Helpful staff in control of all they do without being pushy. Never not knowing what you are referring to in order to locate if a DVD is available for you to order.
A empresa respondeu
Localização
Alterar localização84a Princes St, EH2 2ER Edinburgh, GB
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Leia as opiniões dos outros
There is very friendly man who helped me to order a DVD before we left Edinburgh. He managed to make this happen for me. And I truly appreciate his efforts and kindness.
A empresa respondeu
I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... Ver mais
A empresa respondeu
I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Edinburgh Princes Street
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
84a Princes St, EH2 2ER, Edinburgh, Reino Unido
4,7
Excelente
308 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Superb fantastic crew
I find what I came for and girl on the till was super kind... Love HMV
10 de janeiro de 2025
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Konrad
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really good
I ordered one of their Barbie bags and it came very fast and it was very good quality
30 de dezembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Erin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Paul
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Graham
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Sorry pressed wrong button first time
Sorry pressed wrong button first time! Excellent service from Dave. Gave me everything I needed, the Oasis T Shirt and Oasis book. Will shop again, brilliant shop.
20 de dezembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Maureen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good experiences
Staff are knowledgeable about the types of film and music I enjoy and so are easy to talk to -I am also interested in their advice and recommendations.
19 de dezembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi SB
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great delivery experience
Communications prior to item being delivered to store and the fast & efficient service received in store from friendly staff
18 de dezembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Thanks for the 5 stars Stephen!
Amazing service and products
Very very great quality products and service! Will definitely order again! Click and collect is quick and simple and would recommend to anyone
15 de dezembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Balint
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hi deezy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
1st Class service
From initial purchase to in store pick up staff were friendly, knowledgeable and efficient.
8 de dezembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My cd album came through the post very…
My cd album came through the post very quickly .2 to 3 days .
7 de dezembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Brenda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent place!
Exceptional help in finding some unusual artists, Charlie (Edinburgh) was patient as I hunted some Cds for my partner,even knew some of the groups I had on my list!
25 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hi ROBERT
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Glad to see you back
Glad to see you back and doing what HMV was good at "Music" and more.
21 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Mr Oliver
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV above and beyond expectation
Customer service was extremely helpful and sympathetic with our problem and got our request sorted. Just had to turn up at the Edinburgh Princess Street store and given a replacement LP replacement in minutes.
Unfortunate problem with original LP but the response was A1. Certainly won’t have a problem using HMV again
16 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi David,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
First Class service, Edinburgh!
My shopping experience for my granddaughter and grandson was excellent. A young lady in an Edinburgh store took charge of my granddaughters K-pop wish list and sourced everything on the list. What wasn’t available she sourced and had it delivered to another store. Her knowledge of the K-pop groups was amazing, well done Charlotte, thank you for an excellent service.
All the staff were friendly and helpful too throughout the store. It’s so nice to shop with happy, smiling staff to assist.
24 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hello Wilma,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
100% perfect.
Speedy delivery, well packaged, great correspondence with retailer, beautiful Monster High bag, this is not my first purchase always been 100%, perfect, would 100% buy online with HMV again.
19 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Ms
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I made an error with my order and all…
I made an error with my order and all staff who helped me fix it were very helpful and all was resolved without any difficulty. Both Lucy who I spoke with online and the staff at the Princes Street branch in Edinburgh. Thank you all so much.
20 de novembro de 2024
Resposta da hmv (UK) - Edinburgh Princes Street
Hi there.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Edinburgh Princes Street
Hi Donald,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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