Grosvenor Furniture Opiniões 

Resposta da Grosvenor Furniture

8/05/2026

Hi Daniel,

Thank you for your kind review! We’re so pleased to hear you’re happy with your Richmond Shagreen Lamp Tables and that you had a great experience with our service.

We really appreciate your support and hope you enjoy your new furniture for many years to come.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

8/05/2026

Thank you so much for your lovely review, Jackie.

We are delighted to hear that you are pleased with your Eloise Limed Ash Upholstered Low Foot Board Bed and that you were happy with both our customer service and delivery team.

Your kind comments mean a great deal to us, and we truly appreciate your recommendation. We look forward to assisting you again in the future.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

6/05/2026

Hi Nirishnee,

Thank you so much for your lovely review!

We’re delighted to hear that you love your new Eloise French Whitewash Ash Upholstered Divan Base Headboard and that both the ordering process and delivery were smooth and easy.

We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for many years to come.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

3/05/2026

Hi Anne,

Thank you so much for your wonderful review! We're delighted to hear that your experience with Grosvenor Furniture was smooth from start to finish and that your Olivia Cream Velvet Dressing Stool arrived so quickly.

It’s especially lovely to hear your kind words about Simon — we’ll be sure to pass that on to him. We always aim to keep communication clear and make delivery as convenient as possible.

We’re so pleased the stool looks just as you expected and that you’re happy with your new piece — it’s a beautiful choice!

Thank you again for your support, and we hope to see you back with us in the future.

Have a lovely weekend.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

3/05/2026

Hi Sophie,

Thank you so much for your wonderful feedback! We're thrilled to hear how impressed you were with the speedy delivery and that the Richmond Shagreen cabinets arrived just as expected.

It’s great to know the courier service made a positive impression too — we’ll be sure to pass that on. We always aim to provide pieces that look just as beautiful in your home as they do online, so your comments mean a lot.

We really appreciate your support and look forward to welcoming you back again soon!

Have a lovely weekend.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

3/05/2026

Hi Joanna,

Thank you so much for your lovely feedback! We're delighted to hear that you’re pleased with your Clementine Oak upholstered French bed and that it met your expectations for both quality and value.

It’s also great to know the delivery was quick and smooth — we know how important that is.

We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for years to come!

Have a lovely weekend.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

2/05/2026

Hi Tracy,

Thank you so much for your lovely review! We're delighted to hear you’re enjoying your dressing table set and that the delivery service met your expectations too.

We really appreciate your support and hope you continue to love your furniture.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

1/05/2026

Hi Elizabeth,

Thank you so much for your lovely review. We're delighted to hear that you were pleased with the service and kept well informed throughout the delivery process — it’s great to know the updates and call ahead made a difference.

We’re especially happy that you love your headboard and that it exceeded your expectations in both quality and craftsmanship. That’s exactly what we aim for.

We also appreciate your understanding regarding the slight issue, and we’re glad our team was able to resolve it professionally for you.

Thank you again for your kind words and support — it truly means a lot to us.

Warm regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

1/05/2026

Hi Yesim,

Thank you so much for your lovely review! We’re delighted to hear how happy you are with your furniture, as well as the service and delivery.

It’s great to know you started with a bed and have now added the matching bedside cabinets—sounds like the dressing table might be next.

We really appreciate you taking the time to recommend Grosvenor Furniture, and we look forward to helping you again in the future.

Best wishes,
Sarah
Customer Service

Resposta da Grosvenor Furniture

26/04/2026

Hi Lynn,

Thank you for your lovely review! We're so pleased to hear you found the ordering process easy and that our team kept you well updated throughout.

We’re delighted your Eloise Limed Ash Upholstered Button Low Foot Board Bed is arriving on Monday — we hope everything goes smoothly with the delivery and that you love it once it’s in place.

If you need anything at all after it arrives, we’re always here to help.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

25/04/2026

Hi Zara,

We’re sorry to hear you were disappointed with your purchase.

These chairs were sold as seconds, with the product listing noting that the decorative studs had rusting due to a manufacturing issue. This was reflected in the heavily discounted price, and the condition relates specifically to the studs.

We appreciate your feedback regarding how the rust appears in person, and we will review our imagery to ensure this is represented as clearly as possible online.

Although seconds items are typically non-returnable, we arranged a return for you as a gesture of goodwill. The £49 collection fee reflects our standard returns policy and helps cover the cost of returning large furniture items.

We’re always happy to assist in finding a resolution and appreciate you taking the time to share your feedback.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

25/04/2026

Hi Michelle,

Thank you for your kind review! We’re so pleased to hear you’re happy with your Claudia Grey Velvet Stainless Steel Barstools and that you found them solid and well made.

We really appreciate you taking the time to share your feedback. Have a lovely weekend!

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

25/04/2026

Hi Jo,

Thank you for your lovely review!

We’re so pleased to hear you found the Lille wardrobe easy to put together and that you’re happy with how it looks.

We also really appreciate your feedback regarding the door instructions—this is a helpful point, and we’ll be sure to review this with our team to see where we can make things clearer for future customers.

Thanks again for taking the time to share your experience and have a lovely weekend.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

22/04/2026

Hi Susan,

Thank you so much for your kind review!

We’re delighted to hear that you’re happy with your Olivia dressing stool and that the quality and workmanship met your expectations. It’s also great to know the delivery arrived on time and that our drivers made a positive impression.

We really appreciate you taking the time to share your experience — it means a lot to us. Enjoy your new piece!

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

22/04/2026

Hi Oliver,

Thank you for your great review, Oliver!

We’re so pleased to hear you’re happy with the quality of your mahogany Lille bed and matching Lille bedside tables. It’s also fantastic to know our team’s communication met your expectations.

We really appreciate your feedback and hope you enjoy your new furniture set for years to come!

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

Actualizada a 22/04/2026

Thank you for your review, Claire!

We’re so pleased to hear that you found the ordering process easy and that your delivery arrived quickly. We hope you’re loving your Oak Lille wardrobe and matching bedside tables — a great choice!

We really appreciate you taking the time to share your feedback and hope you enjoy your new furniture for years to come.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

22/04/2026

Thank you for your lovely review, Rachel!

We’re so pleased to hear that you found our website easy to use and that our customer service team was able to help quickly with your order change and refund — we always aim to make things as smooth as possible.

As your Eléa French Limed Oak Bed with Upholstered Button Back Headboard should now have been delivered, we hope you’re absolutely delighted with it and that it looks perfect in your home.

Thank you again for your feedback — we really appreciate it!

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

14/04/2026

Hi Sandra,

Thank you so much for your kind words! We’re absolutely delighted to hear that you’re so pleased with your Eléa French Limed Oak Upholstered Button Back Bed. It’s great to know you found both the quality and value exceeded your expectations.

We really appreciate you taking the time to share your experience, and we hope you enjoy your new furniture for many years to come.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

14/04/2026

Hi Miss Kemp,

Thank you for taking the time to share your feedback. We’re so pleased to hear that you found the ordering process straightforward and that our communication and delivery service met your expectations. It’s great to know you’re happy with your Lille French Limed Oak Dressing Table and that it was just as advertised.

We’re very sorry that care instructions were not included with your order—this is certainly something we should have provided, so thank you for bringing it to our attention.

In the meantime, please find some guidance below to help you care for your furniture:

Oak Top

Wipe with a soft, damp cloth, then dry straight away
Clean spills immediately to avoid stains
Use coasters and avoid placing hot items directly on the surface
Apply a wood oil every few months to keep the oak nourished

Painted Base

Clean with a soft cloth and mild soapy water
Avoid harsh or abrasive cleaners
Touch up any chips or marks if needed

If you have any questions at all, please don’t hesitate to get in touch—we’re always happy to help.

Thank you again for your feedback, and we hope you continue to enjoy your furniture for many years to come.

Kind regards,
Sarah
Customer Service

Resposta da Grosvenor Furniture

12/04/2026

Thank you so much for your kind words, Sarah

Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service team and that your Clementine Whitewash Oak Upholstered Low Foot Board Bed arrived as expected. We really appreciate your support and hope you love your new bed!

Warmest regards,
Sarah
Customer Service