Helpful staff in control of all they do without being pushy. Never not knowing what you are referring to in order to locate if a DVD is available for you to order.
A empresa respondeu
Localização
Alterar localização84a Princes St, EH2 2ER Edinburgh, GB
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Leia as opiniões dos outros
There is very friendly man who helped me to order a DVD before we left Edinburgh. He managed to make this happen for me. And I truly appreciate his efforts and kindness.
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I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... Ver mais
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I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Edinburgh Princes Street
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
84a Princes St, EH2 2ER, Edinburgh, Reino Unido
4,7
Excelente
308 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
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Helpful staff member
The guy in the shop was really helpful and the item arrived really quickly
17 de janeiro de 2026
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Eleanor,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV blijft de beste winkel voor cd/…
HMV blijft de beste winkel voor cd/ dvd/ games e.d!
Mijn dvd kwam wat later dan gedacht(9 dagen later dan verwacht) aan in het filiaal. In goed overleg afspraak gemaakt dat iemand anders mijn bestelling kwam ophalen ( na twee weken). Dit was geen probleem.
14 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Ramon
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Easy to find what I wanted and helpful…
Easy to find what I wanted and helpful staff
14 de janeiro de 2026
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Allan,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Delayed order
Allowed to order, credit card debited and then more than 8 days before click and collect
10 de janeiro de 2026
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Ian,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Good web transaction
Good web transaction, with agreement to email me when item reached my local HMV store. No email arrived, phone calls not possible, had to visit the store 'on spec', to discover item had been there for two days.
22 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hello,
Thank you for your feedback.
We were sorry to hear that you had not received an update regarding your hmv.com order.
We can see that an email was sent on 22/12/25 to advise that the item was ready for collection and can only apologise should this have not been received. We are glad to hear this has now been collected and we do hope you enjoy your purchase.
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Louise,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Edinburgh Princes Street
Hi EH
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hi caroline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A Christmas present
A Christmas present. Arrived in the Edinburgh store in plenty of time. Exactly the title/format needed.
23 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I ordered and paid for a vinyl on 12…
I ordered and paid for a vinyl on 12 december at Princes Street, Edinburgh branch and told it would be a maximum of 3 working days. It was to be a Christmas present for my daughter . But here on 24th there is still no sign of it.
Not impressed and won't shop there again.
22 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hi R Constable,
Thanks for leaving us a review. Apologies for any confusion caused, according to our systems your order was available for collection from your chosen store from 10/12. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Joanna
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item arrived earlier than stated
Item arrived earlier than stated, service was quick, salesperson was helpful and efficient.
18 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Happy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
easy to navigate web site
easy to navigate web site, order delivered quickly to store , no problems collecting, very smooth
16 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Derek
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pleasant staff everything went to plan x
15 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Nicky
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The mystery box was shite
The mystery box was shite. Me and my friend bought one each and both got the same stuff.
Who the frick wants a PlayStation notebook 🤬🤬🤬
12 de dezembro de 2025
Opinião espontânea
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Logan,
We are sorry to hear about your disappointment with your recent purchase. We will be sure to take your feedback onboard to improve future service.
Store good, click and collect bad
Ordered a Blu ray for click and collect over two weeks ago and still haven't heard anything about it arriving
Would have been better going store to store hunting for it myself
4 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Ryan
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Arrived in timely fashion
Arrived in timely fashion. I was kept updated about the delivery.
9 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Edinburgh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order the record that wasn’t in…
Easy to order the record that wasn’t in store and fast delivery to store
3 de dezembro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hello frances
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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