My stranger things box set arrived with a dent in the side which may seem petty to some but to a collector and for the price I paid it's pretty upsetting, the packaging was abysmal. Don't think I'll b... Ver mais
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Localização
Alterar localizaçãoUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... Ver mais
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The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... Ver mais
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Hanley
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, Reino Unido
4,7
Excelente
207 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
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Resposta da hmv (UK) - Hanley
Hi Kirsty
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It is easy to order from hmv
6 de setembro de 2023
Resposta da hmv (UK) - Hanley
Hi Mr Latty
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Patronising and unfriendly staff at…
Patronising and unfriendly staff at local store most of this year so far.
Website is fine
2 de setembro de 2023
Resposta da hmv (UK) - Hanley
Hi Ian
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
The staff in Hanley
The staff in Hanley, Stoke-on-Trent store were very helpful ,as I brought the wrong CD but they search for me and ordered it, fast delivery to store too
24 de agosto de 2023
Resposta da hmv (UK) - Hanley
Hello Denise
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the staff you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Service instore to find the cd I wanted…
Service instore to find the cd I wanted was fantastic, cd order placed by the colleague was ready for collection in less than a week
Collection process - served by Matt was efficient & friendly. I won't rate the service from start to finish at 100%, I'll rate it at 500%
Well done & keep it up
17 de agosto de 2023
Resposta da hmv (UK) - Hanley
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was pretty good how fast it was to…
It was pretty good how fast it was to arrive, and then for me to collect at my convenience.
15 de agosto de 2023
Resposta da hmv (UK) - Hanley
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Hanley
Hi Mr D'Veedee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service no damage to original…
Great service no damage to original packaging and quick collection in store!
4 de julho de 2023
Resposta da hmv (UK) - Hanley
Hi Robert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Hanley
Hi Joe
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Delivery was quick and item arrived in…
Delivery was quick and item arrived in good condition
20 de junho de 2023
Resposta da hmv (UK) - Hanley
Hi Layton
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful and friendly staff
Helpful and friendly staff. Easy collection. Fantastic product.
7 de junho de 2023
Resposta da hmv (UK) - Hanley
Hello fuchsia
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I don't receive a email or a text too…
I don't receive a email or a text too say my order as arrived at store
6 de junho de 2023
Resposta da hmv (UK) - Hanley
Hi Anthony
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Excellent customer service and very…
Excellent customer service and very helpful staff. My order arrived really quick. Recommended
20 de maio de 2023
Resposta da hmv (UK) - Hanley
Hi Sharon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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