Headwater Holidays Opiniões 

160
TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

This was our second trip through Headwater and once again, the booking was easy and we were kept well informed prior to departure. The travel arrangements went smoothly, hotels were of a good standard... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have had many Headwater holidays and hope to have many more in the future. We have always had great accommodation, a variety of walks to choose from and easy to follow walking notes, and we like th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wonderful cycle holiday in Mallorca. Headwater quickly organised our trip as we were booking last minute. Friendly service. The cycles were good quality and well serviced. All transfers and luggage mo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

They organised/planned everything for me. Kept me informed. Looked into and adapted all changes etc I wanted to make. Responded to my emails quickly ie either that day or next day. As a solo female... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador turístico
  2. Agência de viagens

Escrito pela empresa

Since 1985, Headwater Holidays has expertly planned independent and self-guided holidays, perfect for those who love to explore breathtaking destinations at their own pace. With over 300 trips in more than 30 countries, we specialise in cycling and walking holidays, as well as canoeing, cross-country skiing, and multi-activity adventures. From scenic UK breaks to breathtaking European escapes and further afield, our holidays are designed for active travellers looking for authentic experiences. We take care of all the details—flights, transfers, luggage handling, charming local accommodation, and meticulously planned routes via our navigation app—so you can simply enjoy the journey. Whether you're cycling through vineyards, walking along coastal trails, or opting to do all on a multi-activity adventure, Headwater active holidays ensures a seamless and enriching experiential travel experience. Perfect for those who appreciate freedom with support, our trips offer the best of both worlds—independence with expert planning. Our goal is to create unforgettable experiences that perfectly align with our customers' expectations—seamlessly delivering tailor-made holidays with the ease and simplicity of an off-the-shelf getaway.


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4,6

Excelente

TrustScore: 4.5 em 5

160 opiniões

5 estrelas
4 estrelas
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1 estrela

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4,6

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(160)

66 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I recommend Headwater Holidays!

I was delighted with my Headwater holiday! From my first conversation, the booking process was so smooth and easy. All my enquiries were answered knowledgeably, and information sent immediately by email. The staff are so friendly, helpful and easy to talk to. All documents arrived promtly, by email, and when my trip started, everything went really smoothly. Thoroughly recommend Headwater Holidays!

6 de junho de 2026
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Resposta da Headwater Holidays

Thank you so much for your kind review!
We’re absolutely delighted to hear how much you enjoyed your Headwater holiday and that everything ran smoothly from your first enquiry through to your trip. It’s great to know that our team made the booking process easy and were able to support you clearly and promptly along the way.
Your lovely comments about the team being friendly and helpful really mean a lot—we’ll be sure to share this feedback with them.
Thank you again for your recommendation, and we very much hope to welcome you on another Headwater holiday soon!

Classificada 5 em 5 estrelas

Very well curated holiday

Very well curated holiday! Lovely to speak to a human in booking the trip. Use of the Headwater walking app allowed us to experience things that we wouldn't have been able to do if we had done it on our own.
Hotel was superb.

23 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for your lovely feedback!
We’re delighted you enjoyed your holiday and found booking with our team helpful. It’s great to hear the app helped you discover more along the way, and that you loved the hotel too.
We hope to welcome you on another Headwater adventure soon.

Classificada 5 em 5 estrelas

Our recent 10 day self guided cycling…

Our recent 10 day self guided cycling trip from Passau to Vienna was excellent. It was well organised with good Headwater staff contact and a well planned itinerary with good hotels. Local tour operator, bikes and app very good and local staff supportive when I left my day rucksack at a previous hotel.I would recommend this holiday.

17 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for your wonderful review.
We’re delighted to hear that you had such an enjoyable cycling holiday from Passau to Vienna, and that everything ran smoothly for you. It’s great to know you found the itinerary well planned, the hotels to a high standard, and that both our team and our local partners were able to support you along the way.
We’re especially pleased that the team were able to assist so quickly when your rucksack was left behind — it’s those moments where good local support really makes a difference.
Thank you again for your recommendation, it means a lot to us. We hope to welcome you on another Headwater adventure very soon.

Classificada 5 em 5 estrelas

I had a wonderful one week cycling…

I had a wonderful one week cycling holiday in Mallorca. The holiday was self-guided and I found the Headwater app reliable, so that doing it alone was absolutely fine. The routes were through stunning countryside, and I'd recommend it very highly.

18 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for your lovely review. We’re delighted to hear that you had such a wonderful time cycling in Mallorca.
It’s great to know that you found the holiday enjoyable as a solo traveller, and that the Headwater app helped make your self-guided experience smooth and reliable. Mallorca really does offer some stunning scenery, and we’re so pleased you were able to make the most of the routes.
Thank you as well for your recommendation – it means a lot to us. We hope to help you plan another adventure in the future.

Classificada 5 em 5 estrelas

We have been on 3 cycling holidays now…

We have been on 3 cycling holidays now with
Headwater and are looking at booking our 4 th .All holidays have been great routes , hotels and good communication , cannot fault . Cycling is a great way to see a country away from the usual touristy places , stopping when you want at small cafes enroute . Love it .

16 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for taking the time to share your lovely feedback. It’s fantastic to hear that you’ve now travelled with us three times – and even better that you’re already thinking about your fourth!
We’re delighted that you’ve enjoyed the routes, hotels and communication across your trips. Cycling really is such a wonderful way to explore, and it’s great to hear how much you’ve appreciated discovering places off the usual tourist trail and stopping at those hidden café gems along the way.
We truly appreciate your continued support and look forward to helping you plan your next adventure.

Classificada 5 em 5 estrelas

Great trip through northern Italy

Fantastic trip. Very well coordinated and organised cycling trip with an interesting itinerary and great equipment. Very efficient process from booking through to every stage of the holiday

19 de maio de 2026
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Resposta da Headwater Holidays

Thank you for sharing such a lovely review. We’re really pleased to hear you enjoyed your cycling trip through northern Italy and that everything ran smoothly from start to finish.
It’s great to know that the itinerary, equipment, and overall organisation all met your expectations, and that our team helped make the whole process feel seamless from booking through to your time away.
Thank you again for taking the time to leave your feedback – we’d love to help you plan your next adventure with Headwater soon.

Classificada 5 em 5 estrelas

The team at Headwater is professional

The team at Headwater was friendly, knowledgeable and helpful at every step. They allowed us to enjoy the travel experience instead of worrying about the details.

20 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for your kind words. We’re delighted to hear that our team was able to support you throughout your journey and make the experience feel seamless and enjoyable. Taking care of the details so you can focus on enjoying your holiday is exactly what we aim for, so it’s wonderful to know that this came through.
We really appreciate you taking the time to share your feedback and hope to welcome you on another Headwater holiday in the future.

Classificada 4 em 5 estrelas

We walked and visited some great places…

We walked and visited some great places along the Loire valley. Luggage transfers and taxi transfers were good. The hotels by and large were varied but always clean and comfortable, pleasant and helpful staff and all had a swimming pool.
Unfortunately, the restaurant was closed at the hotel in Chitenay during our holiday and we had ‘cold plate’ two nights on the run, ( there was no where else to eat, and both meals were included in the price). This was disappointing and not very appetising having walked 19km. There were other hotels in the that would have been a better place to stay.
This was our second walking holiday with Headwater and there were a couple of recurring themes.
1. The navigation app is great when it works! However, we experienced problems in a remote forest and got lost on this occasion.
2. Headwater described this holiday as a level 1 leisurely walking holiday, it wasn’t. Their local agents described it as moderate walking route which is far more accurate.
We experienced Both points 1 and 2 on a previous walking holiday with Headwater along the Algarve.

8 de maio de 2026
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Resposta da Headwater Holidays

Thank you for taking the time to share such detailed feedback, and for choosing to travel with us again.
We’re really pleased to hear that you enjoyed exploring the Loire Valley and that the luggage transfers, taxi arrangements and overall hotel standards helped your holiday run smoothly. It’s wonderful to know you were able to experience such great locations along the way.
That said, we’re very sorry to hear about the experience at the hotel in Chitenay. After a long day’s walking, we completely appreciate how important a proper evening meal is, and we will be following this up with our local partners to ensure this is addressed for future travellers.
We’re also grateful for your honest feedback regarding the navigation app and the walking grade. While the app is designed to provide clear and reliable guidance, your comments will be shared with the team as part of ongoing improvements. Likewise, feedback on grading is incredibly valuable and helps us ensure expectations are set as clearly and accurately as possible.
Thank you again for your continued trust in Headwater and for highlighting where we can improve. We hope to have the opportunity to provide you with an even smoother experience on your next trip.

Classificada 5 em 5 estrelas

Great self guided cycling holiday

Great self guided cycling holiday

5 de maio de 2026
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Resposta da Headwater Holidays

Thank you for your lovely review.
We’re so pleased to hear you enjoyed your self-guided cycling holiday. It’s great to know everything gave you the freedom to explore whilst still feeling well supported along the way.
We hope to welcome you on another adventure soon!

Classificada 5 em 5 estrelas

Brilliant service from initial booking…

Brilliant service from initial booking to leading up to the walking holiday and throughout the walking holiday. All excellent. 10/10 very pleasant support throughout. Smooth running. Thank you to all the Headwater team.

5 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for your fantastic review.
We’re delighted to hear that you had such a positive experience from your initial booking right through to the end of your walking holiday. Providing smooth, well-supported trips is something we really pride ourselves on, so it’s wonderful to know everything ran seamlessly for you.
Your kind words about the team mean a lot, and we’ll be sure to share your feedback with everyone involved.
Thank you again for choosing Headwater, and we hope to welcome you on another holiday soon.

Classificada 5 em 5 estrelas

Excellent communication and support which is essential with this type of holiday.

Headwater Holidays are very well organized for a smooth adventure which has encouraged us to choose them time and time again. It's virtually impossible to get lost with the travel app and support is always available along the way.
Hotels have been lovely and we always experience some beautiful
scenery en route which take us off the beaten track to arrive at authentic destinations.
Most recent walking holiday in the Puglia region was a true Italian experience.

6 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for your lovely review and for choosing to travel with us again – it really does mean a lot.
We’re delighted to hear that you’ve consistently found our holidays well organised and supported, and that the app has helped make your journeys feel smooth and stress-free. It’s great to know you’ve been able to fully relax and enjoy the experience, knowing support is there whenever you need it.
We’re especially pleased that your recent walking holiday in Puglia gave you such an authentic taste of Italy. It’s one of our favourite regions too, with its beautiful scenery, charming hotels and those hidden, off-the-beaten-track routes that make each day so special.
Thank you again for your continued trust in Headwater – we look forward to helping you plan your next adventure.

Classificada 5 em 5 estrelas

Headwater Walking Holidays

Headwater Walking Holidays

We just got back from our third self guided walking holiday with Headwater and had a great time. The team do a great job of arranging everything from the flights to the transfers and it all worked well. The walking routes are interesting and a great experience with a really good app to guide you.

10 de maio de 2026
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Resposta da Headwater Holidays

Thank you for your lovely review and for travelling with Headwater again. We’re delighted to hear you had a great time and that everything from the flights and transfers to the routes and app worked well for you.
It’s always a pleasure to welcome returning guests, and we really appreciate you choosing us for your third self‑guided walking holiday. We hope we can help with the next one too.

Classificada 5 em 5 estrelas

Second walking holiday with Headwater

Second walking holiday with Headwater. Thoroughly enjoyed it. Great routes and great places to stay.

25 de abril de 2026
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Resposta da Headwater Holidays

Thank you for your review. We’re delighted you thoroughly enjoyed your second walking holiday with Headwater and loved the routes and accommodation. We hope to welcome you back again soon.

Classificada 5 em 5 estrelas

Highly recommend Headwater

I've used Exodus several times in the past, however this was my first 'self guided' holiday through their sister company, Headwater.

Headwater were excellent from start to finish. Great communication and always helpful when I called them with questions.

The Headwater App was excellent as well. Easy to use and navigate and no need for an internet connection as long as you've downloaded the app before you set off on holiday.

We will definitely be using Headwater again and are already thinking about our next 'self guided' trip.

Would highly recommend.

6 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for taking the time to share such a lovely review and for choosing Headwater for your first self‑guided holiday. We’re really pleased to hear that everything ran smoothly from start to finish and that our team was able to support you whenever you needed us.

It’s also great to know you found the Headwater App easy to use and helpful while you were away — having clear, offline navigation can make such a difference when you’re out exploring.

We’re delighted to hear you’re already thinking about your next self‑guided trip and would love to help when the time comes. Thank you again for your recommendation and for travelling with us.

Classificada 5 em 5 estrelas

Great walking holiday and value for money

Great walking holiday. Superb organisation of transport and accommodation. Self guided walks were easy to follow and graded well to meet our ability. Real value for money- we'll definitely use Headwater again!

5 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for your lovely review and for taking the time to share your experience. We’re really pleased to hear that you enjoyed your walking holiday and found the organisation, accommodation and route notes so clear and well suited to your ability. It’s also great to know you felt it offered real value for money. We’d be delighted to welcome you back on another Headwater holiday in the future – thank you for choosing to travel with us.

Classificada 5 em 5 estrelas

Fantastic cycle holiday with all the stress removed

Another great cycling holiday with all the hassle taken care of. A beautiful part of Sicily with excellent bikes and generally fantastic hotels.

2 de maio de 2026
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Resposta da Headwater Holidays

Thank you so much for your lovely review. We’re delighted to hear you had another fantastic cycling holiday and that everything ran smoothly from start to finish. Sicily really is a beautiful destination, and it’s great to know you enjoyed the bikes and the hotels along the way.
We’re so pleased we could take care of the details and remove the stress so you could simply enjoy the ride. Thank you for travelling with Headwater again – we hope to welcome you on another holiday in the future.

Classificada 5 em 5 estrelas

Wonderful cycle holiday in Mallorca

Wonderful cycle holiday in Mallorca. Headwater quickly organised our trip as we were booking last minute. Friendly service. The cycles were good quality and well serviced. All transfers and luggage moved happened as expected and on time. We stayed in 4 excellent hotels - good service and good food in all of them.

21 de abril de 2026
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Resposta da Headwater Holidays

Thank you so much for taking the time to share your feedback. We’re really pleased to hear you had such a wonderful cycling holiday in Mallorca and that everything came together smoothly despite the last‑minute booking. It’s great to know you enjoyed the quality of the bikes, the reliable transfers and luggage service, and your time in the hotels along the way.
Thanks again for choosing Headwater, and we hope we’ll have the opportunity to plan another trip for you in the future.

Classificada 5 em 5 estrelas

Wonderful Sicily cycling holiday

Just returned from the Headwater secrets of Sicily cycling trip with four in our group. So glad we went in April as we had fantastic weather and the spring flowers and bird life everywhere along the routes made for such a beautiful and scenic trip. The electric bikes were very good and made the trip manageable for our abilities. Very impressed with the character of the majority of the hotels particularly the Hotel Carmine in Marsala. The roof terrace with small pool and bar on the top of the hotel Room of Andrea also a nice feature.
It’s worth booking a tour of the Pelligrino winery in Marsala as it is still family run and it is a good tasting tour. They offer an 11am English speaking one daily. We found local restaurants near to the hotels in the evenings where we had excellent Italian food and although lunch stops were a bit tricky to find we ate at a few places where the locals had lunch and speaking a bit of Italian here was very useful. The historical sites of Segesta and day out at Erice were fascinating and impressive. Very enjoyable week and made us want to see more of Sicily.

18 de abril de 2026
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Resposta da Headwater Holidays

Thank you so much for taking the time to share such a detailed review of your Secrets of Sicily cycling holiday. We’re delighted to hear how much you enjoyed travelling in April and that the spring scenery, birdlife and fantastic weather added to the experience.
It’s great to know the e-bikes helped make the routes comfortable and enjoyable for your group, and we’re especially pleased that the character of the hotels stood out.
Your recommendations for the local restaurant experiences, the Pellegrino winery tour and visits to Segesta and Erice perfectly capture what makes this trip so special – a real blend of cycling, history, food and local culture. We also love hearing that the holiday has inspired you to want to see more of Sicily.
Thank you again for travelling with Headwater. We look forward to welcoming you back on another trip in the near future.

Classificada 5 em 5 estrelas

A great walking trip to Malta and Gozo

Headwater offer a great choice of trips for walkers and cyclists. We love the Headwater navigation app enabling us to walk independently with confidence in places that are new to us. They have a helpful, attentive booking team and knowledgeable, supportive local agents. Complex travel and transfer arrangements worked like a dream enabling us to relax and enjoy our walking holiday. Highly recommended.

18 de abril de 2026
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Resposta da Headwater Holidays

Thank you for such a wonderful review and recommendation. We’re delighted to hear how much you enjoyed your walking trip in Malta and Gozo and that our range of trips continues to inspire your travels. It’s great to know the navigation app helped you walk independently and confidently, especially in places that were new to you. We’re also pleased that both our booking team and local agents provided the support you needed, and that the travel and transfer arrangements ran so smoothly, allowing you to relax and fully enjoy your holiday. Thank you again for travelling with Headwater.

Classificada 5 em 5 estrelas

It was really well planned

It was really well planned. All of the information was easy to follow once downloaded to my phone. Coonty Kerry is a beautiful place. All of the guest houses were lovely with really nice and welcoming hosts.

25 de abril de 2026
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Resposta da Headwater Holidays

Thank you for your lovely review. We’re delighted to hear that you found the trip so well planned and that the information was easy to follow once downloaded to your phone. County Kerry really is a beautiful part of the world, and it’s great to know the accommodation added to your experience, with welcoming hosts along the way. Thank you for travelling with us and for taking the time to share your feedback.

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