hillier jewellers Opiniões 

46
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing family who have always helped me and my family source jewellery and give us the best price they can. I always recommend Hilliers to everyone as they can find whatever you want online and give... Ver mais

Classificada 5 em 5 estrelas

Wonderful family jewellers excellent product knowledge. Carries a great selection of products from Diamond rings to designer sunglasses. Would recommend 100% very pleased with the service I have recei... Ver mais

Classificada 5 em 5 estrelas

Adam was extremely professional and helped us create a custom wedding ring and sourced us a watch aswell for our wedding day. Service and delivery were excellent and competitively priced. I would... Ver mais

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Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

46 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

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4,6

Todas as opiniões

(46)

15 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service from start to finish

Excellent service from start to finish! A family run business with the customer in mind! I have purchased a fair few watches from Adam and the team over the years and one thing that always sticks in my mind in the after care! Nothing is too much hassle and you generally don’t get this allot from other places.

I would highly recommend Hillier Jewellers!

26 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing family-run business

Amazing family who have always helped me and my family source jewellery and give us the best price they can. I always recommend Hilliers to everyone as they can find whatever you want online and give you a far better price. Please support this family-run business they are lovely.

20 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

The staff always deliver a knowledgeable and personal experience which is why I have used Hillier Jewellers many times!

I recommend them to friends without hesitation, regularly.

3 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful family jewellers excellent…

Wonderful family jewellers excellent product knowledge. Carries a great selection of products from Diamond rings to designer sunglasses. Would recommend 100% very pleased with the service I have received over the last 20 years. Recently started looking into specialist sunglasses spoke to Adam on Monday came back with answers delivery and price same day exceptional service.

6 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Adam was extremely professional and…

Adam was extremely professional and helped us create a custom wedding ring and sourced us a watch aswell for our wedding day. Service and delivery were excellent and competitively priced.

I would recommend to anyone.

16 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointment regarding cancelled order / False fraud flag

I am writing to express my strong dissatisfaction with the cancellation of my recent order.
Your automated system flagged my transaction as fraud, which is entirely false. I had already explicitly approved and authorized this payment directly via my bank. Labeling legitimate customers as "fraudulent" simply due to a flawed automated algorithm is unacceptable customer service.
Since you claim this automated decision cannot be manually overridden. I will take my business to a company that knows how to treat genuine customers.
Your automated email literally stated my order "failed fraud screening checks." If a transaction is fully verified and authorized by the cardholder's bank, blocking it with zero option for manual verification is not "safeguarding"—it is a broken system. You lost a genuine customer because you rely on flawed algorithms instead of actual customer service.

14 de julho de 2026
Opinião espontânea
logótipo da hillier jewellers

Resposta da hillier jewellers

Thank you for taking the time to leave a review.

We’re sorry that you were disappointed by the cancellation of your order.

We would like to clarify that you were never labelled as fraudulent. Our fraud screening system is multi-layered and takes into account a number of factors relating to an order. This robust system is in place not only to protect our business, but also to help protect people from increasingly common online fraud.

Whilst we appreciate how frustrating this may be, we believe we have a duty as a respected online retailer to maintain strong fraud prevention measures. Sadly, online fraud continues to affect far too many people, and when our system identifies a transaction as presenting a high risk of potential fraud, we feel it is appropriate to take the necessary action.

We also believe that customers rightly expect retailers to take online security seriously and to have appropriate measures in place to help protect people from fraudulent activity. A good level of customer service is not only about processing orders, but also about taking reasonable steps to help safeguard people’s payment details, personal information and online security when shopping with us.

This is not something we have to do very often, nor is it a decision we take lightly. However, we would always rather act on a transaction identified as high risk than ignore those warnings and potentially expose people to fraudulent activity.

Classificada 5 em 5 estrelas

My partner was looking for a wedding…

My partner was looking for a wedding ring and had been to multiple other retail/independent jewellers before coming to Adam at Hillier’s. He struggled to find any two toned ring close to what he was looking for without having to spend multiple thousands and several places not even giving us a quote back.

Adam took the time to sit us down and understand exactly what it is we were looking for using several different rings to understand the characterists. He provided some honest advice it never felt like he was pushing for a higher sale. He was very knowledgeable about the different metals, prices and what it is you actually pay for when it comes to having a ring made. As someone who likes to understand exactly what he is buying it was a big tick in the box for him.

Off the back of the sale, he has now took two other family rings in for repair as we know it’s in safe hands with Adam and the team. You honestly can’t find better prices and service around coming from someone who tried atleast 5 other retail/independent jewellers.

Hillier’s will be our go to jewellers in the future and I can’t thank them enough. The ring was made just for him and it came back exactly as he imagined

12 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional service

I went to Hilliers in February after finding out they offer ‘permanent jewellery’. I had my late mam’s bracelet turned into 2 permanent bracelets and the results are fantastic.
Extremely approachable yet professional, the staff went through my options and were able to fulfil exactly what I wanted.
Upon return this summer staff went the extra mile in adjusting one of the bracelets, due to weight loss. Could not be happier with the service I received and would happily recommend them to anyone! Thanks, Hilliers!

17 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Watch purchase

Late review as watch was a xmas present.I came across Hilliers website whilst looking for specific watch for the missus. I checked out the trust pilot reviews as I had never heard or came across hilliers before. The reviews looked good so purchased the watch at a good price. The item arrived at stated delivery date/ time frame. I would recommend Hilliers and I would definitely order from them again. Very happy with the watch,thanks.

27 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

great service , great price

first time i have purchased from this family run
jewellers , there prices are keen and i ordered
a lovely watch and next morning it arrived
special delivery , i phoned them with a question
about winding the watch and they were happy to help.
would defiantly be going back again ...............

5 de dezembro de 2023
Opinião espontânea

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