Hertz - Phoenix - Phoenix Sky Harbor International Airport (PHX) Opiniões 

Easy to reserve , pick up and drop off

I have not rented a car in many years, so this being my first rental in a long time, the experience was perfect. When I registered online, it automatically made me a gold member and did not realize that, so when I went to the counter to get my car in the airport, they told me I needed to go directly to the parking lot and go get my car there, look for my name on the board. When I went to the board to get my car, it said to go inside the office to speak to somebody, so I did, assuming that they wanted a credit card in my license, which they didn’t have. I went in, spoke to a young gentleman that was extremely nice, and he went through my paperwork and completed it very fast and said go to the president Circle and pick a car, and I didn’t understand, but went out there, found like 20 different SUV cars, and he said grab any car you want. I was kinda dumbfounded as this was not something I was used to, and went and picked out a Kia NIRO which served served my purpose. Car was clean, had some pep, and got me where I was going and back. Drop off was perfect. I just brought the car in, went in line, left the keys in the car, and went to my flight. Couldn’t have been any easier. Oh, and i need to add that on looking at Enterprise and National, there were no cars available at all! Hertz only had SUV type cars, but what do you expect with me looking the night before. National offered me a car but i would have to pickup in Mesa, and drop it off in Mesa…and take an Uber back and forth!

I been been a Jertz member for 20+ years. For the last few years car selection has been poor or cars. It available.
I had a lat min change to plans and a flight that went to a different airport. No Cars again. They found one a midnsoze and chatged $300 a day. I took it because i neede the car. The next day I took that car and turned in early at another airport and got a dofferent car from anothwr rental agency for 66% less money for the rest of the wek. I saved $1200 by NOT renting from Hertz

Super easy rental. Super easy pick up and drop off. Awesome
I liked seeing my name on the Electronic board. Felt like a celebrity.

Quick and friendly service

No cars available in lot and had to wait until long line. Gold member for ease of renting will reconsider next time.

Drove right into car return. Staff reminded me to leave the key in the car. Caught the skytrain and was on my way!

I don’t travel very often and rent cars even less. So the online process was a little confusing for me. I didn’t understand the options and the website seemed to assume I did. Now that I’ve done it, I’m sure the next time will be easier. I signed up for the gold membership which allowed me to skip going to the counter when picking up and returning. That was also somewhat confusing as to which cars I could choose from at the rental center. Once I figure it out everything went smoothly. So the overall experience was good but I would have appreciated clearer information up front on to how to navigate all the steps.

It was awful. I reserved a car, paid in full to get a better price. Called before my flight left to be sure they’d have a car ready. They told me they would, no problem. Showed up to get the car and they didn’t have one. Told me they give them first come first serve. I had a reservation and had already paid. It was 1:30am and I had my young son with me. Told me I had to wait until 3:30am before they’d have a car. I was furious. Ended up having to uber back and forth to the airport in the middle of the night because there was nothing else avaiable. Never using Hertz again!

Smooth transition from pickup to delivery. I had zero issues other than the vehicle I had had an outstanding recall that was not taken care of yet. The recall did not affect my family while on our vacation. I would rent from the again.

Took time to orient me to new car unfamiliar to me. Car was excellent.

Your President Club selection was marginal at best

The check in and out was efficient. Unfortunately because of traffic we returned about 1.5 hours late and got charged accordingly. The vehicle was on the expensive side but availability was limited so understandable. No issues to speak of with the vehicle.

Poor service

Very streamline process.

Quick and courteous service.

The checkout process with the car is a nightmare. I spent 45 minutes in line waiting to leave the parking lot because the staff lacked empathy and common sense to move problematic vehicles to the side and allow the majority through. I also pre-paid for my reservation - apparently the payment was short $1.22 for some reason. To pay that $1.22 I had to wait another 15 minutes. It was over 100 degrees and my 6 month old daughter was screaming in the backseat the entire time.

Pick up and drop off was easy. Staff assisting were helpful.