A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... Ver mais
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The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... Ver mais
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As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... Ver mais
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A big thank you Tommy and the whole team. They always give a helpful, friendly and efficient service. Worry and hassle free and in our opinion good honest value in every way. They all care about the c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.
Informações de contacto
Haynes Group, 23 Ashford Road, ME14 5DQ, MAIDSTONE, Reino Unido
- 01622756781
- marketing@haynesgrp.co.uk
- www.haynesford.co.uk
4,5
Excelente
318 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Superb and thorough.
A big thank you Tommy and the whole team. They always give a helpful, friendly and efficient service. Worry and hassle free and in our opinion good honest value in every way. They all care about the customer and their personal experience in all ways possible. We would always, most definitely, recommend Haynes to anyone. First class every time!
19 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks MD, really appreciate you taking the time to leave us such a great star rating and comment. Will ensure that it is passed onto Tommy, the team and their manager. Thanks again !
Kept me informed and sorted out issue…
Kept me informed and sorted out issue quickly
20 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thank you Lisa for your time in leaving us such a positive rating and review, we really do appreciate it.
Very happy with the service and…
Very happy with the service and diagnoses, fast efficient service, car is like new
19 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Lee, we really appreciate you letting us know and are grateful for your time in leaving us such a great 5* star rating, thanks again !
Work perfectly done ...
19 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Nicolas, this is feedback we love to hear ! Appreciate your time in leaving it for us and also such a great 5 star rating, thank you again.
Resposta da Haynes Ford
Thanks Mark - we really do appreciate comments like that and its great to hear. Thanks for sharing and leaving us that 5* rating.
Staff were really helpful and friendly
Staff were really helpful and friendly
16 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Tina, appreciate that comment and 5 star rating. Thank you !
Good service and quick
Good service and quick
Only let down by not having a curtesy car available as requested but made up by repairs done within two days .
Thanks .
15 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Hi Simon, thanks for your time in leaving us such a great star rating and comment. Sorry to hear about the experience with available courtesy cars, occasionally they need to be taken out of service or aren't returned on time, and we have to manage the ongoing situation. Thanks again for your understanding on this.
From start to finish an excellent…
From start to finish an excellent service, received an update video of my service and a follow up call the next day. My car was washed and hoovered. Fantastic thank you
15 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks for your time Jane in leaving us such a top star rating and review, we really do appreciate it.
Great service from Haynes yesterday for…
Great service from Haynes yesterday for my 2 year service. Had car collected from home at 7.30am got a video and report on my service by 11.00am. Then had a follow up call and made payment and car returned by midday. Great work guys!
15 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Amanda, we really appreciate you sharing your experiences in such glowing terms, thanks again for your time in doing so.
From purchasing my car at Haynes to…
From purchasing my car at Haynes to servicing and a couple of recalls, Haynes have always stepped up and provided an excellent service. I won’t go anywhere else whilst I own my current car.
1 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thank you so much for taking the time to leave us such a wonderful review and star rating, we are really grateful for your time in doing so.
Service completed on time and good…
Service completed on time and good communication throughout.
9 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Ian, we really appreciate your time in leaving us such a great star rating, grateful for your time in leaving it for us.
very professional and friendly service
9 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thank you for leaving us such a great rating and comment, really is appreciated by the team.
Pleasant efficient service
My direct dealings were with Laura on the day who was not only efficient but knowledgeable. Keeping me informed of progress as I waited for my vehicle. What struck me while I sat there from 7-9 am was the rapport between all the staff. As they welcomed each other for the day ahead. J E Keeler MBE
9 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thank you very much for not only sharing your observations but for taking the time to leave us such a nice comment and great star rating. We really do appreciate it.
Excellent Service overall
Excellent Service overall. Polite and welcoming staff. Offered a hot drink
9 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Rodney, appreciate your time leaving us a rating and review. Hope you enjoyed that cuppa !
Resposta da Haynes Ford
Thanks Luke, appreciate you taking the time to give us such a great 5* rating, thank you.
Pleasant and helpful staff
Pleasant and helpful staff - all work completed within the agreed time frame
6 de maio de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Alastair, we really do appreciate your time in leaving us such a positive review and rating, thank you.
Very helpful and easy…
Very helpful and made the whole process a pleasant experience. Also any issues or questions have been handled quickly.
26 de abril de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Ben, we really do appreciate your time in leaving us such a great 5* rating and comment, its great to hear.
Waste of a day
Well, my car was recalled for an airbag fault which apparently only occasionally fires shards of metal at 60mph at the driver causing life threatening injuries so took day off to drop car off catch bus home (1.5 hours), told it was ready, caught bus back (1.5 hours) to pick up car, only wasn't ready as they didn't have the part.. Good effort..
9 de abril de 2025
Opinião espontânea
Resposta da Haynes Ford
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and would like to assist further to resolve the issue encountered.
To help us address your concerns promptly, could you please email your registration number to our customer care team at customercare@haynesgrp.co.uk?
Our team is dedicated to ensuring your satisfaction and will be more than happy to assist you.
We appreciate your patience and look forward to resolving this matter for you.
Very easy to book vehicle in
Very easy to book vehicle in, short notice appointment and kept informed of parts availability and how soon the work would be carried out and under warranty.
17 de abril de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks for your time in leaving us a review Stuart, we really do appreciate it. Always good to hear that our processes operate efficiently.
Great Experience
The Online Booking process was simple and user friendly, the drop off was smooth and swift, and the communication throughout was great.
24 de abril de 2025
Opinião espontânea
Resposta da Haynes Ford
Thanks Mark - we really appreciate that feedback so a big thank you for leaving it for us.
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