This was our second trip through Headwater and once again, the booking was easy and we were kept well informed prior to departure. The travel arrangements went smoothly, hotels were of a good standard... Ver mais
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This was our second trip through Headwater and once again, the booking was easy and we were kept well informed prior to departure. The travel arrangements went smoothly, hotels were of a good standard... Ver mais
A empresa respondeu
We have had many Headwater holidays and hope to have many more in the future. We have always had great accommodation, a variety of walks to choose from and easy to follow walking notes, and we like th... Ver mais
A empresa respondeu
Wonderful cycle holiday in Mallorca. Headwater quickly organised our trip as we were booking last minute. Friendly service. The cycles were good quality and well serviced. All transfers and luggage mo... Ver mais
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They organised/planned everything for me. Kept me informed. Looked into and adapted all changes etc I wanted to make. Responded to my emails quickly ie either that day or next day. As a solo female... Ver mais
A empresa respondeu
Since 1985, Headwater Holidays has expertly planned independent and self-guided holidays, perfect for those who love to explore breathtaking destinations at their own pace. With over 300 trips in more than 30 countries, we specialise in cycling and walking holidays, as well as canoeing, cross-country skiing, and multi-activity adventures. From scenic UK breaks to breathtaking European escapes and further afield, our holidays are designed for active travellers looking for authentic experiences. We take care of all the details—flights, transfers, luggage handling, charming local accommodation, and meticulously planned routes via our navigation app—so you can simply enjoy the journey. Whether you're cycling through vineyards, walking along coastal trails, or opting to do all on a multi-activity adventure, Headwater active holidays ensures a seamless and enriching experiential travel experience. Perfect for those who appreciate freedom with support, our trips offer the best of both worlds—independence with expert planning. Our goal is to create unforgettable experiences that perfectly align with our customers' expectations—seamlessly delivering tailor-made holidays with the ease and simplicity of an off-the-shelf getaway.
Unit 1, CW9 5HB, Northwich, Reino Unido
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I was delighted with my Headwater holiday! From my first conversation, the booking process was so smooth and easy. All my enquiries were answered knowledgeably, and information sent immediately by email. The staff are so friendly, helpful and easy to talk to. All documents arrived promtly, by email, and when my trip started, everything went really smoothly. Thoroughly recommend Headwater Holidays!

Resposta da Headwater Holidays
Very well curated holiday! Lovely to speak to a human in booking the trip. Use of the Headwater walking app allowed us to experience things that we wouldn't have been able to do if we had done it on our own.
Hotel was superb.

Resposta da Headwater Holidays
Our recent 10 day self guided cycling trip from Passau to Vienna was excellent. It was well organised with good Headwater staff contact and a well planned itinerary with good hotels. Local tour operator, bikes and app very good and local staff supportive when I left my day rucksack at a previous hotel.I would recommend this holiday.

Resposta da Headwater Holidays
I had a wonderful one week cycling holiday in Mallorca. The holiday was self-guided and I found the Headwater app reliable, so that doing it alone was absolutely fine. The routes were through stunning countryside, and I'd recommend it very highly.

Resposta da Headwater Holidays
We have been on 3 cycling holidays now with
Headwater and are looking at booking our 4 th .All holidays have been great routes , hotels and good communication , cannot fault . Cycling is a great way to see a country away from the usual touristy places , stopping when you want at small cafes enroute . Love it .

Resposta da Headwater Holidays
Fantastic trip. Very well coordinated and organised cycling trip with an interesting itinerary and great equipment. Very efficient process from booking through to every stage of the holiday

Resposta da Headwater Holidays
The team at Headwater was friendly, knowledgeable and helpful at every step. They allowed us to enjoy the travel experience instead of worrying about the details.

Resposta da Headwater Holidays
We walked and visited some great places along the Loire valley. Luggage transfers and taxi transfers were good. The hotels by and large were varied but always clean and comfortable, pleasant and helpful staff and all had a swimming pool.
Unfortunately, the restaurant was closed at the hotel in Chitenay during our holiday and we had ‘cold plate’ two nights on the run, ( there was no where else to eat, and both meals were included in the price). This was disappointing and not very appetising having walked 19km. There were other hotels in the that would have been a better place to stay.
This was our second walking holiday with Headwater and there were a couple of recurring themes.
1. The navigation app is great when it works! However, we experienced problems in a remote forest and got lost on this occasion.
2. Headwater described this holiday as a level 1 leisurely walking holiday, it wasn’t. Their local agents described it as moderate walking route which is far more accurate.
We experienced Both points 1 and 2 on a previous walking holiday with Headwater along the Algarve.

Resposta da Headwater Holidays
Great self guided cycling holiday

Resposta da Headwater Holidays
Brilliant service from initial booking to leading up to the walking holiday and throughout the walking holiday. All excellent. 10/10 very pleasant support throughout. Smooth running. Thank you to all the Headwater team.

Resposta da Headwater Holidays
Headwater Holidays are very well organized for a smooth adventure which has encouraged us to choose them time and time again. It's virtually impossible to get lost with the travel app and support is always available along the way.
Hotels have been lovely and we always experience some beautiful
scenery en route which take us off the beaten track to arrive at authentic destinations.
Most recent walking holiday in the Puglia region was a true Italian experience.

Resposta da Headwater Holidays
Headwater Walking Holidays
We just got back from our third self guided walking holiday with Headwater and had a great time. The team do a great job of arranging everything from the flights to the transfers and it all worked well. The walking routes are interesting and a great experience with a really good app to guide you.

Resposta da Headwater Holidays
Second walking holiday with Headwater. Thoroughly enjoyed it. Great routes and great places to stay.

Resposta da Headwater Holidays
I've used Exodus several times in the past, however this was my first 'self guided' holiday through their sister company, Headwater.
Headwater were excellent from start to finish. Great communication and always helpful when I called them with questions.
The Headwater App was excellent as well. Easy to use and navigate and no need for an internet connection as long as you've downloaded the app before you set off on holiday.
We will definitely be using Headwater again and are already thinking about our next 'self guided' trip.
Would highly recommend.

Resposta da Headwater Holidays
Great walking holiday. Superb organisation of transport and accommodation. Self guided walks were easy to follow and graded well to meet our ability. Real value for money- we'll definitely use Headwater again!

Resposta da Headwater Holidays
Another great cycling holiday with all the hassle taken care of. A beautiful part of Sicily with excellent bikes and generally fantastic hotels.

Resposta da Headwater Holidays
Wonderful cycle holiday in Mallorca. Headwater quickly organised our trip as we were booking last minute. Friendly service. The cycles were good quality and well serviced. All transfers and luggage moved happened as expected and on time. We stayed in 4 excellent hotels - good service and good food in all of them.

Resposta da Headwater Holidays
Just returned from the Headwater secrets of Sicily cycling trip with four in our group. So glad we went in April as we had fantastic weather and the spring flowers and bird life everywhere along the routes made for such a beautiful and scenic trip. The electric bikes were very good and made the trip manageable for our abilities. Very impressed with the character of the majority of the hotels particularly the Hotel Carmine in Marsala. The roof terrace with small pool and bar on the top of the hotel Room of Andrea also a nice feature.
It’s worth booking a tour of the Pelligrino winery in Marsala as it is still family run and it is a good tasting tour. They offer an 11am English speaking one daily. We found local restaurants near to the hotels in the evenings where we had excellent Italian food and although lunch stops were a bit tricky to find we ate at a few places where the locals had lunch and speaking a bit of Italian here was very useful. The historical sites of Segesta and day out at Erice were fascinating and impressive. Very enjoyable week and made us want to see more of Sicily.

Resposta da Headwater Holidays
Headwater offer a great choice of trips for walkers and cyclists. We love the Headwater navigation app enabling us to walk independently with confidence in places that are new to us. They have a helpful, attentive booking team and knowledgeable, supportive local agents. Complex travel and transfer arrangements worked like a dream enabling us to relax and enjoy our walking holiday. Highly recommended.

Resposta da Headwater Holidays
It was really well planned. All of the information was easy to follow once downloaded to my phone. Coonty Kerry is a beautiful place. All of the guest houses were lovely with really nice and welcoming hosts.

Resposta da Headwater Holidays
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