Grass Warehouse Opiniões 5573

Easy to order, prompt despatch and no issues. Size was spot on.

Great experience Chris was a great help will purchase again

Great return call and informative, just waiting on delivery of sample pack 😄😄

Excellent service start to finish delivered on time. Chris from the sales team was brilliant he made sure my needs were filled and gave great advice. Will recommend to others

I have ordered from Grass Warehouse a couple of times now and I have nothing but good things to say. The quality is great, the delivery is fast, the customer service is FANTASTIC! We had to order so last minute for a quick turn around, and they went above and beyond to deliver it on time - no other supplier would have been able to do that. Every time I called it was not only helpful, but an absolute delight. Vicky and Chris are amazing! Thank you so much Grass Warehouse, we will be back!

Great service and friendly advice. Looking forward to working with the group

Everything we needed to lay our artificial lawn. A good price and arrived on time. Very easy to lay and the colour is absolutely lovely.
Extremely pleased. Would highly recommend.

They arrived on time nice and smiley.

DO NOT ORDER FROM THIS COMPANY!

The drivers turn up, then ring you tell you the grass is too heavy to lift, they when they get to the door, they knock quietly, ring you to say no one uis there, they don't even attampt to go to the back gate, then they hang up, drive off and charge you for a re-delivery fee.

AVOID LIKE THE PLAGUE!

Great experience using the service - plenty of samples sent. Received quickly and were helpful with the variations.

I dealt with Chris who was extremely helpful. I’m a grass virgin and had no idea what was good or bad. Chris took me through the pro’s and cons of all the different grades and even delivered the chosen product and also helped me get it in the back garden. He’s built like hunter from the gladiators!!

I obviously got other prices from different suppliers and found they where all about the same price without the enthusiasm demonstrated from the grass warehouse.

Thanks very much, I’m more than happy to send pictures when it’s finished if anyone thinks it would be helpful

Smooth fast service, thanks.

Great customer service. Delivery partner was slow (non-existent) with information and details and missed the delivery window but when I called, told me they will sort it. I got a call 10minutes later and it was sorted and delivery arrived today as promised.

Fast and iEfficient Service

The customer services people were very helpful answering all my questions about choosing the right artificial turf and how to lay it myself. Responses were really quick and the pack of samples (which was awesome!) Arrived within 24hrs of asking for it.
Delivery was smooth and the actual product, the artificial grass is really good quality

Had a problem with order and sorted it no worries. Great service

Absolutely love our new artificial grass! 🌿 The garden has been completely transformed — it looks neat, fresh, and green all the time with zero hassle. Such a great investment, highly recommend!

I had a very disappointing experience with Grass Warehouse. The artificial grass I ordered was delivered wrapped tightly around a rigid pole, which was never disclosed anywhere prior to purchase. Not on their website, T&Cs or in emails. This is not a minor detail as it meant the item was 4m and could not be manoeuvred at all up the staircase or the lift. Hence the delivery company could not complete their delivery.
When I raised this, the company simply said that's how they package their grass and referred me to their T&Cs, which includes now information about the pole. They then refunded me the original amount but subtracted £50 for their apparent incursion of costs (thereby passing the consequence of their lack of transparency onto their customer).
In communication they were arrogant and dismissive referring me to the fact that their terms and conditions had been "legally vetted". Clearly they had failed to tell their legal vet some important information about their product packaging. I have now had to go through my credit card to reclaim the £50. Petty company, stay AWAY!