The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Ver mais
A empresa respondeu
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
A empresa respondeu
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Hanley
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Reino Unido
4,7
Excelente
203 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
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Great order from HMV,
My order arrived on time and in perfect condition. Thank you!
6 de julho de 2026
Resposta da hmv (UK) - Hanley
Hi Mr Mayer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Hanley
Hi Lincoln
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant service no complaints always…
Brilliant service no complaints always arrived on time thanks HMV
26 de junho de 2026
Resposta da hmv (UK) - Hanley
Hi Paul,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The guy who served us was ace
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice guy to deal with. Good chatting about music etc. really pleasant experience. Thanks Will.
Delivery guy was also very pleasant and nice.
4 de junho de 2026
Resposta da hmv (UK) - Hanley
Hi Andysgal83
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Hanley
Hi Anil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
GO LISTEN TO PADDINGTON THE MUSICAL!
The vinyl and CD are in excellent condition, arrived in store promptly and the ease of collection made the whole purchase easier.
27 de maio de 2026
Resposta da hmv (UK) - Hanley
Hi AJ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care as it always in
Great customer care as it always in . Friendly staff great knowledge of films music .
21 de maio de 2026
Resposta da hmv (UK) - Hanley
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Hanley
Hi AL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Hanley
Hello Jay
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
very pleased with my item the staff…
very pleased with my item the staff are very friendly and helpful
10 de maio de 2026
Resposta da hmv (UK) - Hanley
Hi Donna,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was well informed of my delivery at…
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
6 de maio de 2026
Resposta da hmv (UK) - Hanley
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good store, friendly and helpful staff
Good store, plenty of stock with friendly and helpful staff
6 de maio de 2026
Resposta da hmv (UK) - Hanley
Hello Jake,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Customer service was helpful with the…
Customer service was helpful with the album I was looking for.
23 de abril de 2026
Resposta da hmv (UK) - Hanley
Hi Lachlan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff
Really helpful staff, the item I went to purchase was out of stock, but I went ahead and bought the CD. HMV kept me weekly informed about my purchase and had it delivered by royal mail to my home address when it came available. Big Thank you to the staff at our Hanley store 👏
21 de abril de 2026
Resposta da hmv (UK) - Hanley
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Have been purchasing K-pop for my…
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant this goes along way with my purchases The staff at Hanley HMV always go above and beyond with there customer service , I will always recommend HMV Hanley to my friends and family, and a Big Thankyou to the staff there for there help and knowledge which goes along way.
20 de abril de 2026
Resposta da hmv (UK) - Hanley
Hi Amanda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery of lp ordered on line…
Prompt delivery of lp ordered on line to the Hanley branch. Always friendly and helpful staff.
5 de abril de 2026
Resposta da hmv (UK) - Hanley
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Was kept informed of my order until it…
Was kept informed of my order until it left the depot. Well done HMV.
4 de abril de 2026
Resposta da hmv (UK) - Hanley
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My cd was delivered to hmv and I was…
My cd was delivered to hmv and I was informed it was ready for collection,
And the staff were really helpful
27 de março de 2026
Resposta da hmv (UK) - Hanley
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good in the hood
Good price
Quite niche records!
Easy to collect in store.
Good comms
👍
13 de março de 2026
Resposta da hmv (UK) - Hanley
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and the staff…
Great customer service and the staff are very helpful and friendly 10/10 experience
28 de fevereiro de 2026
Resposta da hmv (UK) - Hanley
Hi Matthew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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