I’m a very happy customer. In all honesty there’s been a bit of a communication problem and iv had to wait maybe a little longer than expected… BUT I’m absolutely in love with my new bed and bedsi... Ver mais
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Really fantastic customer service, it was so refreshing to buy from a company who actually cares. I had a minor issue which was resolved promptly and the Grosvenor team really went out of their w... Ver mais
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Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... Ver mais
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Wouldn't hesitate to use them again, the quality of the bed frame and communication from Grosvenor was excellent. Buying furniture online should always be this stress free. Ordered, email detailing de... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Informações de contacto
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, Reino Unido
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
If i could give zero i would
If i could give zero i would. Ordered a bench it arrived damaged contacted company no reply so took to paypal . I was offered £29 which is shocking and disgusting. Company want me to pay for return and this is unfair. I will be taking further as this is unacceptable.
30 de janeiro de 2026
Opinião espontânea
Resposta da Grosvenor Furniture
Hi Noori,
Thank you for your review.
After you contacted us regarding the bench, we issued a full refund and arranged collection of the item at our cost in order to resolve the matter promptly.
During the return process, the upholstered seat section provided for collection did not match the original seat pad supplied with the bench. This has been raised with the relevant parties.
We always aim to resolve customer concerns fairly and promptly, which is why a full refund was issued.
Kind regards,
Simon
The Grosvenor Furniture Team
Resposta da Grosvenor Furniture
Hi Amanda,
Thank you so much for your lovely review.
We're delighted to hear you’re happy with the quality of your Eléa French Limed Oak Upholstered Button Back Low Foot Board Bed and that you had a great experience with our customer service. We put a lot of care into both our products and support, so it really means a lot to receive feedback like this.
We hope you enjoy your new bed for many years to come, and please don’t hesitate to reach out if we can help with anything in the future.
Kind regards,
Sarah
Customer Service
Product haven’t received and no contact
Issues have been acknowledged and waiting for the product
23 de janeiro de 2026
Resposta da Grosvenor Furniture
Hi Bhavia — thank you for your feedback.
As discussed with you on Friday afternoon, your order is scheduled to be dispatched this week. We appreciate your patience while this is being processed and apologise that the timing wasn’t clearer to you initially.
If you need any updates in the meantime, please feel free to reach out to us directly with your order number and we’ll be happy to assist.
Best wishes,
Simon
Resposta da Grosvenor Furniture
Hi Steven,
Thank you for your kind feedback!
We’re really pleased to hear you were happy with the service and delivery of your Broadway Natural Linen Dining Chairs. We always aim to make the whole experience smooth from order to arrival, so it’s great to know everything went well.
We truly appreciate your support and hope you enjoy your new chairs. We’d love to welcome you back again in the future.
Kind regards,
Sarah
Customer Service
Company kept me informed on progress of…
Company kept me informed on progress of my order including delivery details regarding carriers contact and date of delivery
21 de janeiro de 2026
Resposta da Grosvenor Furniture
Hi Ellen,
Thank you for your lovely feedback.
We’re so pleased to hear you felt well informed throughout your order for the Clementine French Whitewash Oak Upholstered Divan Base Headboard. Keeping our customers updated at every stage — especially with delivery details — is really important to us, so it’s great to know this made a difference to your experience.
We truly appreciate your support and hope you enjoy your new headboard. If we can help with anything else in the future, we’re always here.
Kind regards,
Sarah
Customer Service
Beautiful chairs and quick delivery
Beautiful chairs and quick delivery
Thank you x
20 de janeiro de 2026
Resposta da Grosvenor Furniture
Thank you so much for your lovely review, Eleni!
We’re really pleased to hear you’re happy with your Phoenix Upholstered Grey Counter Stools and that everything arrived quickly. If you need anything else in the future, we’d be more than happy to help.
Kind regards,
Sarah
Customer Service
Always fantastic quality and customer…
Always fantastic quality and customer service.
Many thanks again.
19 de janeiro de 2026
Resposta da Grosvenor Furniture
Hi Brigitte,
Thank you so much for your kind words and for taking the time to leave us such a lovely review. We’re delighted to hear you’re happy with the quality and service, and we truly appreciate you choosing us again for your second French bed — we hope you’re loving your Super King Clementine French upholstered bed. Thank you again for your continued support, it really does mean a lot to us.
Kind regards,
Sarah
Customer Service
Very efficient with the delivery and so…
Very efficient with the delivery and so far very happy with the furniture I ordered!
6 de janeiro de 2026
Resposta da Grosvenor Furniture
Thank you very much for your lovely review, Marjori, and for choosing our Mahogany Lille wardrobes. We’re really pleased to hear that delivery was efficient and that you’re happy with your furniture so far — they truly are lovely pieces.
If you need any assistance at all, please don’t hesitate to get in touch. We’re always happy to help.
Kind regards,
Sarah
Customer Service
Nice to deal with
Nice to deal with. Table looks great. Delivery guys very nice. Great job
3 de janeiro de 2026
Resposta da Grosvenor Furniture
Hi David,
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that you’re happy with your 1.3m Pedestal Polished Circular Gold Stainless Steel Dining Table with White Marble Top, and that our delivery team looked after you as well.
Your feedback really does mean a lot to us, and we’re very grateful that you chose to shop with us. We hope you enjoy the table for many years to come.
Kind regards,
Sarah
Customer Service
The nicest solid oak bed
The nicest solid oak bed. Fantastic quality, and a really competitive price.
17 de novembro de 2025
Resposta da Grosvenor Furniture
Hi Will,
Thank you very much for your lovely review. We’re so pleased to hear that you’re happy with your Clementine Whitewash Oak Upholstered Low Foot Board Bed – Super King and that you were impressed with both the quality and the value for money.
It’s great to know the bed has met your expectations, and we really appreciate you choosing to shop with us. If you ever need anything in the future, we’d be more than happy to help.
Kind regards,
Sarah
Customer Service
Beautiful furniture at a good price
Beautiful furniture at a good price, and delivered when promised. As an engineer, I did have a couple of comments about the structural design of a bed that I had purchased - they thanked me for these, and gave every impression of having taken them on board.
5 de janeiro de 2026
Resposta da Grosvenor Furniture
Dear Aylmer,
Thank you very much for your thoughtful review. We’re delighted to hear you were pleased with the quality, value, and timely delivery of your Lille Mahogany Upholstered Bed. We also really appreciate you taking the time to share your professional feedback on the bed’s structural design — comments like yours are extremely valuable to us, and we’re glad you felt they were taken on board. Thank you again for choosing us and for your helpful insight.
Kind regards,
Sarah
Customer Service
Excellent quality
Was delivered when said, excellent quality and really lovely. Have made my bedroom so much nicer. Would definitely recommend.
29 de dezembro de 2025
Resposta da Grosvenor Furniture
Thank you so much for your lovely review, Hollie! We’re delighted to hear you’re happy with the French Limed Oak Louis Two Drawer Bedside Table. It’s wonderful to know the quality and design have helped make your bedroom feel even nicer. Thank you for recommending us – we really appreciate your support.
Kind regards,
Sarah
Customer Service
Quality product and excellent customer service
I was very pleased with the item I ordered which was delivered on the day I requested. A quality product and excellent customer service.
10 de janeiro de 2026
Resposta da Grosvenor Furniture
Hi Yvonne,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your French Chalk White Bedside Table . It’s great to know the quality of the product and our customer service met your expectations. Thank you for choosing us.
Kind regards,
Sarah
Customer Service
Brilliant customer service
Brilliant customer service, frequent, friendly updates on the order. A slight issue with one of the chair bases was rectified immediately. The chairs themselves are super comfy, absolutely love them ❤️
13 de dezembro de 2025
Resposta da Grosvenor Furniture
Hi Kate,
Thank you so much for your fantastic review. We’re really pleased to hear you were happy with the communication throughout your order and that the issue with the chair base was resolved quickly. It’s wonderful to know you love your Clara Bar Stools.
Thank you again for your kind feedback and for choosing us
Kind regards,
Sarah
Customer Service
Dining chairs
Can't fault the company at all. Ordered 6 chairs and they came next day. There was an issue with damages but honestly, rectified without fuss and in time for Christmas. Very happy with the items for the price we paid.
14 de dezembro de 2025
Resposta da Grosvenor Furniture
Hi Sarah,
Thank you for your fantastic review. We’re so pleased to hear your Thiago Brown Tan Faux Leather Dining Chairs arrived the very next day and that the issue was sorted quickly and hassle-free, especially with Christmas so close. It’s great to know you’re happy with the chairs and feel they were excellent value for money. Thank you for choosing us – your feedback means a lot to our team.
Kind regards,
Sarah
Customer Service
An extremely satisfied customer
It is difficult to fully appreciate the quality of what you are buying online, however I must say that I am very pleased with my purchase.
Additionally at a time when customer service appears non existent these days and one finds it very difficult to speak to a human being, I must applaud the customer service team at Grosvenor who answered my call and were extremely polite and efficient. There is nothing more infuriating than communicating via chat box. Well done to the customer service team. Maintain the human contact a much more friendly customer experience.
6 de dezembro de 2025
Resposta da Grosvenor Furniture
Hi Desiree,
Thank you very much for taking the time to leave such a thoughtful review. We’re delighted to hear that you’re pleased with your Eléa French Limed Oak Upholstered Button Back Low Foot Board Bed and that it met your expectations when buying online.
We’re especially grateful for your kind words about our customer service team. We completely agree that being able to speak with a real person makes a huge difference, and it’s wonderful to hear that the team were polite, efficient, and helpful when you called. Your feedback perfectly reinforces why we continue to prioritise human contact over automated systems.
Thank you again for your support and encouragement — we truly appreciate it and look forward to welcoming you back in the future.
Kind regards,
Sarah
Customer Service
Excellent service.
Excellent service.
Delivered on time and the delivery guys were also
excellent.
28 de novembro de 2025
Resposta da Grosvenor Furniture
Hi Adele,
Thank you for your kind review. We’re delighted to hear that your order was delivered on time and that our delivery team provided excellent service. We hope you’re enjoying your 1.3M Pedestal Polished Circular Stainless Steel Dining Table with White Marble — it’s a beautiful statement piece. Thank you for choosing us, and we look forward to welcoming you back again in the future.
Kind regards,
Sarah
Customer Service
Helpful with my enquiries beforehand
Helpful with my enquiries beforehand. Clear and quick delivery options. Good and polite delivery men. The whole process of ordering and delivery was easy.
The drawers and wardrobe are perfect for my guest room.
27 de novembro de 2025
Resposta da Grosvenor Furniture
Hi Tracie,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that we were able to help with your enquiries beforehand and that you found the ordering and delivery process clear and straightforward. It’s great to know our delivery team were polite and helpful, and that the Lille French Chalk White 3 Drawer Chest and Lille French Chalk White Single Wardrobe are perfect for your guest room. Thank you for choosing us, and we hope you enjoy them for many years to come.
Kind regards,
Sarah
Customer Service
Excellent dining chairs delivered…
Excellent dining chairs delivered quickly. Sarah in the office was very helpful with our order too.
29 de novembro de 2025
Resposta da Grosvenor Furniture
Hi Thomas,
Thank you for your excellent review. We’re delighted to hear that your Burford Natural Linen Dining Chairs were delivered quickly and that you’re happy with them. We’ll be sure to pass on your kind feedback to Sarah in the office — she’ll be very pleased to hear it. Thank you for choosing us, and we hope you enjoy your new dining chairs for years to come.
Kind regards,
Simon
Amazing service
Excellent service and chairs look lovely with our dining table. Super fast delivery and great quality. Would highly recommend.
10 de dezembro de 2025
Opinião espontânea
Resposta da Grosvenor Furniture
Hi Gemma,
Thank you for your wonderful review. We’re delighted to hear that the chairs look lovely with your dining table and that you were impressed with the quality and fast delivery. Your recommendation really means a lot to us. Thank you for choosing us, and we hope you enjoy your chairs for many years to come.
Kind regards,
Sarah
Customer Service
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