I love this shop. It’s my favourite shop in Ocean Terminal, Leith. I buy books, DVDs and recently purchased the new Rolling Stones album, ‘Foreign Tongues.’ Whenever I go in the staff are helpful and... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB
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Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
A empresa respondeu
Helpful staff. Prompt attention. Item ordered in store. Clear communication via email. Item in store for collection within good timeframe. Thank you
A empresa respondeu
A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Edinburgh Ocean Terminal
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, Reino Unido
4,6
Excelente
148 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Unfriendly Staff & no phone number…
Unfriendly Staff & no phone number connected to the shop worked.
6 de abril de 2025
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hello Elaine
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Your staff were pleasant and helpful
Your staff were pleasant and helpful, and the order I placed was available in good time. On collection, they were again very helpful. There were no difficulties at all.
5 de abril de 2025
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Edinburgh Ocean Terminal store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ok shop. Nice staff.
17 de março de 2025
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hello SYLVESTER
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great service.
15 de março de 2025
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre-ordered
Pre-ordered, my money was paid when the Bluray became available and I picked up no with fuss.
6 de março de 2025
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly and efficient customer service
Friendly and efficient customer service
15 de janeiro de 2025
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff member was very helpfull cant…
Staff member was very helpfull cant fault HMV but was ordering a third replacement vinyl to replace two faulty copies and this one is faulty as well so will be returning it to the store as there must be a pressing fault with this vinyl
27 de janeiro de 2025
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The only gripe is I never received my…
The only gripe is I never received my receipt
10 de janeiro de 2025
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Diane
Thank you for taking the time to leave us a review. We are sorry to hear you did not receive your receipt, apologies for any disappointment caused. Please contact us at store.service@hmv.co.uk so we can assist you further.
Extremely helpful
Extremely helpful, knowledgeable, fun and managed to find what i was looking for
Thank you
13 de dezembro de 2024
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Michelle
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered two items
Ordered two items. Emailed to say DVD was ready for collection. When i collected it , it was the vinyl I ordered . I explained that my email said the DVD was ready for collection. I left and a week later still no email regarding my missing DVD. I called in and the DVD had been instore all week. Does not give me confidence to order online again.
14 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hello Jean
We do apologise about the delay in receiving your order. This isn't the level of service we endeavour to offer and will work to improve this in future.
Click and collect
Click and collect. I use it regularly since shops can't stock everything. Always actioned promptly. Advised of dispatch and delivery to the store.
Staff always excellent.
9 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Alex
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Gary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent customer service!
General chat about movies, great person made me feel welcome, great atmosphere!
3 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Jordan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi Aiden
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
your service was fast and took only a…
your service was fast and took only a weeks do thank you 😊 I will use your service again
12 de outubro de 2024
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi natalie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Edinburgh Ocean Terminal
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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