Hdlondonart Opiniões 

228
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Love the Rome set - website does not do the artwork justice. Stunning set. Delivered within a couple of days, sadly one of the frames was slightly damaged but the sales customer service team was exce... Ver mais

Classificada 5 em 5 estrelas

Ordered my first set of three prints from this company ( Geneva), they arrived promptly, well packaged nd I must say how beautiful they are, love them so much. The quality is excellent and I love th... Ver mais

Classificada 5 em 5 estrelas

Purchased Dusk Ember set of 2 pictures. Product as described with black frame. Looks beautiful in my living room. Went with HD London Art as they had the 75x75cm sizing. Product was carefully packaged... Ver mais

Classificada 1 em 5 estrelas

Horrendous experience - ordered some Prints early December. First set were “lost”. But it took me to chase up the courier to confirm that and force this rogue company to send me out a replacement. Se... Ver mais

A empresa respondeu


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4,4

Excelente

TrustScore: 4.5 em 5

228 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 64% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(228)

96 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Second Purchase

Following recent purchase of green abstraction framed canvas as a gift, I loved the artwork so much, I bought another 2 (for myself)!

This time round black framed canvases in grey horizon (medium) and smoke and stone (large), both arrived safe and sound. Both now complete my living room and hallway.

Quality artwork. Would highly recommend.

10 de junho de 2025
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Resposta da Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Classificada 1 em 5 estrelas

What an absolute shambles

What an absolute shambles. Ordered art well in advance of a specific date needed. It has not been delivered - would now only cost them a small amount of money to expedite this to next day shipping to resolve the situation.
Bland email reply ( eventually) telling me nothing more. They are a complete mess.
Do yourself a favour and order elsewhere.

3 de junho de 2025
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Resposta da Hdlondonart

Katherine, I’m really sorry we missed your required date and that our reply felt generic. I can see the order never left our workshop, which isn’t acceptable. We’re tightening our order checks and shipping info so this doesn’t happen again.
— Alistair, Director, HD London Art

Classificada 5 em 5 estrelas

💯 Recommend HD London Art

💯 Recommend HD London Art. Fantastic quality, fantastic experience regarding ordering to delivery. Great value for money! Customer service first class great company to deal with! Canvas prints I ordered enhanced the rooms so delighted with them!

15 de maio de 2025
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Resposta da Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Classificada 5 em 5 estrelas

Pictures arrived,alittle delay than…

Pictures arrived,alittle delay than promised,but customer services very helpful
Love the prints

28 de maio de 2025
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Resposta da Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Classificada 5 em 5 estrelas

Pleased with my artwork

Looks better in person that online. Glad we went with the XL size

23 de maio de 2025
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Resposta da Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Classificada 3 em 5 estrelas

Order never arrived and no refund. (Refunded)

I have had a terrible experience with this company due to the item not being delivered and refusal of issuing a refund. I ordered 3 pictures that were supposedly delivered via Evri. When I looked at the proof of delivery photo it was delivered to a different address. I got in touch with Evri who told me to contact HD Art who then emailed me stating it’s been delivered and no refund will be issued. Disgusting service so my only option is contacting trading standards. STAY CLEAR OF THIS COMPANY.
Got an email back saying they had a new customer service agent who shouldn’t have told me I wasn’t getting a refund.
Refunded arrived in my account on the 30th of May.

25 de maio de 2025
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Resposta da Hdlondonart

Sorry for the experience here -and for the incorrect “no refund” response from a new team member. Your parcel was shown as delivered by our courier but to the wrong address, and we should have stepped in faster. We issued your refund on 30 May and have reclaimed the loss from the courier on our side, at no cost to you.

If anything is still outstanding, please email me at alistair@hdlondonart.com
and I’ll sort it.

If all is now resolved, we’d be grateful if you could consider updating or removing the review to reflect the refund.

— Alistair, Director, HD London Art

Classificada 4 em 5 estrelas

Stunning Artwork

Whilst our original order never arrived, a replacement was sent, however the medium was not what we ordered. The Team at HD London Art dealt with the mix up (thanks Christine) & the correct Artwork Finally arrived & looks stunning up.

23 de maio de 2025
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Resposta da Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Classificada 5 em 5 estrelas

What an Amazing Company this is

What an Amazing Company this is ! They helped me through everything! Staff there are exceptional.Will definitely be ordering again in the near future!
Wall Art Stunning !

7 de maio de 2025
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Resposta da Hdlondonart

Many thanks for the positive review Wendy!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 5 em 5 estrelas

Excellent Customer Service

My personal experience with the company has been extremely great! Although it took a while to receive my order or sometimes to wait on their response through email, I was satisfied with the final outcome. When my parcel was delivered, both of my art prints alongside their frames were actually damaged during transit. However, I only noticed the damage on the second product weeks later when they sent me a new replacement for the one I reported. When I sent out another email to make the second report, they kindly delivered another replacement. The wall of our room was bare for a good few weeks, but there was no rush for it. We were grateful that things got sorted out in the end without difficulties. Thank you Christine for helping us out.

14 de maio de 2025
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Resposta da Hdlondonart

Many thanks for the positive review.

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 4 em 5 estrelas

Resulted in a positive outcome

Update: I can confirm that customer service resolved my issue and arranged redelivery of my canvas, which arrived promptly. The merchandise was lovely, and met my expectations, though it was slightly lighter than anticipated. I was offered a gesture of goodwill, which I appreciated. While the journey was challenging, I’m pleased that it ultimately led to a positive outcome.

I purchased a canvas but mistakenly selected the wrong frame colour. I wanted to notify the company urgently by phone, but that wasn't an option. After reaching out via email and Instagram, I eventually received confirmation that the frame colour had been corrected and the item dispatched, with tracking details to follow.

However, 12 days later—despite multiple emails, which often take up to two days to receive a response—I still have no tracking information and no delivery. I held off posting my review, hoping the situation would improve, but unfortunately, that hasn't been the case.

26 de abril de 2025
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Resposta da Hdlondonart

Thanks a lot for the positive feedback. Hope to see you back at HD London Art in the future :)

Kind regards -
Christine, Customer Service

Classificada 5 em 5 estrelas

Top Company

Top Service! Top Quality! Top Value! Everything Positive and totally satisfied with our purchase. Purchased set of 3 framed canvas which have transformed a large plain wall. Will be buying more.

7 de abril de 2025
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Resposta da Hdlondonart

Many thanks for the positive review!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 5 em 5 estrelas

Fantastic pictures

Fantastic pictures that really compliment my hallway. It looks stylish and chic! Beautifully packaged and arrived with delivery time frame. I will buy again once I move onto the next project! Thank you 😊

14 de fevereiro de 2025
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Resposta da Hdlondonart

Many thanks for the positive review Kelly!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 5 em 5 estrelas

Amazing prices and very impressed with…

Amazing prices and very impressed with quality when it came. Customer service was a bit bad getting back to me on changing my order but got there in the end so overall would recommend and buy again .

7 de abril de 2025
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Resposta da Hdlondonart

Many thanks for the positive review Julie!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 5 em 5 estrelas

Beautiful artwork

Beautiful artwork, exactly what I was looking for. Ordered on 9 March and arrived well packaged on15 March. I was worried about the delivery time and what the quality would be like but I needn’t have worried. Room not finished as yet but prints will look amazing when hung.

16 de março de 2025
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Resposta da Hdlondonart

Many thanks for the positive review Donna!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 5 em 5 estrelas

Fantastic Quality & Service

Fantastic service, received within the timeframe allocated, came well packaged and prints are superb quality and look far more expensive than they actually were. A+++

11 de março de 2025
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Resposta da Hdlondonart

Many thanks for the positive review Lee!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 1 em 5 estrelas

My journey with this business has been…

My journey with this business has been nothing but stressful. I was extremely apprehensive but I took a leap of faith and went ahead with an order. Firstly, I have not received my order as promised as there is a delay. No contact from the business to make me aware, I emailed them (numerous times and sent an DM)and they advised there is an issue that is causing a delay. I researched the business and to my surprise other customers were experiencing the same issue weeks before I placed my order, so instead of updating their website to reflect these delays they chose to continue as usual. I advised them that I am leaving country in a week’s time so this is the timeframe you have to rectify this situation. They apologised and advised on the 5th working day that they have shipped the order via express delivery, but to my surprise they have printed the label and have yet to even hand it over to the courier, so the order has been sat with them over the weekend.
I have no other choice but to take matters into my own hands to get this order cancelled with the bank and my funds returned. I cannot trust that they are who they claim they are.

16 de março de 2025
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Resposta da Hdlondonart

Hi Zelika,

I’m really sorry for the stress and the poor communication here. I can see your order was only marked as dispatched on the 5th working day after purchase - hands up, that’s on us - and it clearly didn’t arrive in time for your travel window.

From what I can, the artwork is now showing as delivered and no chargeback so I presume everything is resolved here. Be sure to get in touch at alistair@hdlondonart.com and I will be happy to help.


Kind regards,
— Alistair, Director, HD London Art

Classificada 5 em 5 estrelas

Great Experience:)

18 de março de 2025
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Resposta da Hdlondonart

Many thanks for the positive review!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 5 em 5 estrelas

I am really pleased with the framed…

I am really pleased with the framed pair of canvas pictures that I ordered. They are of great quality, the service was efficient and communicative throughout and they give new depth to my living room. Thank you 😊.

25 de fevereiro de 2025
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Resposta da Hdlondonart

Many thanks for the positive review Louise!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 5 em 5 estrelas

So pleased

Really pleased with the canvases I ordered and the prompt and efficient customer service when one arrived damaged. The website works brilliantly and options for each picture is great. Also ordered 2 prints which are high quality and waiting to be taken to be framed and hung in our holiday home. I would recommend this company and look forward to buying more pictures. Thank you.

6 de fevereiro de 2025
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Resposta da Hdlondonart

Many thanks for the positive review!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

Classificada 5 em 5 estrelas

My pictures arrived very promptly and…

My pictures arrived very promptly and beautifully packaged. Very true to their image online very pleased with my purchase.

10 de fevereiro de 2025
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Resposta da Hdlondonart

Many thanks for the positive review Lisa!

Hope to see you back at HD London Art soon.

Kind regards,
Christine - Customer Service

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