Great customer service, from real people with knowledge and common sense. I had an issue with a product I had purchased in June, HCE acted quickly, contacted the manufacturer and put me in touch direc... Ver mais
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I had a non-standard request. I spoke to Nathan on the phone who suggested that I write an email with my detailed questions. Within 4 hours of doing so, Nathan had spoken to the manufacturer o... Ver mais
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Ordering and payment side all fine, process let down by UPS delivery. Originally stated Friday delivery with signature required, so made sure I was around. Later in day notified parcel delayed. Eventu... Ver mais
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It's always reassuring to have our calls received very quickly. Our service provider, Nathan, seemingly had all the relevant information to hand and did not keep us on the phone longer than required... Ver mais
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Informações sobre a empresa
- Fornecedor de equipamento médico
- Fornecedor de artigos hospitalares
- Fabricante de equipamento médico
- Grupo médico
- Loja de artigos hospitalares
- Fabricante de tecnologia de saúde
Escrito pela empresa
Health-Care Equipment & Supplies (HCE) is the UK’s leading medical equipment supplier, with over 20 years of experience serving the NHS and healthcare markets — Offering 16,000+ medical products, we supply thousands of GP surgeries and Primary Care Organisations. From small consumables to custom-made items, we source a wide range of products from leading medical brands — Our strong supplier relationships enable us to provide competitive prices, and our nationwide branches ensure local customer service support whenever needed.
Informações de contacto
7-11 Holywells Road, IP3 0DL, Ipswich, Reino Unido
- 01784 220400
- sales@hce-uk.com
- www.hce-uk.com
Ordered clinell universal wipes early…
Ordered clinell universal wipes early July shown available at the time of ordering
Over 2 months now nothing has arrived and still awaiting a requested refund
BUYER BEWARE will never use this company again
15 de setembro de 2020
Opinião espontânea
Resposta da HCE
Unfortunately these items were heavily impacted by the COVID pandemic. Delivery times are now clearly reflected on the website. We hope you will order with us again.
Unprofessional and complete Shambles…
Took my money and my order and never delivered
No updates in two months
Shambles of a company
Really unprofessional
30 de julho de 2020
Opinião espontânea
Resposta da HCE
Hi Will, apologies for this service, some products have longer lead-times, especially made to order items. This is now indicated clearly on our website. HCE.
Stay away - Never again
I ordered a pulse oximeter following checking with HCE via chat A) the product was available B) delivery time frames (confirmed as being 2/3 days). The order was placed 12.43 the 31 March and credit card payment was taken at the same time. The order was seen and was being processed 31 March 12:46. The product was available to order on their website in the colour they specified was the only colour available. Other colours you could not select for order. Chased the order via thier 'chat' facility (twice), emailed their sales (no response), called their sales (told to email sales but eventually put through). Here is where it gets interesting..... I find (not them upfront telling me this, I had to chase and dig for the info) I was seventh in line for the product I ordered, the product was not in stock, the product was on back order, they could not tell me when the back order may be filled. When I question why I was able to place the order (bear in mind I couldn't place an order for the other options I would have preferred because they were out of stock) the one of two people in the sales office gets all chippy with me telling me it was standard online ordering practice....absolute rubbish! All the other sites I have EVER used will not allow you to place an order unless it is in stock OR invite you to email notification when it is back in stock. I shudder to think how long I would have been waiting for delivery to arrive or how long I would have been wait for notification from them that there were back order issues had I not had the presence of mind to chase delivery clarification. Do yourself a favour and heed the warning BUYER BEWARE
UPDATE: 12 April
And.....I’m STILL waiting for my refund for the product I was duped into placing an order for. It took them 30 seconds to take it from my credit card!
3 de abril de 2020
Opinião espontânea
Resposta da HCE
Dear Steve, first of all I would like to apologise for inconvenience this may have caused.
You have caught us during very bad times and we have been extremely busy due to the Coronavirus.
The particular item you ordered is normally in stock at all times but unfortunately the manufacturer was unable to supply us because there is a manufacturing problem due to high demand and our order was put on hold. This is the same for many items of medical equipment and consumables during this pandemic.
I hope you understand this is not normal practice at all and is due to very uncertain circumstances and was out of our control.
We allow for products to be on back order because the NHS are in need of them and are willing to be on a waiting list. We clearly state on the website that we prioritise NHS hospitals and GP surgeries.
We are always happy to provide full refunds.
Again, we do apologise, take care.
Regards
HCE
Excellent
I was searching for a Gynaecological chair. Hannah was extremely helpful, providing brilliant advice.
We ended up purchasing a Medi-Plinth - electric with foot pad plinth. My colleague and myself are really happy with the speed of service and quality of the product.
We will definitely be returning to purchase our next asset.
Thanks,
Mike
31 de agosto de 2018
Opinião espontânea
Resposta da HCE
Thank you for the positive words. HCE Team.
Would Highly Recommend!
The HCE team couldn't help us enough! The service was excellent from the website live chat, to the sales team over the phone.
They provided us with a quote very quickly and at a competitive price. They were even able to dispatch the product the same day with next day delivery.
I would highly recommend!
30 de agosto de 2018
Opinião espontânea
Resposta da HCE
Thank you for the positive words. HCE Team.
Resposta da HCE
Hello, we dont seem to have an order under your email. You may have reviewed the wrong company.
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