Ordered a record to pick up in store. Record was damaged. Ordered a new one online. Also arrived damaged. Store ordered again. The exact same damaged record was sent again. Staff in branch apologetic... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
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Leia as opiniões dos outros
I found the staff very kind and helpful, it made ordering a DVD much easier for me. I will be using this service again
A empresa respondeu
I had a great customer service experience today when I went shopping for bluerays in Churchill Square and i was served by a member of the staff called Frank. He was very assertive, very approachable... Ver mais
A empresa respondeu
Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Brighton
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Reino Unido
4,8
Excelente
330 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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friendly staff
friendly staff. Good service. Sent DVD on promptly, keeping me informed of any delays
17 de março de 2026
Resposta da hmv (UK) - Brighton
Hello Lucy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good service although the Post office…
Good service although the Post office took a little long to deliver, 4 days, that was not HMV fault
17 de março de 2026
Resposta da hmv (UK) - Brighton
Hi keiron,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
The quick delivery of the dvd
The quick delivery of the dvd, I had been waiting for. Absolutely loved the film in the cinema and excited when received.
12 de março de 2026
Resposta da hmv (UK) - Brighton
Hello Rita
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Brighton
Hello Erika,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Visit the Brighton store staff friendly…
Visit the Brighton store staff friendly and plenty of choices
20 de maio de 2025
Resposta da hmv (UK) - Brighton
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Very helpful staff.
Explain things easily. Show you where to find things. Look happy and eager to help.
I enjoy shopping here.
20 de fevereiro de 2026
Resposta da hmv (UK) - Brighton
Hi Amanda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a vinyl record for my…
I ordered a vinyl record for my daughters birthday online to pick up in store. All very efficient and staff were very friendly and polite cannot fault the service.
19 de janeiro de 2026
Resposta da hmv (UK) - Brighton
Hi Elizabeth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
French touch musique
I love hmv bc they had escapades and that’s a huge W also I bought the hyperdrama vinyl for no reason (don’t have a vinyl player) but 🙏hyperdrama ok bye (pls restock discovery by dapu)
9 de janeiro de 2026
Resposta da hmv (UK) - Brighton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpfulness and Politeness
Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system works and that emails would be sent to me of which l received three in all. I thanked him for his good service etc. Last Friday 16th of January l was able to go and collect the item from your Brighton Shop.
Though the shop is well laid out, I do find it hard to find my type of music at times Hymn Music is one and also English Folk Music and music from the past, which is more to my liking and also for this 66 year old person.
13 de janeiro de 2026
Resposta da hmv (UK) - Brighton
Hi Trevor,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful nothing much too much…
Very helpful nothing much too much trouble.delivered very quickly.cant ask for more
17 de janeiro de 2026
Resposta da hmv (UK) - Brighton
Hello Neil
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Staff were lovely
Staff were lovely - being as helpful as possible and honest about products.
19 de janeiro de 2026
Resposta da hmv (UK) - Brighton
Hello Sian,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good price and service
Good price. Delivered to store on time. Easy pick up. Well packed - no damage.
8 de janeiro de 2026
Resposta da hmv (UK) - Brighton
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good at helping you find the CD…
Very good at helping you find the CD that you want or DVD you need but very slow at getting them delivered before Christmas if they're christmas gifts very slow any other time of year perfect
10 de janeiro de 2026
Resposta da hmv (UK) - Brighton
Hi Wendy
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Resposta da hmv (UK) - Brighton
Hi Annie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Melo to Help
Melo had helped me with good advice on some reasonable priced record players as my one has packed up.
3 de janeiro de 2026
Opinião espontânea
Resposta da hmv (UK) - Brighton
Hi Daryl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was pleased with the update on the…
Was pleased with the update on the delivery of my item , it was very much appreciated.
29 de dezembro de 2025
Resposta da hmv (UK) - Brighton
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great 👍 and ten more cariter
25 de dezembro de 2025
Resposta da hmv (UK) - Brighton
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Brighton
Hi sheona
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item arrived on time,lots of…
Item arrived on time,lots of notifications were given
23 de dezembro de 2025
Resposta da hmv (UK) - Brighton
Hello Joan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff very helpful and item on arrived…
Staff very helpful and item on arrived on date if was told it would be,
15 de dezembro de 2025
Resposta da hmv (UK) - Brighton
Hello Cathy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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