Hidden Hearing - Norwich Opiniões 

176
TrustScore: 4.5 em 5

4,7

7 Westlegate, NR1 3LT NORWICH, Norfolk, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A highly efficient, prompt and most professional service carried out in a very relaxed manner and clearly explained at every point. I am most grateful. Thank you.

Classificada 5 em 5 estrelas

Following a family holiday I had muffled hearing in my left ear. I popped in to Hidden Hearing hoping to get an appointment within a few days but they got me seen within an hour. The lady on recep... Ver mais

Classificada 5 em 5 estrelas

Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... Ver mais

Classificada 5 em 5 estrelas

Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a cam... Ver mais


Informações sobre a empresa

  1. Audiologista
  2. Reparação de aparelhos auditivos
  3. Loja de aparelhos auditivos

Escrito pela empresa

Hidden Hearing is a leading private hearing healthcare provider with over 50 years of experience and 80 branches throughout the UK.


Informações de contacto

  • 7 Westlegate, NR1 3LT, NORWICH, Norfolk, Reino Unido

  • 01603 878270

4,7

Excelente

TrustScore: 4.5 em 5

176 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(176)

3988 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Thank you

A highly efficient, prompt and most professional service carried out in a very relaxed manner and clearly explained at every point. I am most grateful. Thank you.

29 de junho de 2026
Classificada 5 em 5 estrelas

Exceptional Service … 10/10

Following a family holiday I had muffled hearing in my left ear. I popped in to Hidden Hearing hoping to get an appointment within a few days but they got me seen within an hour. The lady on reception was very friendly and was super helpful.

The appointment itself was exceptional. Diane was extremely friendly, taking the time to get to know me and my circumstances. She then sorted the issue with exceptional care, explaining the process as she went through it. She carried out a hearing check as well which was great customer care. I cannot recommend this business enough, especially Diane.

A huge thank you for the care and attention you take. An exceptionally positive customer experience. 10/10.

22 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Personal opinion

Did not think it correct for receptionist to be chewing/eating whilst talking to me.

Ran late for the 1500 appointment and had to ask at 1505 how long would it be till I was seen. Seven minutes beyond the appt. time.

12 de maio de 2026
logótipo da Hidden Hearing - Norwich

Resposta da Hidden Hearing - Norwich

Good afternoon,
Thank you for your 3-star review and for taking the time to share your feedback.
We are sorry to hear of your recent experience, and we appreciate you bringing this to our attention.
This is certainly not the level of service that we aim to provide for our patients.
We have passed your comments to our area management team to investigate. However, if you would like to discuss further, please contact our Customer Services team who would be happy to help.
Kind regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk

Classificada 5 em 5 estrelas

Great experience

Great experience, I attended for ear wax extraction after 5 weeks of muffled sound and conflicting advise, thanks Diane, highly recommended

1 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Top level of service

What a great level of service. The lady who dealt with my ears today was absolutely brilliant. I couldn't praise
her enough. Definitely my go to place in the future.

27 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great visit

Great visit, explained everything clearly at the start of my appointment. The clinician was clearly knowledgeable and passionate about the service. Thank you

24 de abril de 2026
Classificada 5 em 5 estrelas

Excellent care and service from professionals…

Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he fitted a larger dome onto the one hearing aid of the ear where my cartilage had moved. He also adjusted both aids to reduce background noise. 100% excellent care. Thank you.

8 de abril de 2026
Classificada 1 em 5 estrelas

The gentleman arrived checked my ears…

The gentleman arrived checked my ears and said my right ear was completely blocked with wax but I could still hear okay from it and said he couldn’t do the test and walked out

17 de março de 2026
logótipo da Hidden Hearing - Norwich

Resposta da Hidden Hearing - Norwich

Hello

Thank you for taking the time to leave your review and we're sorry that it has resulted in 1 star

Unfortunately, if there is an occlusion in the ear caused by wax, we would have to refer for wax removal before testing. Testing with a blockage would lead to an inaccurate test result.

However, based on the feedback you have provided, we would like the opportunity to investigate your experience further if you would be happy for us to.

Please contact our Customer Services team on the details provided below and we'd be happy to look into this further for you.

Kind regards,

Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Classificada 5 em 5 estrelas

Professional

Professional, friendly presentation and at all times, clear, understandable explanation of all processes. Thank you for making my introduction to hearing aids pleasurable.

18 de fevereiro de 2026
Classificada 5 em 5 estrelas

Professional

The appointment was on time and the person I saw was professional & informative.
I was happy with my test.

3 de fevereiro de 2026
Classificada 5 em 5 estrelas

Hidden Hearing, not eyes or teeth, just HEARING!

Been going th HH for a number of years. They are very professional, Jerry in Norwich knows his stuff happy give advice without pushing the latest products. Products not cheap but you get what you pay for not forgetting their regular 'health checks' are included with the products.

29 de janeiro de 2026

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