crisis this bill will send leaseholders over the edge, it has to be paid in 21 days, if not, they send the bailiffs in after fining you.
They are faceless & nasty, if your freehold is purchased by them, then good luck,

Grangeford/Centrick keeps demanding money and now we have been sent a demand to be sent within 21 days to help pay for building insurance .... £2000. They have no funds to repair anything and yet we are paying our full service charge. No front door, sewage in the lobby, all 3 lifts not working for over a month now, leaks everywhere in the building and now demand for increased buildings insurance. Both companies should not be in business and have no clue how to manage or run a building. THEY SHOULD BE ASHAMED OF THEMSELVES.

Failure to deliver
Today Leaseholders of large Kent tower block, without prior warning, given 21 days to pay a surplus charge of between 1.6k and 2.5k each. Itemised as 'Buildings Insurance 23-24' yet repairs from last year remain outstanding resulting in the whole building falling into further disrepair. Poor management with a total disregard for ripped-off leaseholders welfare.

Only giving a 1 star because I can't give 0.

Grangeford are representatives of our new freeholer (took over 2 years ago and they are an offshore account so no Trustpilot page).

Bought for a song due to the condition of the building (SE England), and have allowed the building to go further into devastation by doing absolutely nothing for 2 years.

Aided by useless managing company (Centrick Building Management - already left a review there), our properties are now worthless.

Currently in a cost of living crisis we have been told we need to pay between 1600 and 2300 (dependant on flat size) in the next 21 days. This is for a building that is 11 stories tall, with no working lifts (3 lifts all out of action), a waste water leak going into reception, no secure doors meaning the local scum come into our building to deal/take drugs in communal areas, and also urinate, defacate and vomit in the same areas.

Our Service Charge is now officially over £4k per year. And we are paying for the above. Flats in LONDON don't cost this much.

No reply from their Billings team. No response to phone calls etc.

A lot of people in my block are facing financial ruin, and none of this is our doing. We have been let down by a scrupulous developer, at least 2 management companies who do not undertake any maintenance of the building, and a freeholder who is enjoying their cocktails on their yatch somewhere very hot I assume.

Seems this company does it systematically. I never received the invoice for the land rent (150£) and I got a notification from Property Debt to pay late fees of 1000£. As soon as I received the letter from Property Debt I paid the land rent to Grangeford and tried to contact them to resolve the issue, since it was their fault I never received the invoice by postal mail. Unfortunately, they insist on their decision and I need to pay the equivalent of 7 years in late fees... I think they do it on purpose

Utterly despicable company, please can someone advise how I can use the property tribunal as well?