Avoid this company at all costs,I had the machine and after a few goes it just stopped working,I sent an email and a mo th later still no response.i bought the exact same machine on SHEIN and I tell n... Ver mais
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Leia as opiniões dos outros
IT NEVER ARRIVED/NUNCA LLEGO I bought a laser hair removal machine and it never arrived, I have sent many messages and NOTHING they don't care because I already paid. Compre una maquina depiladora... Ver mais
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Terrible and I mean terrible customer service. In fact when I try to email them at the email address provides on website it bounces back. I never received the item and had to dispute the charge. Inter... Ver mais
SCAM. The product does not work after using consistently for 11 weeks, on hair/skin that is supposed to be "ideal" for laser hair removal (dark hair, light skin). After contacting them 72 days after... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Less hair from day 1, with a 100% money-back guarantee. Our Handset uses clinically tested technology which allows you to quickly remove unwanted body hair like never before. All from the comfort of your home, in a fraction of the time and cost of in-c...
Informações de contacto
Austrália
- www.heysilkyskin.com
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675 opiniões
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The product simply does not work and…
The product simply does not work and the refund policy is made so they will never give the money back. I could not find one single customer here or on Facebook that actually received a refund even though it is advertised everywhere.
It is also very interesting how they get the good reviews and on the Facebook page all negative comments are deleted. It's nauseating.
I think that the only thing that can be done is a law suit.
28 de dezembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Diana, thank you kindly for reaching out to express your concerns. Please be assured, we certainly stand behind our policies, with all available to view on our website at anytime in full, inclusive of prior to purchase. Please note, these requirements are in place, so that we may adequately and fairly provide the same consistent customer service to all customers.
I hope this helps to clarify. Please do not hesitate to reach out with any further questions at anytime.
Respectfully,
Sarah - HeySilkySkin Team Member
I’m not sure it works
I was using the device for 6 weeks and saw no difference at all.
I figured it was due to my hair type (although I’ve been told my hair is ideal for hair removal) as all reviews on their website were so high.
However, I did leave a similar review directly with HeySilkySkin and it’s no where to be found which might be why they rate so highly.
I’m still not sure whether I believe it works or not, but I don’t think I’d recommend the product. Laser hair had immediate effects so I’ve stopped using the device.
6 de dezembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Sarah, thank you for your feedback. For complete results, initially required is typically once a week for 12 consecutive weeks. An additional 4-6 treatments may be required as everyone is different, some customers may require more treatments to achieve desired results. Please do not hesitate to reach out to our support team at Support@HeySilkySkin.com for further assistance here.
Sarah - HeySilkySkin Team Member
Doesn't work.
I have been using this product for 10 weeks and there is no visible difference at all. They DO NOT offer refunds.
6 de dezembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Mikayla! Thank you for taking the time to discuss your concerns with us. Please be assured, we certainly stand behind our product and offer refunds when required. Please ensure to check our website policies for clarity accordingly.
In this instance, we recommend to please proceed with an additional 4-6 treatments as everyone is different, some customers may require more treatments to achieve desired results. Please do not hesitate to reach out to our support team at Support@HeySilkySkin.com for further assistance here.
Sarah - HeySilkySkin Team Member
It took over a month to get it and zero…
It took over a month to get it and zero result after using it for over 4 months following the instructions. Worst experience ever! And this is my first time to write negative review, but I feel I have to.
26 de novembro de 2021
Opinião espontânea
I never signed up for your sms spam
I never signed up for your sms spam, and you are texting me constantly, it says reply stop to opt out, but there is no phone number to reply to, there is ZERO way for me to unsubscribe, I have emailed you, messaged you on facebook, I cannot find ANY contact numbers online to message "Stop" to, Please just remove all my details from your contacts, I dont want anything to do with your company.
24 de novembro de 2021
Opinião espontânea
Overall ok
The device had some issues to begin with (flashing only after many clicks) but now after a year of infrequent use, it has stopped flashing at all.
The cardboard box it came in has lasted better than the device.
It did reduce hair growth a little bit.
6 de novembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey MK, thank you kindly for taking the time to reach out! We’re sorry to hear of your disappointment, our team is certainly here for further assist you with your concerns when needed. Please contact us at Support@HeySilkySkin.com so that we may troubleshoot with you and work towards an equitable resolution.
Sarah - HeySilkySkin Team Member
Product never arrived and customer…
Product never arrived and customer service never followed up despite my repeated emails. Scam.
EDIT: lol emailed customer service with the email I actually placed an order with and no response, surprise surprise! Still have the gall to say I may have placed an order with an “alternative company” 🤡
2 de novembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Kgym, thank you kindly for reaching out. It seems as though you may have placed an order with an alternate company. We are unable to locate an order with this name. Our customer care team will always go above and beyond to assist, as we are a legitimate, reputable company. Your most welcome to get in touch with us at Support@HeySilkySkin.com so that we may further assist here.
Sarah - HeySilkySkin Team Member
Don’t waste your money!!
Don’t waste your money. I used it consistently every bloody week for nearly 4 months & it doesn’t work!!! My hair still grew back exactly like it did before I started using it. What a waste of time, effort & money! And I couldn’t return it because of their ridiculous returns policy - which to be eligible to return this product for a refund you need to apply upon receiving it! So, I definitely do not recommend this product!!
30 de outubro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey ‘RMF’ thank you for reaching out. We are having difficulty locating your order with the limited letters provided. You are most welcome to reach out to our Support Team - Support@HeySilkySkin.com so that we may further assist you with your concerns.
Sarah - HeySilkySkin Team Member
Very disappointed
I bought the ipl set on oct 1.. i opened the package just today (oct 26) and the thing would not even turn on. I have emailed them multiple times on their site where it says contact us. I also commented on the official instagram page. They keep deleting my comment and nobody responds to me. I am really disappointed.
27 de outubro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Safal, thank you kindly for reaching out. Can you please ensure to provide us with a correct email address so that we may keep an open line of communication with our team to work towards an equitable resolution? We understand two alternate email address’ have been used, both of which are experiencing delivery issue notifications from our end.
Please reach out to our team with this detail and your order number to Support@HeySilkySkin.com
Looking forward to hearing from you.
Sarah - HeySilkySkin Team Member
It never worked for me
It never worked for me. My leg hair is very thick and course. It quit working after 4 months. Very disappointed.
25 de outubro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Kelly! Thank you kindly for reaching out! Please note - Our Handsets have a 12 month warranty. For further assistance, please get in touch with our team so that we may troubleshoot with you if required.
Support@HeySilkySkin.com
Looking forward to a resolution!
Sarah - HeySilkySkin Team Member
If I could give a 0 I would.
If I could give a 0 I would.
WORST PRODUCT AND CUSTOMER SERVICE
This product does not work like shown in the videos. I contacted customer service numerous time before getting a response and when they finally responded they advised that to be eligible for the money back guarantee you have to apply for it on the day you receive your product. Who buys something with the intention of returning it? also they advertise 90 day money back guarantee everywhere but do not mention that you have to apply for it straight away.
They also tell you to keep using it for a few more weeks even though I've told them it doesn't work, I'm sure that's there way of making it go over 90 days.
GO TO THE SALON AND GET IT DONE ATLEAST THEN YOU KNOW YOU ARW GETTING WHAT YOU PAID FOR.
12 de outubro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Mirvat! Thank you kindly for reaching out to express your concerns. Please be assured, all policies are transparent, available to view in full on our website at anytime, inclusive of prior to purchase.
These requirements are in place, so that we may adequately and fairly provide the same consistent customer service to all customers purchasing and wishing to trial the Handset risk free.
We recommend continuing to use your Handset for the full 12 weeks initially required for best results.
We hope this helps!
Sarah - HeySilkySkin Team Member
No customer service
Ordered the product and paid for. Got another request for a further $9.95 for "door to door delivery" with DHL. That rang warning bells for me then. Emailed the company twice requesting refund to my PayPal account. Customer service "Allie" replied saying that I will be contacted in 48 hours......still waiting.
Haven't responded to subsequent emails. Extremely poor and unprofessional people. They don't deserve any star rating.
9 de outubro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Cecily! Thank you kindly for reaching out to express your concerns! As discussed at length, the standard free shipping of which was selected at checkout, required a post office box address to proceed. As a post office box was not provided, a partial shipping fee was requested for this service upgrade as an alternative option. Please be assured, it is very straight forward.
We understand your order has now been cancelled and refunded per your request.
Sarah - HeySilkySkin Team Member
Waited 6 weeks for my order
Waited 6 weeks for my order, still nothing and no reply. I've asked so politely for a refund and yet nothing. If I could give a 0 start for customer service I would.
28 de setembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Alexandra! Thank you for your feedback. We are sorry to hear you feel this way. We understand our customer care team is working with you to address your concerns. We apologise for the service received on behalf of Australia post. We understand longer than expected transit timeframes and delays are not ideal.
Sarah - HeySilkySkin Team Member
I had booked an order for your product…
I had booked an order for your product i.e. hair removal device on 17th August, 2021 and paid Rs 352.84 vide transaction ID 13831787605. Order no. communicated to me was 1330. Order was to be supplied within 15 days. It has been more than a month now. Still I have not received the product. I am from India and the order was to be supplied at 10B, Radha Bhawan, Shastri Nagar, Jammu -180004
My mobile No. is 8146997733.
20 de setembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Parveen! Thank you for reaching out. Unfortunately, we wish to advise this is not an order number for our company. We hope you have your query resolved with the appropriate company soon.
Sarah - HeySilkySkin Team Member
NO such thing as 90 Day Guarantee
PLEASE READ I’ve been talking with the customer Care Manager Allie and as the other trusted negative reviews say, it’s impossible to return this product. They give you 90 days to return from the date of purchase however you already lose 14-21 days from the shipping time. You’re not allowed to initiate the return earlier - and you have to self track this vaguely explained 90 day return which you will not qualify. I have reached out regarding a return twice, both have been rejected saying “please refer to our guidelines”. I’m of Asian descent and the hairs are thick/dark, using any more than 4 strength gives me rashes and ingrown hairs from the intensity and less than 2 as they told me will get me nowhere. My hair growth rate is no different than it was before (hair growth every 2-3 days). Waxing tends to slower the growth better. Until I get my return, this review will stay negative and I will update the rating with my honest feedback when HEYSILKYSKIN reaches out to offer an appropriate refund on the product which I will ship at my own cost.
16 de setembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Kimorah!
Thank you kindly for reaching out to express your concerns. Please be assured, we certainly stand behind our 90 day Money back guarantee. As a 90 day Money back guarantee, the claim must be actioned within this 90 day timeframe.
Please note, these requirements are in place, so that we may adequately and fairly provide the same consistent customer service to all customer’s wishing to purchase and trial the Handset.
We hope this helps to clarify. Should you have any further query surrounding this, you are most welcome to reach out to our team Support@HeySilkySkin.com
Sarah - HeySilkySkin Team Member
Don't buy from this seller,I purchased…
Don't buy from this seller,I purchased IPL laser from them It was advertised on Facebook for $99 using FLASH40 Code bought it but realised that they charged me $169.95 instead, email them to cancel all my orders as they charged me wrong and was told they were using US currency,how could you claimed to be Australian company and charged US currency to your Australian customer never heard of it.They refused to cancel my orders total $199.95 including $30 glasses,stop deceiving people and rob their hard earned money.
1 de setembro de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Mitch! Thank you kindly for reaching out to express your concerns.
As an online business, with majority of our sales offshore, our prices are shown in advertisements in the most commonly used - USD currency. Please note, upon enquiring via our website, the customer is redirected to their appropriate country website, in this instance you were redirected to the Australian website. On the Australian website the correct currency AUD is available to view throughout the purchase process right up to checkout. This means the correct currency for you is transparently available to view at anytime prior to committing to purchase. We understand you have expressed a change of mind with your purchase to our customer care team, and whilst your order is currently in transit unable to be intercepted and cancelled at this time, you are most welcome to discuss your return options with our team so that we may further assist you. Please reach out to hey@heysilkyskin.com or support@heysilkyskin.com so that we may do so.
Respectfully,
Sarah - HeySilkySkin Team Member
The good news is that it's not a scam
I can relay that this is not a scam, more poor communication and service. I placed an order for my laser with Hey Silky Skin on 1 August. After I paid for it, the screen showed an order confirmation which said that an order confirmation would be emailed to me. Luckily I took a screenshot because I never received an order confirmation. Then I thought "ok, maybe it's a scam but let me wait 5 days to see if I get delivery". I didn't get delivery and then started wondering if I should contact Paypal for a refund. Last week I received a notification from the courier that my order would be on its way soon so I held off contacting Paypal. My order arrived today (20 August) so very relieved about that. Between 1 Aug and arrival today of 20 Aug, I never heard anything from the company, no emails confirming my order etc but am pleased to report this is not a scam. I haven't used the laser yet and will update my review once I do. I'm in Australia
20 de agosto de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Mari-Lena! Thank you for your valid feedback. We are certainly a reputable legitimate company. Following the ongoing restriction announcements across Australia pertaining to the pandemic, with several states experiencing lockdowns, we have been a little held up with processing at times. We apologise for any inconvenience and are working through how best to support our customers at this turbulent time (free shipping offered etc).
I have checked our system and wish to reassure you that confirmation emails were sent, we are sorry to hear that you did not seamlessly receive as such. We recommend checking your others folder in emails.
Please do not hesitate to reach out to our customer care team at anytime, our team is here for you!
Sarah - HeySilkySkin Team Member
Impossible to return!!!!
Impossible to return! I purchased this and received it in mid July. Realizing that this won't work for me, ( I have a lot of tattoos on my legs and you can't go over them ). I decided to return it. You have to email the company to return it and they give you the run around.
Finally, yesterday after multiple messages over several weeks I was informed that the box had to be sealed to get a refund. Everything inside the box is in sealed unopened packaging. That doesn't matter to them.
8 de agosto de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Heather! Thank you kindly for your feedback. We’re sorry to hear you feel this way! Please note, as our Handset is such that can be used all over the body, inclusive of private areas it is absolutely imperative for all outer packaging to remain in place for requests pertaining to a standard return. This is due to sanitary reasons and quality control.
Should further clarification be required at anytime, please do not hesitate to contact Support@HeySilkySkin.com
Respectfully,
Sarah - HeySilkySkin Team Member
No where to be found!! No money back!
Ordered one on May 10 2021 still haven't received it. It was being shipped to Mexico they said it would be 2 or 3 weeks. It was been almost 3 months. I can't even get a refund. Every time I've asked about I get the same answer "it's on its way!" It has been in Mexico City since May 14th..... Would not recommend to anyone!!!
7 de agosto de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey Marina! Thank you kindly for taking the time to contact us. I have looked into our system to follow up with your concerns above.
There looks to be only one enquiry for this order and one subsequent response from our team. This solo enquiry and response dates back to early June. If you are yet to receive your parcel and have additional queries in relation to this, please respond back via that original email thread with our customer care team so that we may continue to further assist you accordingly.
Alternatively you are most welcome to escalate your queries directly to Support@HeySilkySkin.com
Look forward to hearing from you soon so that we may action a resolution if needed.
Sarah - HeySilkySkin Team Member
Didn’t receive order
Didn’t receive order. Did not respond to any emails or messages. Scammers
6 de agosto de 2021
Opinião espontânea
Resposta da Heysilkyskin
Hey AVP, thank you kindly for reaching out.
We have contacted you to request your order number so that we can look into your concerns and further assist accordingly. Unfortunately, we are yet to hear back.
May you please contact us via Support@HeySilkySkin.com with your order number? It looks as though you may have ordered with an alternate company?
Looking forward to hearing from you soon!
Sarah - HeySilkySkin Team Member
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