Group 1 Automotive US Opiniões 120

I have an Audi that is under warranty and engine light turned on and I scheduled a service appointment to Audi Finchley in London, part of Group 1.
I took the car first thing in the morning, 9 AM on Thursday to them and by 10:30 they knew already what the car needed.
I left the car there to be fixed, thinking it will be ready by the day after, given that it’s only a common lambda probe sensor that needs replacement. Something very common on VW group cars.
Today, Friday, I get a call that the part is ordered and due to arrive probably Saturday however, because of the service closure time on Saturday they won’t be able to finish it and hopefully it will be ready by Monday. Already stuck for 5 days for a simple thing.
I asked the lady from Finchley Road if they can offer a courtesy car to me during the time my car is there, and asked this only when I found out the car is gonna stay there until Monday.
She asked her managers and gues what managers came up with: because the car is not under manufacturer warranty, it’s on extended warranty, we are not able to provide a courtesy car.
What is the difference if you have an extended warranty, warranty that the customer pays for, not included like the manufacturer one?
It seems for them, the customers with extended warranty are less humans and less customers than the ones with manufacturer warranty…people from third world countries hit by poverty and they don’t do any interest for the company so they can be ignored and refused everything.
Imagine what type of mentality as a manager you have to have to take such a decision, to divide your paying customers based on the warranty if it’s extended or not. Totally unacceptable and ridiculous… and I wish they gonna be treated like that in any other industry they will go…and be refused services based on the fact they are not real customers, they are jokes for the company.
I asked again the lady from Audi Finchley to speak and explain the situation that it’s Audi’s fault they don’t have the part there and they can’t repair in time and to elaborate the difference between manufacturer warranty and extended warranty and she came back with the same answer from the stupid managers, it’s not possible.
She doesn’t have any problem, it’s coming from the top the stupidity and poor management and she only has to pass the message.
After acknowledging there’s no chance for me to even speak to somebody, the lady is asking to send a payment link for the excess for the warranty, stating after this payment is made the part will be ordered.
So now it’s obvious for everyone that they lied to their customer since yesterday, saying the part is on its way but it’s gonna be delivered so that’s why the car can’t be ready during the same day or even the day after. The part in fact is not even ordered by Audi Finchley to arrive and it’s never been even at the time of this review 3 pm Friday, 29 hours later after the car was diagnosed, why? Because they have to take the payment of excess for the warranty.
So there’s a £60k car in their possession, they lied to their customer the part is ordered and on its way since yesterday m, and today they admit the part is not ordered yet, it’s 3 pm, and they are sorry the car can’t be repaired in time, not even by tomorrow because the part is not there.
It’s not there because of the incompetence of Audi Finchley and their management that is very poor and stupid, lying their customers on a daily basis.
They could have taken the payment yesterday or they could have taken the payment today early morning… only now they say we have to take the payment to authorise the order or the part.
And it’s a part of £100 worth the lambda probe and they didn’t ordered because they were afraid the excess wouldn’t be paid by the owner or a £60k vehicle in their possession.
Literally, these management people come from third world countries where they don’t know anything about humanity and people and kindness and respect. Totally zero quality services, lies and so on.
This is a real experience happening today that would appall anyone in my position.
I haven’t asked for anything unreasonable… but because they are unable to repair the car in time, I should have been given a courtesy car not because I’m special but because it’s their fault not being able to repair the car.
It seems the car could have been repaired yesterday but the stupid management didn’t ordered the part, why? Because an excess wasn’t paid yet.
Come on… in 2024.

Totally and really disappointed of this company… ora worst than any I’ve been dealing with and I’m gonna shift my focus towards different branches where people are treated with more respect honestly.
They don’t deserve customers, they deserve to parish however, they take advantage of people not having where to go in their area.

Avoid avoid avoid regardless anything!

My husband purchased a 2020 GMC Sierra Denali in 2022 at Sterling McCall GMC. He purchased an extended warranty for $2800, only to find out that Group 1 canceled the warranty on March 2023 “at the customer’s request.” My husband never ask for it to be canceled, nor did we receive any funds from the cancellation. Looks very suspicious to me. The finance manager, sales rep and general manager alleged they are conducting an investigation…. Where is the check??? What’s the check #?

Group1 JLR southend on sea, formaly Beadles.
A history of poor service during the ownership of my 19 plate discovery 5. Poor communication, horrifically long wait times where they have your vehicle, they offer you a loan car but that doesn't ever happen.

In 2021 I had the windscreen leak. When they finally booked it in under a recall, I lost my car for 10 days. No loan vehicle.

2 weeks after it's return, while driving at 50mph I pressed the rear window washer
jet to be hit in the face with screen wash which flew out of the A puller. It foamed the inside of the screen and came out of the headlining. Again I lost the car 10 more days, no loan vehicle.

A month ago I had a cup of water from the rear view mirror thrown at me. Again the windscreen was leaking. I was price £500 by a local company to replace but before going ahead contacted Group1 who initially told me I would pay £250 for testing and they couldn't get it in to the end of the month. I requested a manager call me. Over a week later I got the call. A week later the car went in and there it stayed for 3 weeks! No loan car.
I was told I'd need to pay £1095 for a new screen with JLR paying 40%.

Poor communication, poor workmanship and a poor vehicle.

I called the parts department at Southend, (Essex) to find a replacement Wing Mirror Supporting Ring for a BMW. They didn't have it in stock but went to the trouble of checking if it was in stock elsewhere (even though I didn't ask)
The part was found in Enfield and I was given the details. Very impressed, thank you.

Had my EGR cooler replaced today under recall
Massive thanks to Group 1 in Southend for putting me to the top of the queue so we can go away to France at Christmas. They also spotted the drivetrain rubber cushdrive thingy needed replacing too (it was badly cracked) AND they got that done inside 24hrs too!
AND on top of all of that, they're (the dealer, not BMW) giving customers a £100 voucher as a goodwill gesture fo all the aggro the EGR problems have caused - which I immediately put against the replacement drive coupling work.
Yes the coupling was probably more expensive than an independent, but no local independent could get the work done before Christmas.
So all in all, very impressed and so nice to be able to tell a good news dealer story

Purchased a brand new VW Amarok from the Commercials branch in NORWICH. I owned the vehicle for a month. I reported a vibration straight away. I had rubbish left in the sunglass holder, a deep scratch on the back of the truck, marks on the inside of the truck. For a £65,000 brand new truck I would expect nothing less than perfection. I was told the vehicle would do 27-28mpg but couldn't get 20mpg at anytime.
There may actually be something very wrong with this vehicle but they made no effort to sort it out themselves, everything had to be instigated by me. Terrible communication and customer service considering the issues and cost of the vehicle. All they had to do was get the vehicle straight in and put me in something else temporarily and give it back totally fixed, too easy!!.
VW would not take the vehicle back after a very stressful and frustrating time even when I said I would swallow the on the road costs of around £1000. I am now £2600 out of pocket for 1 month of ownership. I had to sell the vehicle back to VW in the end because I just had to walk away. I can not deal with the incompetence of these people. I spoke to two other main dealers the same day and they were shocked by the way I was treated and said they would be giving a full refund and so should VW.
A very 2nd hand feeling about a brand new vehicle and an experience I never thought I would have had with VW. I also have no work vehicle until I find something in the new year, this is also costing me money and causing issues for me with my company. If I could make this one star smaller I would.

I had a great experience at Group 1 Assured Peterborough Central because Bradley on the sales team, was very professional and knowledgeable, he answered all of my questions, made the transaction of the sale very smooth, and I drove the car away the same day, group 1 are very lucky to have him on there team, he is a great asset to you, well done Bradley 👏

I bought my Kia from group 1 from a lovely sales person who knew his stuff Cameron in sales at Kia coulsdon I love it … it was a used car but they do new too … just booked it in for a service and Joe in servicing who was very helpful and so polite ! Thank you Kia coulsdon !

Car booked in 5 weeks. In advance for basic repair, left with the dealership at 8.15am no contact, returned at 5.15pm it hadn’t been looked at. I called the dealership, once in the day and was told they weren’t available, they would call me back. They have a few background messages when you phone stating how good their customer service is. Clearly delusional. The inflated costs of using a main dealership should guarantee a good service…. Sadly not. The words inept and useless spring to mind.

I purchased the car via a long-distance sale and was unhappy with the car after collection. I informed the Hatfield Audi 3-days after collection, however my concerns and request to return the car have been repeatedly ignored. I am still waiting to speak with Mo Jhet the Sales Manager 6 weeks later about the issue.

I have the right to a full refund Distance Selling Regulations’ and the right to return/exchange under the Audi Used Approved Scheme. i would like the Dealership to honour its obligation to return the car but they continuously ignore all correspondence and all contact attempts.

Do not buy from this dealership, very untrustworthy bunch. The sales process was also underhanded with them adding lots of additional items including GAP and Tyre cover to the invoice and reducing the agreed sale price of the vehicle, so it looks like your paying less for the car and if you decide to remove the items they will just put the price of the vehicle back up.

I thought this was a main dealership not a dodgy backstreet garage!

Zero Stars (0)

My Mercedes CLS350 went into the bodyshop to have a minor repair to the front bumper addressed via my insurers insistence on using this provider despite receiving lower quotes elsewhere and requiring two weeks to complete the work.
On completion of the repair, I picked up the car and on starting the engine fan came on full blast and the climate unit had lost all power (not illuminated). Two weeks later after the garage had investigated the fault and Aviva Solarus group had sent their own engineer it was claimed that a five year old fault was the likely cause and the air conditioning unit needs replacing. Despite being able to provide independent references (the car was in another garage the week before for minor bodywork to the rear) that it was in full working order, Group 1 handed the car back to me in worse condition than when I gave it to them.
Throughout the process Group 1 has consistently failed to keep me up to date or return my calls with regards to progress. While the actual repair done was of good quality, I received the car unwashed - not a great way to receive a car back that has had a body repair.
Whilst the repair work was good I cannot in all honesty recommend the organisation. Quality of customer care is appalling and to hand a car back in a worse condition with no explanation after having it two weeks and hoping the owner would not notice the fault is simply poor.
When you take your pride and joy to a garage many of us take it for granted that we have entered into a contract where a duty of care is expected and a basis of trust exists that your vehicle will be looked after.

Strongly recommend that you should avoid GROUP 1 AUTO. I read tons of bad feedback here about them and I’m stuck in the case with them too. I bought my Kia Carnival in late of June at Beck & Masten Kia and the dealer asked us to buy GAP insurance and Service Contract from GROUP 1 when we did financing. After few weeks we paid off for the car and started all procedures of cancellation with GROUP 1, and like others we couldn’t contact them either by emails or phone calls even I had the confirmation about out cancellation. I tried to reach out to them multiple times by phone calls but no picked up, and same thing with emails we sent a lots but just received the auto replies. I don’t know how can they build their business and reputation but it makes me feel like I was cheated out of my thousand dollars by them. I also tried to reach the dealer, BECK AND MASTER KIA, but nothing changed, they kept telling us that they’ll contact GROUP 1 and let us know by phone calls; and it’s never happened. If there are negative points, I’ll rate GROUP 1 and the dealer with them.

Excellent Experience. I recently ordered a Mini Countryman from Group 1 in Hailsham. The salesman Joseph was polite and informed me of all the options on the car, making sure I was happy at each stage of the process. He explained the finance options thoroughly and we took a test ride in a new countryman. I am counting the days to collection.

I've enjoyed driving BMW cars for the last 13 years, but won't buy another one. My 'approved used' 1 series from this dealer developed 3 rust spots on the tailgate at 4 years old. Asked them to have a look last week, to be told they're stone chips. The man who looked at it was then rather rude when I didn't look excited at his offer to quote me for a repair. The independant bodyshop who are going to fix it were pretty sure they're not stone chips. My next car will probably be German, but it won't be from Munich. It's always a bit of a shame when a business is happy to throw away future business for what would probably cost them a couple of hundred quid!

Took my car to Group 1, Hailsham for an MoT. Couldn’t recommend them highly enough. Will certainly return for any future work. Great customer service. Special thanks to Dennis and Tanya in Service. Thanks all

If I could score 0 I would!

The worst customer service I have ever received from Jaguar Land Rover in Southend on Sea servicing department! Absolutely no response to my calls despite calling daily for updates and it has now been over a month!

The only response I ever got back was to ask me to complete a survey and to score 10/10!!!!

Group 1 Southend on Sea. Terrible company to deal with. Very poor at returning calls if at all. Full of excuses. Paid top price for a Range Rover Evoke. Advertise to buy back as shortage. Offered a low price, then increased it as had someone that wanted the vehicle. Went back 2 weeks later and they offered £4k less. Really ! Rip off merchants. Stay clear of this dealership.

Avoid. Sold car as part of part exchange, they didn't pay the finance settlement, now I have a missed payment on the Credit Score.

They 'forgot' to pay the finance company!

AVOID this garage. Car booked in for a service - brakes passed as being fine. A few hundred miles later brake pad warning light. Took the car in and was informed that new pads were needed asap, but little available garage slots. Subsequently discovered that there had been a safety recall on the airbag - but not advised of this. Still awaiting the part. Filled in a complaint form and spoke to the complaints department at BMW. NOTHING heard from either so assume it is buisness as usual!

booked ranger in two tell me what is wrong took 3 weeks askd for car while it was being done told i needed night before, every time i was put though to service was cut off 4 times, then an hour to go before closeing they cancelled because car would not be back in time waste of space ford newbury pinchington lane