Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Ver mais
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Leia as opiniões dos outros
Had a great experience with Greenbelt — communication was quick and easy from the start, and any issues were sorted straight away without any hassle. Really impressed with how smoothly everything was... Ver mais
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It's that time of year when this unregulated company chooses to send out its bill, a 10% increase. I see that some people pay £80 and complain how would they feel having to pay £435. Am I paying the... Ver mais
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I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... Ver mais
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Informações sobre a empresa
Sobre Greenbelt Group Ltd
Escrito pela empresa
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Informações de contacto
99 Firhill Road, G20 7BE, Glasgow, Reino Unido
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Greenbelt Group Ltd
Good morning,
Thank you for taking the time to leave a review! I’m glad to hear that everything is moving forward. In the meantime, if you have any question please do not hesitate to reach out.
Thanks,
Lauren
Resposta da Greenbelt Group Ltd
Good morning,
Thank you so much for the feedback! I’m really glad you found the information helpful and informative. If you have any other questions or need further details on anything, just let us know!
Kind regards,
Lauren
I found the presentation informative…
I found the presentation informative and very clear with ample times to ask questions which were clearly answered honestly and openly
2 de maio de 2026
Opinião espontânea
Resposta da Greenbelt Group Ltd
Good morning,
Thank you so much for the 5-star review! I’m delighted to hear that you found the presentation clear and informative. We always strive to keep things open and honest during our Q&A sessions, so I’m glad you felt you had ample time to get your questions answered.
Please don't hesitate to reach out if you need anything else at all!
Kind regards,
Lauren
Water rebate
Greenbelt are about to take over management of our Close. We had a site meeting hosted by Nick Upton. In the meeting he informed us that we have a Suds system in our Close and that was the reason we had soak aways around the Close. As we have the Suds system he suggested that we contact Anglian Water as we should not be charged for surface water collection. So in the back of this I did contact Anglian Water and after a few emails back and forth they have now come back to me saying they agree we have a Suds system and we should never of been charged for Surface Water collections. The result is I have received a refund for all the years I have been here and going forward I will not have Surface Water charged to my account
So it’s a great start by Nick and Greenbelt
27 de abril de 2026
Opinião espontânea
Resposta da Greenbelt Group Ltd
Good afternoon Caroline,
Thank you for the 5* review. We are so pleased we could help get that refund sorted, what a brilliant result for you! I’ll be sure to pass your comments on to Nick. if you have any questions in the meantime, feel free to get in touch with the Customer Care team.
Many thanks,
Lauren
Amazing customer service
Amazing customer service. Staff on phone so helpful and kind and understanding
27 de abril de 2026
Resposta da Greenbelt Group Ltd
Hi Dannielle.
Thank you so much for leaving such a positive review. I'm glad to hear the Customer Care team were helpful and understanding when you called. I'll pass your comments on to them.
Many thanks,
Lauren
Invading tree roots
I have just been reading some reviews about this company after leaving my review.
All the good reviews we're aimed at lots of different "staff" on the many many occasions that I have either phoned or emailed my concerns I was only able to speak.to the same person never able to speak to her superior.
I think she was working from.home.
21 de abril de 2026
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi Carole,
Please see our latest response to the review you left 3 days ago.
Thanks,
Lauren
This company likes to put fake 5 star reviews
This company likes to put fake 5 star ratings in this to try and keep people from knowing that they are so bad, money grabbing and never do the work they are supposed to do. The fake ones are so obvious that they are as there is never lots of information. Our estate never looks great - the sub contractor (Kene) which are based in the Lothians, can whizz over the grass in seconds and doesnt cut it properly. Yet we are asked to pay £42.72 a month for this dismal service. They are total con artists. £95 per house is charged for administrative fees. That is roughly £25,650 for this estate alone - ridiculous - everything is done online. Remember also they also own Persimmon Homes - and everyone knows they are like paper houses.
Before Greenbelt ask me to confirm I am real - its Ferryfields Estate. The information I have provided above will be enough to know that.
16 de abril de 2026
Opinião espontânea
Jeanette was very helpful
Jeanette was very helpful and enabled me to set up a direct debit over 10 months which will be much better. The call was quick and efficient, with my issue resolved.
15 de abril de 2026
Resposta da Greenbelt Group Ltd
Hi Sara,
Thanks for the great review! We're thrilled to hear Jeanette made the setup quick and easy for you. We pride ourselves on being efficient, and I’ll be sure to share your kind words with her.
Many thanks,
Lauren
Resposta da Greenbelt Group Ltd
Thank you for the great feedback! I'm so glad we could get your issue sorted quickly and effectively for you.
Kind regards,
Lauren
I was dealt with professionally by…
I was dealt with professionally by Jeanette was very helpful
14 de abril de 2026
Resposta da Greenbelt Group Ltd
Thanks for the great feedback! It’s wonderful to hear you had such a positive experience with Jeanette. We really appreciate you taking the time to share this.
Kind regards,
Lauren
Professional company
Query was dealt with quickly and efficiently. Operator was was friendly and professional. Thank you
10 de abril de 2026
Resposta da Greenbelt Group Ltd
Good afternoon, Keith,
Thank you so much for leaving a 5 star review! I’m thrilled to hear we could get everything sorted out quickly and efficiently for you. Please don't hesitate to reach out if you need anything else at all!
Kind regards,
Lauren
Everything explained
4 de abril de 2026
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi Michelle,
Thank you for the 4-star review! We’re so glad we could help clear everything up and provide the explanations you needed.
Kind regards,
Lauren
Mr David Condon was very pleasant and…
Mr David Condon was very pleasant and helpful and I look forward to hearing the outcome from our conversation
30 de março de 2026
Resposta da Greenbelt Group Ltd
Hello, Mrs. Scott,
Thank you for the kind feedback! I will be sure to pass your comments along to David. We’re glad he could help, and we'll be in touch soon with the outcome.
Kind regards,
Lauren
Permission Granted
I phoned Greenbelt to ask if it was ok to install a timber strut in a communal shrub bed to support a length of fence which was swaying in the wind. As the fence backs onto my garden, I will have to pay for the replacement fence should it fail. David Condon was so helpful and came back to me within the hour having spoken to the operations manager and advised I had permission providing there was no damage to the shrub bed. He also followed it up with an email confirming permission had been granted. I really appreciated this as it allows me to take preventative action and hopefully delay the cost of replacing the fence.
30 de março de 2026
Resposta da Greenbelt Group Ltd
Hi Wendy,
We really appreciate you taking the time to share such a kind review.
It’s always great to hear when a quick bit of coordination makes a real difference. David is a brilliant part of the team, and I’ll be sure to pass your kind words on to him.
If there is anything else we can assist with while you’re getting that fence secured, just let us know.
Kind regards,
Lauren
Good Customer Service Experience
Raised a query first thing in the morning and DC rang back soon after and undertook to follow up and consult with colleagues, which he did the same day with an email to me with a way ahead. Good service. Thank you.
26 de março de 2026
Resposta da Greenbelt Group Ltd
Hi Matt,
Thanks so much for the kind review! We really appreciate you taking the time to share your experience with us. It’s always great to hear when our team hits the mark, and I’ll make sure your feedback gets passed straight along to DC. They will be thrilled to hear it.
Kind regards,
Lauren
Completed my payment
25 de março de 2026
Resposta da Greenbelt Group Ltd
Hi Jonathan,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Staff member recorded my concerns and…
Staff member recorded my concerns and pass details onto the appropriate manager. David was polite, gave me excellent advice and what will happen with my concerns.
25 de março de 2026
Resposta da Greenbelt Group Ltd
Hi Paul,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Resposta da Greenbelt Group Ltd
Hi Michael,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
very prompt response for a task i did…
very prompt response for a task i did require.
Very happy.
Thank you!
19 de março de 2026
Resposta da Greenbelt Group Ltd
Hi Fabio,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Green belt/Amy
Green belt/Amy
There seems to of been some confusion at your end because you mentioned to me the wrong company who was responsible for emptying the new bin and you also mentioned that you would call me and never did, that would give anybody the impression that you was not bothered.
I spoke to David and he got the bin relocated on the Park and I even called him to say thanks for a job well done then after that as mentioned above it never got emptied,been a Sales Manager for a lot of years there's things you pick on the way and your Telephone manner was not very convincing that you was taking this seriously hence calling your company on several occasions.
Thanks.
Lee.
13 de março de 2026
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi Lee,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can confirm the bin has now been emptied by our contractors.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
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