Heysilkyskin Opiniões 675

I just got mine and tried on my leg and tgen it stopped working on the second. What should i do?

I received a faulty product. I emailed to advise them and they asked for a video of myself using the product. I requested to see their warranty terms and conditions that outline the process when a product is faulty. I respectfully told them that this information is not available on their website, when purchasing the product or when receiving it in the mail. I also told them that I was concerned that this may not be in accordance with consumer law outlined by the ACCC. As soon as I pressed them they stopped responding at all. My efforts then moved from my particular product issue to one that is focused on understanding whether they are operating legally.

Secondly be aware that their 90 day guarantee requires that consumers MUST email Hey Silky Skin THE DAY they receive the product in the mail. Failing to do so means you will not be able to get a refund based on the product not achieving satisfying results. I don't see how an arbitrary request for an email, especially given mail is easily tracked these days, should have any bearing over honoring a guarantee based on the efficacy of a product. Getting your money back should not depend on an email communication it should depend on whether you purchase their product and whether it works for you or not.

This stinks of a company that is advertising a product with a guarantee risk free type message while creating barriers to limit consumer rights. As such I have reported them to the ACCC.

Further other websites paint a different picture of the efficacy of the product - see Sitejabber reviews.

I bought this hair silky laser and it's still not working 😕 2nd time it's came broken...whn i asked for refund they not replied 😑 me back...not really happy with this service and please think twice before buy .

To your reply ..
You need to stop falsifying the facts.. you asked to wait for 48 hours i had . After 2 days your company’s member replied that we will send you the product… no tracking no confirmation… i emailed you guys again been waiting for 3 days no confirmation
Stop fooling the customers .. you holding the money sending faulty product and blaming your customer instead …
Where is the proof that you sending it again…
Will never buy it from you
You first entice the customers with your ads and when we buy the product , the delays from your side holds us back like anything.. I think now i will report you to commerce commission…

My machine worked for the first time and now the pink light won’t turn off and it won’t flash at all!

DO NOT PURCHASE!!!
Didn’t work from the first time, was told I was using it wrong, however it’s hard to use a device that keeps cutting out!!! Customer service is a joke, their 90 day money back guarantee is worthless.
Allie at the so called support centre is abrasive and of no help. DON’T FALL FOR THIS SCAM!!!
-5 stars if that was an option.

Scam! And if the company replies to this I won't respond it is all BS. I got my device. Worked well 2 weeks. 3rd week stopped flashing. They requested video..which is creepy but I sent it. Then they said I was doing it wrong after two different videos. Which obviously is not the case..I used it successfully two weeks leading up. They'd come up with reasons why it was wrong that was crap. Then I wrote reviews on the faceb9ok page they got deleted and I got blocked. When I mention this to customer service they reply the reviews are not deleted they just come from cooperative customers and what they were asking is not hard. DO NOT PLACE AN ORDER WOTH THIS COMPANY. I don't care if someone else's device worked without issue..they never had to try to get a replacement. If they had, they'd have the same issue. I should be able to return something that is brike or I just don't like.

If there was an option to give it any less stars, I would have! I never received my device and until today, I’ve been chasing Heysilkyskin for a refund. The customer service is the crappiest with promises of replies but no actual replies. It is a scam…they take your money then disappear. Very disrespectful and disappointing and I’ve made it a point to keep escalating until I get my refund. Stealing money from customers and not sending them a product is unacceptable and fraudulent and criminal!
Edit: now they’re denying that I placed an order through them! This is unbelievable!

My device stopped flashing any laser in my 3rd week of use. It turns on by doesnt give any flashes when putting it on my skin !! All the time i spent will go wasted now !!

I placed my order (ORDER #1016) on January 8th and haven't received anything yet, two and a half months now; not even an answer to the e-mail i sent you on February 4th asking about the delay. Wondering if this whole thing is a scam. Please proceed to my refund immediately!!!

Absolutely pointless! Cheap! Worthless!
Typical "Chinese" product - cheap and nasty!
Firstly they aren't in Australia. There is no contact number - only an email address that is only answered by 1 person? Scammers!
Used product once and it burnt out! Cheap and nasty!
Don't buy this product!
Cheap Chinese Rubbish!!

This product did not work for me. Has many emails to and from Allie (sound like everyone has) she made me sound like an idiot and wouldn’t honour the 90 day money back guarantee. I had to report to ACCC. Product doesn’t work don’t buy and they wont give your money back. Frustrating experience.

I don’t usually write reviews but i accidentally purchased the handset, i have emailed them multiple times about it no response do you know how to cancel an order anyone?

What a waste of money, bought it from Facebook and they show 5 star reviews and when I tried to put my comments they blocked me. Don’t buy this rubbish product.
Doesn’t work at all. #don’tbuyheysilkyskin

I have purchased my laser hair remover in September. As it did not work I requested a refund. The customer service representative Allie Linke kept on messaging me to keep on trying. After weeks of emailing her she stopped responding. I lodged a complained with Fair Trade Australia and they were also not able to get through to them. As I still haven’t receive my refund I have lodged a tribunal request.

This company is a scam and does false advertising by using 90 day money back guarantee but not letting people use it!

Update: Allie has reached out and they have replaced with a brand new set of machine.

There might of been a miscommunication but it’s resolved now.
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I bought this in August 2021 and the machine started to turn off as soon as I turn on and now won’t even turn on. It’s only been 4 months!

I emailed customer service to request for resolution and sent a few follow up emails and NO RESPONSE. I messaged their page on Instagram and the first response was “we did not receive an email from your email address”. After I sent screen shot of my emails they simply responded “ you will get a response if you emailed”. When i tried to follow up again on instagram a week later they simply ignored me. it’s been over 4 weeks with no response.

Received this device today and it's not turning on. Have emailed them but no response. I tried the troubleshooting steps I could do by myself firstly it took month for the device to receive and finally when I received it , if not turning on and customer service sucks they are not replying to any of emails at all.

I used this product for months with absolutely no difference.
Waste of time and money.

I came here to give my review of this product and then I noticed something not right. Why have most of the people who have given hey silky skin 5 stars in the last couple of weeks also only done one other review and it’s all of the same product (the toastie). Dodgy plus!

The device didn’t work for me at all and I was unable to get a refund even though they have a money back guarantee (because I didn’t sign up for the guarantee before using the product) very misleading and I’m disappointed as this was complete waste of money save yourself the money and just go to a skin clinic to get proper laser hair removal done.