My stranger things box set arrived with a dent in the side which may seem petty to some but to a collector and for the price I paid it's pretty upsetting, the packaging was abysmal. Don't think I'll b... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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Leia as opiniões dos outros
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Ver mais
A empresa respondeu
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Ver mais
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Hanley
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Reino Unido
4,7
Excelente
206 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wanted to support the high street but…
Wanted to support the high street but click and collect took far too long with no useful comms
1 de setembro de 2025
Opinião espontânea
Resposta da hmv (UK) - Hanley
Hi Bill
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Resposta da hmv (UK) - Hanley
Hi Will
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I bought a cd I wanted
I bought a cd I wanted . I went in. I asked for my cd and I was given it so I took it home.
22 de julho de 2025
Resposta da hmv (UK) - Hanley
Hi JULIE
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Hanley
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Hanley
Hi Madison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Hanley
Hi Micky,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was collected recently. Apologies for the delay to this.
Customer service was outstanding
Customer service was outstanding, nothing was too much trouble, the young lady l dealt with today was both charming & efficient...
10 de junho de 2025
Resposta da hmv (UK) - Hanley
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The members of staff that helped me…
The members of staff that helped me collect my order were very helpful and knowledgeable about another order I am waiting for.
6 de junho de 2025
Resposta da hmv (UK) - Hanley
Hi Lorraine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was easy to find what I was looking…
It was easy to find what I was looking for and they all came in good time but even though I order 3 CDS at the same time for some reason they cane separately instead of all together that is the only think that was a bit annoying other then that it was great
21 de maio de 2025
Resposta da hmv (UK) - Hanley
Hi Jessnchris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered on time
30 de abril de 2025
Resposta da hmv (UK) - Hanley
Hi Dave
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV website easy to use and find the…
HMV website easy to use and find the required product. Free click & collect to local store. Arrived within a few days. Straightforward pick up from the store.
22 de abril de 2025
Resposta da hmv (UK) - Hanley
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Hanley
Hello Mr
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
.......that's Hedley not Hedy🤣
It's an excellent film (always has been) so I was so glad I saw the deal Hmv got it for me very quickly and an excellent service all round
21 de abril de 2025
Resposta da hmv (UK) - Hanley
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful and polite staff. Made you feel involved in the whole process.
Very helpful and polite staff. Made
21 de abril de 2025
Resposta da hmv (UK) - Hanley
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Store not website
I gave up trying to order an album of HMV website so I went in to my local store in Hanley,the staff there were really helpful and sorted everything out for me.
I will be buying my vinyl from there in future.
4 de abril de 2025
Resposta da hmv (UK) - Hanley
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Cd OK 👍
I was very pleased with the cd I ordered, it wasn't readily available generally, so I was pleased when I found out they had it to order. The staff are also very friendly in hanley hmv.
19 de março de 2025
Resposta da hmv (UK) - Hanley
Hi Rob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
They sent me a email when my item arrived at store
The staff at the store are very friendly and helpful
11 de março de 2025
Resposta da hmv (UK) - Hanley
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Hanley
Hi SHIRLEY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Best Service. service after ordering a DVD…
Excellent service after ordering a DVD series. It came exactly when they said it would. Very pleasant staff. Always a pleasure to visit the Hanley store.
6 de março de 2025
Resposta da hmv (UK) - Hanley
Hi marie
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Positive shopping experience…
Served at the shop counter without having to wait; well-mannered member of staff.
I will return to the store for further purchases-well stocked store.
I also received prompt and informative emails about the click and collect items I had ordered. I will be ordering from HMV again.
28 de fevereiro de 2025
Resposta da hmv (UK) - Hanley
Hi Linda
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hanley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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