Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Ver mais
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Leia as opiniões dos outros
Had a great experience with Greenbelt — communication was quick and easy from the start, and any issues were sorted straight away without any hassle. Really impressed with how smoothly everything was... Ver mais
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It's that time of year when this unregulated company chooses to send out its bill, a 10% increase. I see that some people pay £80 and complain how would they feel having to pay £435. Am I paying the... Ver mais
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I spoke to your member of staff Pauline McCamley, who was very helpful to my situation which was an oversight on my part as I pay monthly but I didn’t realise the standing order didn’t renew automat... Ver mais
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Informações sobre a empresa
Sobre Greenbelt Group Ltd
Escrito pela empresa
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Informações de contacto
99 Firhill Road, G20 7BE, Glasgow, Reino Unido
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Credit where credit’s due!
I believe it’s important to acknowledge excellent service when you get it.
And on this occasion, David Condon was instrumental in turning an annoyance into a triumph!
We had an overgrown tatty looking hedge in front of the house which totally obscured the beautiful view across the fields.
I rang David, who initially requested photos, then minutes later promised to contact the operations team and make the job a priority.
I’m delighted to say, the Greenbelt team arrived less than 24 hours later, and boom - just like that, the job was done!
Credit where credit’s due - Thankyou David for not just listening, but for giving an effective response and solution so quickly.
30 de outubro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi Julia,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt maintenance
Greenbelt provide maintenance for the estate I live on and responded promptly to repair a fence that had been damaged. Furthermore, the newly replaced fence is excellent and the guy that did the work was professional and left the area clean and tidy
29 de outubro de 2025
Resposta da Greenbelt Group Ltd
Hi Anthony,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Resposta da Greenbelt Group Ltd
Hi Andrew,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Vicky was most helpful and very…
Vicky was most helpful and very pleasant, even though l didn't have my billing info to hand. When l attempted to pay with my Ulster Bank debit card it failed to complete transaction.
She was most reassuring and glad to say my reserve card ( AIB ) worked .
Thank you Vicky for your patience and understanding.
23 de outubro de 2025
Resposta da Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I had a problem accessing my account to…
I had a problem accessing my account to pay my bill so phoned and the Scottish gentleman(sorry but didn’t quite hear is name) immediately sorted the problem for me and allowed me to make the payment over the phone and then sent me a link to reset my password, he was extremely helpful and efficient whilst having a friendly manner thank you
22 de outubro de 2025
Resposta da Greenbelt Group Ltd
Hi Kathleen,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
My query was understood and resolved…
My query was understood and resolved quickly and efficiently.
20 de outubro de 2025
Resposta da Greenbelt Group Ltd
Hi Howard,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Big thanks to Stacey for her support
Big thanks to Stacey Ralston for kindly helping me with a payment issue, her support was very warm and much appreciated.
17 de outubro de 2025
Resposta da Greenbelt Group Ltd
Hi Andrew,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I live on one of Greenbelts managed…
I live on one of Greenbelts managed estates and we had a problem with one of the trees in a communal area. The guys who came out to sort it were really knowledgeable taking the time to explain what they were doing any why. They delt with the issue really quickly and professionally.
6 de outubro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
First Class
We have had a long-standing and positive relationship with Greenbelt over the years.
Their team consistently demonstrates deep knowledge in landscaping and a genuine passion for maintaining the green spaces they manage to the highest possible standards.
We have always found them to be fair to work with. While they are demanding in their pursuit of excellent service levels for their clients, they approach this collaboratively, working with us to achieve the desired outcomes.
We look forward to continuing our partnership with Greenbelt for many years to come.
10 de outubro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi Ally,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Highly professional and knowledgeable from the top to the bottom of the business
I have worked with Greenbelt on a number of sites and in different roles over the last 10 years.
My experience with Greenbelt is entirely positive and one of how I believe a management company should operate.
All members of staff are highly experienced, knowledgeable and professional, able to deal with queries appropriately to the situation and in accordance with best practices.
The high levels of care and professionalism are true from the top to the bottom of the company, I work with a number of management companies and only Greenbelt has directors who are also industry professionals who understand the needs of the teams in the ground.
I cannot recommend enough.
10 de outubro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi George,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Appalling Service
Greenbelt took over a Redrow site, where all pay an annual maintenance fee for communal areas. Service is appalling. Continuously chasing, no response, 8 months and still ongoing about maintenance that they are supposed to do annually and have not done for years. Very Very Poor Service and customer service
25 de setembro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Dear Sharron,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We understand the responsibility with the hedge took slightly longer to resolve, this was due to the complexity of the issue.
Greenbelt had to liaise both with the developer and our legal teams, I am sure you can understand when there is more than one party involved, sometimes can result in a slightly longer process. Our customer care team had been providing you with updates along the way within our timeframes to keep you informed.
Greenbelt will manage the hedge going forward. There was an issue with the transfer which caused the confusion but we will rectify this with HM Land Registry.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Leeches simple as
Leeches simple as, just like the government and councils, pay more for doing less. Don't buy houses with these caveats attached to them cause they give you nothing but take extra. Professional grass cutters is all what this is.
18 de setembro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hello,
Thanks for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Resposta da Greenbelt Group Ltd
Hi Lucy,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Here we go again
Here we go again. Admin alone up another £5 on last year. 63% increase in admin alone in 6 years. Bonkers.
Edit: My issue is for 5+ years I have been asking for transparency in your billing. Every other utility I use inform me in advance of any price increases, I just do not understand why for the extortionate admin fees applied to the bill your company cannot do likewise.
9 de setembro de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Unkempt / neglected play area
I am fed up of feeling ripped off by greenbelt , having asked for the bark in the play area to be topped up and the play equipment to be cleaned early 2025.
I provided photos of the various parts of the park that needed some TLC and hoped the work would be completed over the summer months.
February we received a letter “following a specialist play area contractor inspection in 2024 it was noted the levels of bark require topping up …. £2,800 at a cost of £ 40 per household.
Having looked online bark for play areas estimated cost per tonne £200 the guy who came spent a few hours pouring bark mulch onto the play area ….
I was the person who emailed with photos of the park , depleted levels of bark & scruffy play equipment that needed cleaning but yet the make out it’s their contractor who raised the initial issue!
Absolute travesty & once again feeling like we are being ripped off by greenbelt.
I have waited over the summertime to see if anyone came to clean the play equipment but nobody’s been near.
I overlook the park area and it would be nice to look out and see a well maintained landscaped area with lush green bushes and a play area that looks inviting for children to explore……
28 de agosto de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review.
We note you have been in contact with us previously with maintenance queries pertaining to the play area. We did advise at the time the regional operations manager already had the play bark chippings on order, this was noted on an inspection in 2024. The letter was the issued to all residents to notify of the intended works.
Our customer care team can look into your concerns in relation to the play area power wash.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Predatory business practices
Predatory business practices, overcharging for services that are not even required. For a company that is making so much profit, you should not be overcharging your customers and putting people into financial difficulties. Disgusting company, and we are doing our best to replace them as a management company for our estate(s) in my local area.
27 de agosto de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hello Benjamin,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
We can see you have been in previous correspondence with the customer care team regarding the increase in the bill for your development. The increase is due to the developer passing us more land to maintain, this in turn will increase the AMC slightly due to the additional routine maintenance work required to be carried out.
There is also the addition of non routine works which will also cause an increase in the AMC.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Resposta da Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Very helpful
Very helpful, polite and clear spoken, was able to clear up our misunderstanding quickly and with no problems.
21 de agosto de 2025
Resposta da Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
The advisor made this effortless
The advisor made this effortless , she sorted a small problem in seconds made some excellent recommendations , her manner was exactly what I’d expect from a knowledgeable and very professional customer care advisor , a real asset and credit to your company , top marks
14 de agosto de 2025
Resposta da Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Community Funding
Kirkliston Community Conservation Volunteers (KCCV) are very grateful for the donation we received from Greenbelt to help fund the work we do in our village. It's great that they support local communities.
31 de julho de 2025
Opinião espontânea
Resposta da Greenbelt Group Ltd
Hi,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
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