The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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Leia as opiniões dos outros
The record was pre ordered and it was shipped and delivered on the correct day and I was notified by the store that the order was ready for collection. Very satisfied with the purchase
A empresa respondeu
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... Ver mais
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Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up. On the day, again the staff were friendly and professional. A posi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Kingston
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, Reino Unido
4,6
Excelente
141 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lost trust in the companies
Who ever it was that screwed up the Depeche Mode CDs with Michael Jackson. I went to two separate stores and brought three CDs - the third opened by the staff.
My family and friends have seen them too - now I don't think I can trust buying a CD, blue ray, or DVD without thinking someone has swapped them. The only redeeming feature was the staff in each other the stores where friendly and explained what happened. But how can I trust now, it is a lot of money for me to waste. Good luck.
24 de junho de 2025
Resposta da hmv (UK) - Kingston
Hi C
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Friendly staff willing to help you
Friendly staff willing to help you. I was so happy to order an item through the company itself . Thanks
15 de junho de 2025
Resposta da hmv (UK) - Kingston
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pleasant helpful staff
30 de maio de 2025
Resposta da hmv (UK) - Kingston
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent help from Adrian
Excellent help from Adrian! Last week he found a YungBlud cd for me, which I purchased, and helped me to order a Craig
Revell- Horwood cd, released last Winter. I collected this today. Adrian also did some online searching for a USA band that I'm interested in. I lived in Kingston for 18 years from 2006 when HMV was in the basement close to McDonald's! So glad you're back,now on the 1st floor. YAY 😃 Happy 80yr old.
23 de maio de 2025
Resposta da hmv (UK) - Kingston
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
Very helpful, intelligent and polite staff who helped me get the T-shirt I was after!!!!
6 de maio de 2025
Resposta da hmv (UK) - Kingston
Hi Sean
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Collected a cd
Collected a cd - in and out in about 2 minutes, just needed to give my name (no id required)
30 de abril de 2025
Resposta da hmv (UK) - Kingston
Hi SP
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Kingston
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
very helpful in looking up and ordering…
very helpful in looking up and ordering an item that was not in the store.
22 de abril de 2025
Resposta da hmv (UK) - Kingston
Hi Geoffrey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff was very nice and helpful
28 de março de 2025
Resposta da hmv (UK) - Kingston
Hi Becky
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Kingston
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV is back!
Great service, staff very friendly and helpful with my click and collect orders.
It’s fantastic to have HMV Kingston open again.
29 de março de 2025
Resposta da hmv (UK) - Kingston
Hi Dave
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered my CD from you online
I ordered my CD from you online, because I couldn't find it at the other Kingston record shop, and they were doubtful they could order it in. I collected the order at Kingston after a couple of days.
14 de março de 2025
Resposta da hmv (UK) - Kingston
Hi Jon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Just knowing that HMV is still going, is a good thing
Just knowing that HMV is still going, after all these years, is a good thing!
Would like to see you back in Wimbledon again.
Yes online is ok, but it's a different experience going to the store.
Thank You!
17 de março de 2025
Resposta da hmv (UK) - Kingston
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful and friendly staff
Helpful and friendly staff
A good selection of titles in cd and vinyl sections.
12 de março de 2025
Resposta da hmv (UK) - Kingston
Hi Tim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Old album uncovered..
I was looking for an album released 2017, so went to Kingston HMV store to check still available. Very helpful staff checked, ordered and arrange delivery ...great service.
24 de fevereiro de 2025
Resposta da hmv (UK) - Kingston
Hi NA
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very knowledgeable young man with a…
Very knowledgeable young man with a great interest in films.
Very glad to see your new Kingston upon Thanes store and your new Oxford street store .
6 de março de 2025
Resposta da hmv (UK) - Kingston
Hi H
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Prompt service and helpful staff made…
Prompt service and helpful staff made it a good customer experience.
10 de fevereiro de 2025
Resposta da hmv (UK) - Kingston
Hello mostev
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fast efficient service great customer…
Fast efficient service great customer care
1 de fevereiro de 2025
Resposta da hmv (UK) - Kingston
Hi Sara
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD order
I was after a hard to find DVD. They had it, it was cheap and delivered, to the store, quickly.
28 de janeiro de 2025
Resposta da hmv (UK) - Kingston
Hi Henk
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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