Your staff were very helpful and polite. They kindly showed me how to open my box without once getting frustrated. My order came in quickly. Also the people at your customer service office again were... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
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Leia as opiniões dos outros
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected! (Royal Mail could have been quicker, but did deliver after a weekend)
A empresa respondeu
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... Ver mais
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Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Bluewater
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, Reino Unido
4,8
Excelente
306 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Couldn’t find order
Couldn’t find order. Second time Spent 100 pounds and expected to pay 75p for a bag!
22 de maio de 2024
Resposta da hmv (UK) - Bluewater
Hi
Thank you for taking the time to leave us a review. We appreciate your feedback and will do our best to earn those last stars from you next time
Should you require further assistance with your order please do get in touch.
Really helpful and friendly staff…
Really helpful and friendly staff helped me find what I was looking for 5 stars easy
13 de maio de 2024
Resposta da hmv (UK) - Bluewater
Hello Joe
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Simple collection and no waiting
28 de abril de 2024
Resposta da hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellentae.
11 de abril de 2024
Resposta da hmv (UK) - Bluewater
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very quick & easy to collect from…
Very quick & easy to collect from store. Item was well packed
11 de abril de 2024
Resposta da hmv (UK) - Bluewater
Hi Muhammed
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Arrived quickly with 50% off
Arrived quickly with 50% off. Always friendly staff in the Bluewater store.
11 de abril de 2024
Resposta da hmv (UK) - Bluewater
Hi Tea
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Bluewater
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unable to review
Order was acknowledged, money taken, confirmation order was out for delivery. Then advised order was cancelled, due to fact DVD order didn't work, unable to advise when it would be available again.
On the plus side money was refunded very quickly.
1 de abril de 2024
Resposta da hmv (UK) - Bluewater
Dear SC,
Thank you for your review.
We are sorry to hear that the item allocated to your order was found to be faulty and we had unfortunately been unable to dispatch this to you. As payment had already been captured and the parcel well within our dispatch process, we had no choice but to cancel your order and provide a refund. We are pleased to hear that this refund has since been acknowledged by yourself.
Sincere apologies that we were unable to meet your needs on this occasion and for any disappointment that this may cause. Do feel free to place a new order at your convenience once new stocks have arrived.
Thanks
CD Bluewater/ Bexleyheath
I ordered a CD Rod Stewart with Jools Holland from HMV Bromley but I wanted it delivered HMV Bexleyheath. I was informed at all times by email when it arrived for collection.
27 de março de 2024
Resposta da hmv (UK) - Bluewater
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Heard the news of Steve Harley's…
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the first time I saw them perform way back in the 70s - the original line up...
25 de março de 2024
Resposta da hmv (UK) - Bluewater
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Has a great selection of metal and also…
Has a great selection of metal and also 80's which I have started to collect will be in buying more
20 de março de 2024
Resposta da hmv (UK) - Bluewater
Hi Anthoney
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Bluewater
Hi Don
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Even though item wasn’t in stock in…
Even though item wasn’t in stock in store it was simple and quick to order item in.
16 de março de 2024
Resposta da hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Bluewater
Hi J Dowd,
Thanks so much for leaving us a 5 star review - we’re over the moon to hear that you had an excellent experience.
Thank you for shopping with hmv and we hope you will order again soon :-)
Easy to navigate web
Easy to navigate web - site, lots of choice & decent value for money but quite a long period before order was ready for collection. Friendly staff though once collected.
7 de março de 2024
Resposta da hmv (UK) - Bluewater
Hi Grant
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I’m one of the biggest Star Wars fan
I bought the last leis organa/skywalker lightsaber and they were very kind and let me test the hilt out so it’s comfortable for me to hold and now I take it everywhere my dad bought it for me
22 de fevereiro de 2024
Opinião espontânea
Resposta da hmv (UK) - Bluewater
Hi Consumer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I am disabled the staff at Blue water…
I am disabled the staff at Blue water were helpful to me and my kids thumbs up to all that day xx
13 de fevereiro de 2024
Resposta da hmv (UK) - Bluewater
Hello Raph
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lack of understanding and no return/replacement for defects
I bought three gifts/collectibles of kirby for my siblings. When opened after, one of them had a defect in its mouth. I went back and showed them and they said I can't return or replace it for another. I was given no warning of this beforehand, and the receipt was still fresh in my hand. Apparently it is classified as a "mystery gift" when the gift itself is clear on the box? Overall, this was handled poorly with unreasonable explanation. At least my sibling is okay with this gift no matter its defect.
13 de fevereiro de 2024
Opinião espontânea
Resposta da hmv (UK) - Bluewater
Hello Omar
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great service as always
8 de fevereiro de 2024
Resposta da hmv (UK) - Bluewater
Hi Mr
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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