Group1colchesterbmw Opiniões 

DO NOT BUY A USED APPROVED BMW FROM GROUP 1 BMW

**Updated 30/10**car rejected upon arrival,.. looks at new photos on google reviews what a disgrace, car turns up with new damage to drivers door, covered in body shop dust inside terrible service, now BMW are using delay tactics so not to return my cash !!!!!!and collect the car
**DO NOT USE THIS BMW DEALER**
Group 1 BMW Colchester give me my money back and collect your car.

If I could put 0 star I would. I have been a loyal customer to the BMW Brand for over 20 years,spend £££££££ of pounds, I am a hard working man that runs a business that turns over £1 million pound per year, my wife and I have always put our family first, now we are in a position to treat ourselves i have spent £20,000 pound cash with BMW Colchester BMW UK and bought a used approved BMW 1 series, with all the advertised benefits 12 months warranty 120 point safety checks etc etc !!!!! Please read on....we have hardly used the car clocking maybe 800miles and the brake hazard warning indicator had illuminated, as I started to visually inspect the brakes ( down on my hands and knees) I noticed the paint was coming away from the drivers rear passenger door too, the full door has been poorly repaired and the paint looks terrible, it's a different colour, i live in Sunderland and the car purchased In Colchester (Phillip Graylen was our contact) so knowingly trusting the BMW used approved car guarantee I purchased the car.... this was the biggest mistake of my life, I since emailed the dealership (Phillip Graylen) and informed him of the issues only to wait a week hear nothing so I called him to get some kind of contact, he advised he would come back to me which he did and I got a wash their hands email from them...they made it very clear this was now my problem and not theirs.... David Cooper the manager also had this opinion .....I am disgusted. I have escalated this to BMW UK but had no outcome or resolution, my words can not express how disappointed, frustrated I am.. why is this happening, I've bought a car in good faith from a brand that I thought was trustworthy and safe, I have spent years earning that money, DO NOT BUY LONG DISTANCE OR TRUST THIS bmw approved used car warranty or guarantee
**UPDATE** 30-10-26
I have now fully rejected the car and want my money back,the Colchester dealership are now making no communication, David Cooper has not made contact since Friday, today is Tuesday 12;15 the car is ready for them to collect, I will attached further photos of how I received the car back from BMW after the undisclosed damage had been repaired, further damage to a door that was not damaged upon collection and the cars is full of body work dust, paint overspray present and not prepared as promised absolutely unbelievable, do not spend your money at this dealership, simply disgusted at the situation I'm in with this BMW flagship dealership.

Purchased an approved used vehicle from them. Had several issues 5 months after which they tried to dismiss saying it wasnt covered under warranty. Had to take to my local BMW for a diagnostics - they even stated these issues should not be present on an approved used vehicle in this timeframe.

After back and forth they agreed to repair the items at their own cost but said it had to be done in Colchester.

Took the car in and after one of the items was not in stock and they said if I wanted it done it would cost me £250 but cant be done today regardless.

I showed the email that they had specifically wrote it will be covered under warranty and they said they had made a "typing error"

Even if I wanted to pay for it, I coould not have had all the work done as it was not in stock. So this is a completely wasted day.

I wrote in to complain to the aftersales manager and the dealer principal. Both have ignored me.

I am now esclating to BMW direct.

I own a BMW 3 Series. There are very few BMW dealers authorised to carry out warranty work with a service. I booked a service through Group 1's Colchester branch website which offers an online booking facility. The system did not make the booking, instead just issuing an acknowledgement of the 'enquiry' promising a follow up which never happened. I always dreaded dealing with this BMW outlet when it was owned by Inchcape. Surely under Group 1 things would be much better. ...No Chance. I ended up having to ring to book, which I did and was told they no longer pick up cars I would have to bring it in. No trace of the online booking. I asked for a lift the the railway station when I brought the car in and they provided this which was good. Parking at this site for customers is totally inadequate ! Be prepared to have to leave your car in harms way . I had been told the work my not be finished before 5 but I decided to turn up just after 4. I sat in the reception area, much reduced from Inchcape days. I watched the receptionist get coffee for someone who had come in to buy a car. It appears you only get offered coffee if you are going to spend large amounts of money. When I mentioned this I was offered one LOL. When I arrived Iwas given a report on what they were doing, after asking 3 times. When I was presented with the bill and report, there was mention that one of the front tyres needed replacement. This was the first I had heard of it and I was told that they would normally call for permission to do it except they did not. So they lost the opportunity to make a sale almost equal to the service bill and left me to deal with it. Apparently it was my fault for arriving too early even though they had ample opportunity to inform me when I checked in for pick up. I thought I would give them a try as they are under new ownership. I was told by a member of staff, who I shall not name, that Group1 were more focussed on the money than the service. That appears to be absolutely true. I would rather drive further or use an independent service agent who is BMW approved and will do so in the future. I am even considering changing the brand of car as it is no so difficult to deal with BMW service companies.