I always use HMV when I want music or DVDs, I am happy to order anything that is not in store, it arrived quickly and happy with my purchase.
A empresa respondeu
Localização
Alterar localizaçãoSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
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Leia as opiniões dos outros
I had missed out on a new album release in my local store, so the staff member I spoke to suggested I order it online with him & have it delivered to my home. The order was processed, sent & deliver... Ver mais
A empresa respondeu
Great service, knowledgeable customer service. The person who helped us was efficient and helpful. We ordered the DVD we were looking for and it turned up quickly. Hopefully all the packaging is recyc... Ver mais
A empresa respondeu
The manager at the Exeter office had explained that we had just missed out on the last Marley model deck by a couple of hours, but assured us we would be able to have one within a few days and he was... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Exeter
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, Reino Unido
4,7
Excelente
354 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
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Keep people in work on your local high street
Courteous and friendly service. Quick offer to order the DVD as not on the shelf. Arrived promptly.
10 de fevereiro de 2025
Resposta da hmv (UK) - Exeter
Hello Julia
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Resposta da hmv (UK) - Exeter
Hi Jess
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
27 de janeiro de 2025
Resposta da hmv (UK) - Exeter
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and efficient service.
Greeted by staff. Picking up a click & collect order. Quick and efficient service.
26 de janeiro de 2025
Resposta da hmv (UK) - Exeter
Hi Laura
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff
We wanted a certain item which was not available in store so a member of staff looked on line and found it. We ordered it and it arrived at our chosen destination. Great service
22 de janeiro de 2025
Resposta da hmv (UK) - Exeter
Hi sims
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Exeter store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great and helpful service in store and…
Great and helpful service in store and the item arrived really quickly considering it was only ordered a few days before Christmas.
30 de dezembro de 2024
Resposta da hmv (UK) - Exeter
Hi Caroline
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Exeter
Hello Tom
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Exeter
Hi Jacqui
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Just love HMV everything in home entertainment
Great bargains to be had, and lots of deals too, everything in home entertainment, can't fault the service,
12 de janeiro de 2025
Resposta da hmv (UK) - Exeter
Hi Neil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick efficient service.
12 de janeiro de 2025
Resposta da hmv (UK) - Exeter
Hi L.
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fantastic choice of vinyl records in…
Fantastic choice of vinyl records in store and on line, great customer service is store with friendly helpful staff.
However would like to see better organisation of displayed records as found it difficult to find specific record I was looking for.
8 de janeiro de 2025
Resposta da hmv (UK) - Exeter
Thanks for the 5 star review Kay!
Everything went like clockwork
Everything went like clockwork, item was ready for collection with no problems.
5 de janeiro de 2025
Resposta da hmv (UK) - Exeter
Hi Franklyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
cancelled my order after waiting ages…
cancelled my order after waiting ages was meant to be a christmas present they said it would be there in time it didn’t and then they cancelled my order
31 de dezembro de 2024
Resposta da hmv (UK) - Exeter
Hi nic
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. The item allocated to your order was found to be faulty and we have unfortunately been unable to dispatch this to you. As such, we have had to cancel this item from your order and you have been refunded. You should have received a notification of this, we are sorry if you have not received this.
Kind regards
Very Efficient Operation for Order, Delivery, Notification & Collection
Blu-ray disc ordered was quickly delivered to the HMV store selected for collection. The collection went very smoothly.
19 de dezembro de 2024
Resposta da hmv (UK) - Exeter
Hi ACH
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyls for my 18 year son for Christmas
On both my occasions on hmv this Christmas time for my 18 year old son I was very happy with how the staff helped me. A lady called ciara helped me buy a oaisis limited edition strawberries and cream on vinyl and sent it to be delivered too , i appreciated that and so happy i was able to buy it too, then there was a man called Simon who helped us in finding and getting us the 3x vinyls for £66 my son wanted too, longpigs, stone roses and Other (never heard of) he got them straight away very efficiently done.
Very happy with my experience
19 de dezembro de 2024
Resposta da hmv (UK) - Exeter
Hi Debbie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick and easy ordering
From the time of ordering through to picking up the item the system worked well. Staff at Exeter were very helpful which has always been my experience.
20 de dezembro de 2024
Resposta da hmv (UK) - Exeter
Hi V
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The online purchase was excellent
The online purchase was excellent, however previously we had gone into the Exeter store to try and buy in person. We were told that HMV no longer stocked or sold the Muppet Christmas Carol. It was only when I searched online to buy elsewhere that I discovered that HMV did stock it.
21 de dezembro de 2024
Resposta da hmv (UK) - Exeter
Hi Alan
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Ordered online and collected in store
Ordered online and collected in store. All very efficient service
18 de dezembro de 2024
Resposta da hmv (UK) - Exeter
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Exeter
Hello JO
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Order collection worked well…
I placed an order in Exeter and picked it up in Plymouth. Good comms and process worked well.
10 de dezembro de 2024
Resposta da hmv (UK) - Exeter
Hello Duncan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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