Happy Home Furnishers Opiniões 

240
TrustScore: 4 em 5

4,2

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Classificada 5 em 5 estrelas

Delivery drivers fantastic had to carry up two seater sofa and chair up two sets of stairs as no furniture lift. They were both polite and helpful. Despite the extreme temperature of 32 plus they di... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Yesterday i visited Happy Home Furnishers Unit 2B Phoenix Retail Park SA7 9EN. Firstly id like to say how i was shocked to see how big it was and how much choase it had, as from out side it looks ti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We recently bought a two and three seater settee from the Port Talbot store. The two guys in the store - Steve and Phil - were very personable and extremely helpful, giving advice on how we needed to... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I cancelled the delivery within the 14 days online order, but had to chase to get my refund. I was told it had been processed but later received an email to advise me that the refund had been processe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Established in 1979, we are your local and reliable furniture company whose 'Name Says it All'. With stores in Neath, Port Talbot, Swansea, Cardiff and Crosshands we are within easy reach to all South Wales cutomers. We are stockists of leading brands ...


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

240 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,2

Todas as opiniões

(240)

38 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Swansea store and Crosshands

I visited the Swansea store and Cross Hands. The service I received was second to none. The sales people weren’t pushy but were very helpful when I asked. I purchased mirrored wardrobes, which are stunning quality. Delivered quickly and I also paid for them to be built. Excellent service and I will be back again in the near future, thank you Happy Home Team, excellent local business.

29 de setembro de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

Thank you for your review! :)

Classificada 1 em 5 estrelas

Defective 3 Seater Recliner and recurring terrible customer service

I wrote the review enclosed below in square brackets and whoever responded on behalf of the company told untruths and alleged that I called the staff a racist. You will need to provide evidence of that communication or I will initiate a claim for defamation.
I maintain that your company deliberately delayed picking up and changing the defective recliner. We raised this with your store within 24 hours of delivery to our home and you deliberately stalled and now are claiming that the item has been with us for 4 months and only warrants repairs. I maintain that your customer service is terrible.
You do not want me to place all correspondence on this matter on social media to prove how a business like yours treats clients terribly.

[We purchased a three seater recliner and observed under 24 hours that it was defective. To date, there have been 4 call outs. Rather than replace or refund the cost of the recliner, the Llansamlet Store has been stalling and refusing to do the needful.
A very bad experience and we will be claiming for a full refund!]

7 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Most garbage customer service i have…

Most garbage customer service I have ever experienced in my life, charged an old lady £120 for cancelling an order that was placed on her behalf whilst she was in hospital, then when returned to store to get a refund of the money spent they recharged the amount in stead of refunding it, avoid at all costs. if zero stars was an option i would have selected that.

26 de setembro de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

You ordered the item Mr Cooze, who you are ordering for is out of our hands. We had to specially order the dining set in from our suppliers for you and pay for it.
As per our T&C's all orders cancelled carry a minimum charge of 20% and more for specially ordered goods.
As a gesture of goodwill we only charged you the minimum 20% and even offered to give you a credit note for the full amount, with no cancellation charge.
you refused the credit note and unfortunately on processing your refund, human error was made in charging you instead but we immediately rectified the mistake.

Classificada 5 em 5 estrelas

Staff really helpful and freindly

Staff really helpful and freindly, good product choice with a non pressure sales environment. All in all a very happy shopper.

18 de setembro de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

Thank you for your custom and taking the time to leave a review

Classificada 4 em 5 estrelas

Good service

Greg provide excellent service, he was very knowledgeable and gave us good advice before making our purchases.

3 de setembro de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

Thank you for your review! :)

Classificada 5 em 5 estrelas

Phil at swansea was very helpfull

Phil at swansea happy homes was friendly and helpfull and didn't put any pressure on me to buy. I will recomend happy homes to friends and family. Looking forward to having my new sofa.

27 de agosto de 2024
Opinião espontânea
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Resposta da Happy Home Furnishers

Thank you for your review! :)

Classificada 5 em 5 estrelas

Excellent Service

Purchased on Tuesday and Delivered on Friday Am as promised. Service from start to finish was excellent and would definitely be returning for further purchase when I need furniture for my home.

23 de agosto de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

Thank you for your review

Classificada 5 em 5 estrelas

View goods at your leisure no pressure sales

Excellent Customer service, sales agent Phil was polite and no pressure sale, explained about delivery times and whether I required finance or pay by cash. Would definitely recommend to friends and family.

19 de julho de 2024
Opinião espontânea
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Resposta da Happy Home Furnishers

Thank you for your review

Classificada 5 em 5 estrelas

Called at DS furniture yesterday to…

Called at DS furniture yesterday to browse and ended up with a new tv unit, sofa and chair. Steve and Phillip are really friendly and easy to deal with. Very surprised with the selection of furniture on offer and all very reasonably priced. Will be back in the future. Moira and Viv

10 de agosto de 2024
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Resposta da Happy Home Furnishers

Thank you for your review

Classificada 5 em 5 estrelas

Always bought everything needed for my…

Always bought everything needed for my home from Happy Home and never had a problem. Everything I have bought has been of excellent quality and prices are second to none. I would never shop anywhere else and recommend to my family and friends. Staff are always happy to help and you are made to feel welcome and important. Everything is explained with expertise of the item.
I hope that happy home will be around for a very long time as I would be so sad if they were not. Whenever I need anything this is where I go and will always continue to go for a lovely selection on what I need . Thankyou happy home and thier staff for my latest sale of a new wardrobe . Keep up the good work

3 de agosto de 2024
Opinião espontânea
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Resposta da Happy Home Furnishers

Thank you for your review

Classificada 5 em 5 estrelas

Excellent service

We visited Happy Homes and DS Furniture on Saturday 20th July. The staff at both stores were friendly and helpful whilst giving you enough space to browse. Not finding what we were looking for in Happy Homes we then went into DS, where again we were able to browse, when we asked for assistance this was readily given and the relevant advice freely given. I am pleased to say we were able to choose a beautiful suit which we are looking forward to being delivered.

20 de julho de 2024
Opinião espontânea
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Resposta da Happy Home Furnishers

Thank you for your review! :)

Classificada 5 em 5 estrelas

Fab service from Phil

Fab service from Phil! Great knowledge, quick process, super friendly and efficient!

21 de julho de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

Thank you for your review! :)

Classificada 5 em 5 estrelas

Easy to order in showroom

Easy to order in showroom, helpful staff with reasonable prices thanks to Ceri for his help and order came in 2 weeks with quick delivery would definitely come again

23 de junho de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

Thank you for your review! :)

Classificada 5 em 5 estrelas

Steve was very helpful.

Steve was very helpful.
The warehouse staff were good in assisting with loading, despite loosing our till receipt.

29 de junho de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

Thank you for your review!

Classificada 5 em 5 estrelas

Greg Roberts at Llansamlet was very…

Greg Roberts at Llansamlet was very helpful, patient can't thank him enough!! Well done Greg nice to have a salesperson who knows what they doing and not to pushy.

9 de junho de 2024
Opinião espontânea
logótipo da Happy Home Furnishers

Resposta da Happy Home Furnishers

Thank you for your review! :)

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