GWE Southern LTD Opiniões 

154
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I was extremely impressed with the engineer from GWE Southern who serviced my boiler. He was incredibly informative, helpful and professional throughout the visit. He took the time to clearly explai... Ver mais

Classificada 5 em 5 estrelas

New boiler installation. Got an estimate online and then arranged an engineer to come to price up properly. Prices beat the other online quotes we received. We arranged an install date, rang up with s... Ver mais

Classificada 5 em 5 estrelas

Heating & HW system broke down. Offered out of hours call out the same day or booked bussiness hours appointment. As I wanted additional work and weather was warm chose an appointment 2... Ver mais

Classificada 5 em 5 estrelas

For what I expected to be a daunting experience having my boiler replaced! I have had the best experience 😊 professionalism, kindness, care, cleanliness and a super clean efficient job from GWE. Than... Ver mais

Informações sobre a empresa

  1. Instalação de gás
  2. Equipamentos e soluções de energia
  3. Empresa de aquecedores
  4. Canalizador

Escrito pela empresa

GWE are an independent, Southbourne-based plumbing, heating and renewables company that operates efficiently, personably and with complete transparency. £7500 BUS grants are available through GWE on all Air Source Heat Pump installations, please contact us for more information. (Free EPC checks and surveys are provided). We can also supply and install air source heat pumps and boilers on finance. Whether it’s an easy payment plan, or buy now and pay later, we offer a range of affordable payment options to suit your budget. Here at GWE, we understand that heating and plumbing emergencies often happen at inconvenient times, therefore we offer a 24/7 emergency call out service (details on our website). Plus, we install new boilers as quickly as possible and around your schedule, often within 24 hours when needed. We're gas safe registered, Worcester accredited and MCS accredited, demonstrating we always meet the highest standards. Our pricing is extremely competitive and we offer a range of finance options. Please visit our website for full info on our services and prices. We look forward to hearing from you.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

154 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(154)

11 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

boiler repairs

Very pleased with pleasant and very professional staff. Engineer showed us the clearly defective (burnt out) boiler parts to demonstrate why replacements were required. The engineer coordinator was very helpful in scheduling prompt visits. Would thoroughly recommend using this company.

4 de março de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Out of hours call out to radiator that…

Out of hours call out to radiator that had sprung a big leak. All the out of hours prices and instructions are clearly listed on the Website and as always the GWE engineer that arrived was 5 star.

Thank you for continued excellent service and employing the best which is the most important part of your business.

26 de fevereiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Heating & HW system broke down.

Heating & HW system broke down.

Offered out of hours call out the same day or booked bussiness hours appointment.

As I wanted additional work and weather was warm chose an appointment 2 days later.

Turned up promptly quickly identified the pump had died, quickly replaced and carried out the additional work.

Returned 2 days later in order to tweak the pump as slightly more poweful than the old one.

Kept apprised of the cost of the work at all points both prior to arrival and while onsite before any work commenced.

Communication with Amy in the office was swift and clear at all times.

26 de fevereiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

great service from start to finish

great service from start to finish. all visits for quote and for fitting on time as promised. competitive quote with price promise. fitter arrived on time, pleasant chatty and knowledgable talked through the process as he went, clean and tidy did all quoted work and little extra. phone contact always pleasant helpful service invoices arrived prompty no issues even when final invoive £17 over quote immediately rectified with no arguement. overall great service cannot fault, would recommend to anyone

22 de fevereiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service. Would recommend to anyone!

We were very pleased with the service and value for money we received from GWE from quote through to completion. I had researched very thoroughly and knew I wanted a Worcester Bosch and GWE offered the best prices. The young man who came to quote was clearly knowledgeable and thorough in looking at what we wanted from the boiler.

The young men who came to do the boiler arrived when they said they would on both days, made very little mess and cleaned up what little there was (I was going to ask them to go over the rest of the house as it's such a tip at the moment, but thought that might be a bit above and beyond their job descriptions!!). They worked efficiently and were very friendly and helpful. They also explained the boiler and controls in a way even I could understand and they are so much easier than our previous boiler.

The previous boiler installation by another company 10 years ago was very poor really and we hadn't realised that water had been coming through the roof for some time where the flue came out but GWE's roofer sorted all that out.

To sum up the house is now nice and toasty and we are very pleased with the boiler and its installation and especially with the length of guarantee we got because GWE are accredited Worcester-Bosch installers.

22 de fevereiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service!

GWE quoted me for a new Combi Boiler and were very informative from first contact. Explained everything clearly and I didn't feel I was being pressured in to a purchase or any extras. Very neat work, and they even hoovered up after themselves!

20 de fevereiro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Enginner arrived 2 hours later than…

Enginner arrived 2 hours later than scheduled.Quote for repair was 50% more for labour than other quotes, (£70 1st hour, £55 after 1st hour) after comparing a few other reputable companies and time required to complete job was 2 hours longer than other companies quotes. Would not use again as too expensive / quote too long to complete a job.

Further feedback, we were offered 9-12am, engineer arrived at 1.30pm... Therefore, not within the time window as GWE response incorrectly suggested.

12 de fevereiro de 2019
Opinião espontânea
logótipo da GWE Southern LTD

Resposta da GWE Southern LTD

Hi Lianne,

Thanks for taking the time to leave us a review and sharing your experience, it's always appreciated and can help us to improve our service. You raised a couple of points which I've looked into for you:

1) When we schedule a customers job into our diary we offer a 3 hour time window for our engineer to arrive, which we do to ensure we aren't late to any of our appointments, as you can appreciate each of our jobs takes a different amount of time to complete, traffic can be problematic and occasionally a customer may need to cancel their appointment last minute. I've checked and we arrived within the time window which we offered you, so apologies if there has been any miscommunication here with our expected arrival time.

2) Our pricing is transparent in every respect and can even be viewed on our website prior to calling us, we try to be as competitive as possible and are always busy. Whenever we provide a quote, it is of course at the customers discretion who they choose to carry out the work and we can't guarantee we will be the fastest or the cheapest. We've got over 1000 customer reviews from happy and satisfied customers so it's unusual to hear our price being so far apart, unfortunately without taking a look at your other quote we couldn't advise if it was like for like, or not.

If you would like to call us to chat any of this through we would welcome the opportunity to speak with you.

Kind regards, Scott (Business owner)

Classificada 5 em 5 estrelas

Boiler replacement

GWE replaced my boiler this week, the service I received was very fast, and their price is competitive too. Very happy with the job.

1 de fevereiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Job well done.

Turned up on time, did a professional job, well priced and trust worthy, not a lot more you need really! Thanks. Will use definitely use again and happy recommend.

30 de janeiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

We were recomended to GWE and asked…

We were recomended to GWE and asked them to price for fitting underfloor heating and plumbing of our new kitchen. We thought the quote was good and went ahead.

They came when they said they would and competed the works as agreed. Steve who is one the directors came out a couple of times to 'train' me on the underfloor heating.

Overall an excellent service with knowledgeable and friendly staff. Would recomend them based bon our experience

24 de janeiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

We have used GWE for nine years and…

We have used GWE for nine years and have always found Scott and the team to be professional, honest and extremely reliable. Both our companies have grown together and GWE share our ethos of looking after all customers in a professional honest way. Highly recommended.

22 de outubro de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Superb service from Scott and his team…

Superb service from Scott and his team to get our new boiler fitted after our very old boiler packed in. Even though there was a slight miscommunication, Scott dealt with the situation promptly and professionally. Very pleased and look forward to further dealings with this company.

9 de maio de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

New Boiler & New Bathroom

Last autumn GWE installed a new boiler moving it to a new location in another room. They also installed a completely new bathroom. I cannot speak too highly regarding the standard of work undertaken and also that of the sub contractors they used for certain aspects of the work. Scott and Steve could not have been more helpful. Their attention to detail and after care support was beyond anything I have ever experienced in the past. I would have no hesitation at all in recommending GWE.

9 de maio de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Consistently good service from every …

Consistently good service from every employee we have had come to resolve plumbing problems. Quick response to calls - efficient workers- willingness to ensure the job is done properly . We would not use any other plumbing company.

7 de fevereiro de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

clean workers and gives me confidence …

clean workers and gives me confidence that the work is carried out correctly first time. Have used the company for many years and have always been more than happy with their work. Quotes are carried out quickly and the job is charged as per the quote. Good prices for excellent work, Will use them again and recommend them.

7 de fevereiro de 2018
Opinião espontânea

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