Group 1 Automotive US Opiniões 120

Group 1 Maidstone, Service
My car still under warranty was booked in as the ACC warning light came on and system was not working. On initial call I was told it should be covered under warranty. Took vehicle in and told by phone a couple of hours later they needed to do a ACC adjustment first at £329 and then would know if there was a fault covered by warranty if not I had to pay £329. If they had told me earlier I would have taken it somewhere else to get it done, but when it's there your almost a prisoner and taking it somewhere else would mean another day off. To rub salt into the wound when I got to the car it hadn't been cleaned, they do wash it when it's serviced

Went to the Ipswich branch 22/7/2023, 15k available to spend, enquired about a ford kuga av67xpn, asked in office to view car, the salesman pulled it out took the keys no waiting with us to view so we could start car and check over, went back to office asked if he had keys and what service was told it had 4 stamps,asked to see book was told it has 4 stamps then reluctantly handed book over, summary disgraceful attitude no attempt to assist very rude at this point my wife said let’s go not interested in us, all I can think is that there sales targets are reached and no interest won’t be going back I advise you not to, went to another dealer in Ipswich utterly professional and the got a a14k sale!

Borehamwood. Do not use this company for servicing. Zero customer service. Make no effort to help.

Bought a VW From VW Beadles Dartford. Now called Group 1 !!
Absolutely without doubt the worst company I've ever dealt with.
The brand new car come with damage which they promised to put right but then after I took the car refused to repair the damage they had done. About 9 miles on the clock and it had damage and looked like it had been on a rally stage with mud up both sides.
Manage said take us to court if you want because we can afford it. What lovely customer service NOT!!
Had a Extended Service done at Maidstone Branch and they put it done as a normal service twice.

My gawd. Where do I start. This company has had my gap cancellation request since we sold the car in February!!! it is now June and they keep giving us the runaround. I’m giving the gap cancellation refund back. I can never get anyone on the phone and the incompetent person named Manny who I’ve been dealing with has to be emailed seven times in a row just before he answers me!

Avoid Brighton Group1 !!! Service department very poor. Behaviour and type of conversation by service team was very poor. No courtesy car even if you inform them for booking on date of service 2 weeks earlier !! Manager avoid responsibility, left me without solution booking departament and service treated me like intruder!! Dont trust them! They only polite when you want to buy new car from them !

I brought a vehicle from Group 1 BMW Hailsham. My salesperson was Jason Bolwell. From start to finish the experience was first class. I have confidence in the car I brought. Jason was very professional, not over pushy and gave me and my disabled father plenty of time in the vehicle, to ask questions, and ensure that it was right for me. On the day of the handover, Jason explained after sales products, and what to do if any help is needed afterwards. He followed up the sale with a courtesy call the following days, to ensure everything was good. I would use this company again. Having read the reviews for other Group 1 dealerships across the country, I can safely say that this didn't seem to apply to Hailsham branch. Hopefully in a few years time, I shall be going back to upgrade.

Group 1 VW Norwich I have sent in two complaints about the abysmal service. I asked about renewing the service plan and was told to call VW direct . I the past Robinsons just did it. To this day I haven't had a reply from either complaint or the service manager who was e-mailed direct. Avoid at all cost .. Try VW at Bury used to be a lot better service

Mercedes Norwich must have the worst service in the UK. I have a Mercedes GLE300d under warranty and here is my story:
- Warning signs started appearing c May 2022 showing that the camera view was restricted and so certain safety features were disabled.
- It was taken in to the dealer in June 2022 as a part of the annual service but they were unable to diagnose the problem
- The warning signs persisted and as the vehicle was in Germany it was taken to the Mercedes dealer in Darmstadt who diagnosed the issues which were that a new rain/light sensor and replacement windscreen and a new lens hood were required
- On 24/10/22 this was booked into Mercedes Norwich for the required warranty repairs via the centralised booking system. A date of 1 December was agreed.
- I confirmed the work required by email on 1 November as I was concerned that the message would not get through correctly. This was acknowledged by Mercedes Norwich
- On taking the car in as requested on 1 December I was advised that the required parts were not available (this could have been advised by phone to avoid an unnecessary visit) and that they would call when the parts were available to rebook.
- I chased on 21/12/2022 as I had heard nothing from Mercedes but was advised that the personnel were on holiday
- I chased again on 3 January as I had heard nothing.
- I was finally offered an appointment for 1/2/23.
- On taking the car in they replaced some parts but refused to replace the windscreen as they deemed it unnecessary. The same messages appeared once again within 20 minutes of collecting the car.
- It was booked in once more for 8/3/23 and on collecting the car the following day was advised that the new part had been replaced but not the windscreen. The problem occurred again within 10 minutes of collection.
- I took the car in unannounced on 11/3/23 and spoke to the Service Team Manager who said that the technicians were adamant that it did not need a new windscreen but that he would get the After Sales manager to call me first thing on Monday. No call was received.
- I escalated the complaint as per Mercedes system on 14/3 with a written complaint to the centralised system.
- I received an acknowledgment on 19/3/23.
- I heard nothing within the 5-day timescale and then chased on 28/3/23
- I received a dismissive response on 29/3/23 saying that the garage said that no further repairs are necessary!! They closed the file without agreement and referred me back to the dealer. I responded saying that I did not agree with this but have heard nothing back.
- I have received Mercedes surveys to complete which as can be expected are not positive.
- As per Mercedes complaints procedure the matter has now been referred to the Motor Ombudsman and a case number has been received.
- I also sent a complaint via Group 1 Auto online complaints system on 30/3/23 without response to date.
- The warnings persist (including one for rear indicator despite it working fine)
-today I emailed the US owner in the vain hope that something will be done.

So I have a car under warranty which has a fault that the dealer is not willing to rectify.

I had the worst experience ever since my first BMW in 2004 spanning 4 countries so far!
I brought my BMW 520d (PX14WWN) into the branch on Thursday the 29th of December for changing a sensor and doing a recall work.
My car had an attachment that gets me performance data and for protection against theft that is attached to the OBD port under the driving wheel.
I got a call that my car would need more work and that I would need to get it on Friday. I knew at that time that no one worked on it at all because they would need access to OBD port which would give me a notification on my phone if someone did.
So I waited until Friday. I got a message from the device that it has been disconnected around 10 am then again around 11:14 (which means it was put back on and then removed again).
I picked up my car and went home without checking on the device to find later than evening that it was missing.
I opened the app and locked up the location of the device (it has GPS chip attached to it) and it was indeed in the branch.
I called the following day over 5 times. Each single time I was asured that someone would call me back within minutes but no one did!
I sent an email to the service advisor that was assigned to me (Venise Clarke) with all the details and also left a voice message.
I then received a callback (finally) that they were unable to find anything and they would wait until Tuesday to get more info.
Comes Tuesday, I waited until 1 PM. No one.
I called and asked for Venise over 4 or 5 times. Every time I was assured that she would call back in minutes and nothing!
Then she finally called (after I asked to file a complaint) and said she would check and call me back within minutes.
I then waited for one hour and called back and she was not available.
Then she called back after another 15 minutes to say they didn't find anything. I told her that the GPS locator is still stating that the device is still in the shop
She said she would call back, again nothing!

In that whole mess, I lost over 2-3 hours (my hourly rate is averaging £) and had a device lost (I would have purchased a new one except deregistering and registering a new device would have taken more time) and now I am really pissed off and would never ever use the services of Group 1 Auto never again (and would leave negative feedback everywhere and among all BMW groups that I am a member of)

Really worst customer service I have ever dealt with. Very unprofessional and unbelievable!

To understand the level of professionalism at Group1 Mercedes Cambridge, I buy and service my last 2 cars at a dealership 200 miles round trip away to avoid Cambridge Merc.

Three times at the dealership and today is the worst- and I pray last.

At the age of 50 been told "You stand here when I talk to you" was a first. This after I had to bring my car back as they messed up last week on a recall notice.

Everyone I talk to has the same negative feedback for the management here.

Read the feedback onlin before you go here.

Never do business with a Group1Auto dealership! I used Rountree Ford and the sales department was great. However, Group1 obviously uses its finance departments to screw their customers. I bought a service contract through the dealership on a vehicle that was totaled just 2 weeks later. I have been trying to get this service contract cancelled for over 4 months. I followed the contract instruction from EFG to cancel it, but got no response for a month. Once I finally spoke to someone at EFG, I was told I had to cancel through the dealership. I went to the dealership and a senior finance dept. member made copies of my paperwork and said he'd take care of the cancellation. After two weeks without hearing back, I called the dealership. After leaving 4 messages over the course of 2 additional weeks without getting any response, I went to the dealership a second time. Now he tells me that I have to cancel through the Group1Auto website. Why didn't he tell me this the first time? Why won't he call me back? Nothing but excuses. So now I go online to Group1 and follow their instructions. Every time I send them the document they request, I get another email that they now need some additional documentation. After several weeks of this I go back to the dealership a THIRD time. More excuses, he just works there and his hands are tied, he's sure he told me more specifics when I was there the other TWO times. Now it's been over 4 months and I am still fighting these people. At this point I have threatened to sue them, assuring them the lawsuit will cost them much more than the contract price that they won't cancel and refund. This is a horrible company with truly awful customer service and my recommendation would be to steer clear of any Group1Auto dealership.

I could write a book with the incompetence of the staff at Chingford Audi. I signed the vehicle order form, paid my deposit for a vehicle and the salesman didn't order the car.

The finance information and the price of the car was also wrong.

Management are like thugs, I sold my car in preperation of new car and I will be car-less due to the misrepresentation of a car saleman which also has a financial impact as I now have to hire a car until I source a new one.

The management have no duty of care or customer service. I would steer clear of Chingford Audi and Group 1 Automotive at all costs.

I hoped that group 1 automotive and BMW quality assured the training and workmanship With in their BMW service departments. Our car went in for diagnostic tests at BMW Brighton, Victoria Road with a blocked DPF fault code and the mechanic ignored the computer testing procedures and carried on a rev test. The turbo was blow up and engine was catastrophically damaged £22,000
Now it has been written off. Independent inspection puts the dealership at fault on several errors of workmanship. The dealership will not admit negligence and on reporting to BMW uk they stated they were not interested. Then again the dealership tried to get work quality assured they were apparently told the same thing. I am appalled that BMW are happy to put there name to these dealerships but they don’t have Standards to perform to. No one should have to suffer again. 7 weeks down the line we don’t have the case sorted, and due to Covid replacing duplicate finance impossible. The dealership reply we cant always resolve every complaint - the car was totally damaged in their workshop, the fire brigade attended, other cars and employees at risk.