Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
A empresa respondeu
Localização
Alterar localizaçãoUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... Ver mais
A empresa respondeu
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... Ver mais
A empresa respondeu
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Leeds
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, Reino Unido
4,7
Excelente
400 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The staff are very helpful and friendly…
The staff are very helpful and friendly throughout my visit to the store they got my order for me without any problems they asked for id before I was able to collect my purchase after the staff member saw my id I was able to take the item they said have a good day we exchanged the same I have had no concerns about ordering in future
14 de março de 2026
Resposta da hmv (UK) - Leeds
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast efficient service
Fast efficient service. Blue ray arrived in perfect condition.
2 de março de 2026
Resposta da hmv (UK) - Leeds
Hi Richard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent care both dvds arrived when…
Excellent care both dvds arrived when stated great to be able to order items then have them delivered in stead of going in store to collect as most people who order can not get in store to collect
27 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and helpful with ordering my item. Staff are very professional
Staff are very friendly, helpful and professional
28 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hello Miss Boyle,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Speedy and efficient click and collect…
Speedy and efficient click and collect service. Also, great product
21 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy customer
Service was good from ordering the item to me collecting it.
Was kept up to date with progress
19 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hello Debbie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Got what I wanted
Got what I wanted. Happy with price. Nice to use a physical shop.. much better than online
16 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hi Gareth
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Please don't ask people to show their…
Please don't ask people to show their bus pass as evidence of identity, unless they are very obviously 75yrs + . I do understand that anyone over 50 can look ancient to someone in their twenties, but please err on the side of caution.
6 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hello Hillary
Thanks for taking the time to leave us a 4 star review! We appreciate your comments and will pass these on to the store in question. We hope to earn that last star from you soon.
Great customer service
Great customer service, the staff I spoke to were all friendly and very knowledgeable.
11 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The shop assistant
The shop assistant, had a good in depth knowledge of what i was wanting and was very polite.
7 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hi Anthony,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are all lovely in the Leeds…
The staff are all lovely in the Leeds HMV shop.
12 de janeiro de 2026
Resposta da hmv (UK) - Leeds
Hi Liz
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Brilliant Staff
Great staff amazing attitudes to all customers and of coarse fantastic range of music
4 de fevereiro de 2026
Resposta da hmv (UK) - Leeds
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Had a wonderful experience ordering…
Had a wonderful experience ordering with HMV and my products arrived quickly
20 de janeiro de 2026
Resposta da hmv (UK) - Leeds
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The customer service in the Leeds…
The customer service in the Leeds branch is absolutely brilliant. Always helpful and also super informative and friendly. 10/10 as usual,
21 de janeiro de 2026
Resposta da hmv (UK) - Leeds
Hi Matt,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Joe Meek Discs
The compact disc box set of Joe Meek's Tea Chest previously unreleased material arrived O.K at HMV Leeds store and was very enjoyable.
BTW We have been after the Tea Chest tapes since earlier 2000, and I hope that more get transferred to C.D box sets.
13 de janeiro de 2026
Resposta da hmv (UK) - Leeds
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a LP for a Christmas present
Ordered a LP for a Christmas present. Although it was out of stock I was kept informed of progress with the ability to cancel. Arrived in store in early Jan. Thank you
20 de janeiro de 2026
Resposta da hmv (UK) - Leeds
Hi Brenda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Leeds
Hello Pamela
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vinyl
I had to return a vinyl as I had bought the wrong one for my daughter for Christmas. Staff member was so helpful & helped me find the correct vinyl for my daughter that she wanted.
Staff our always helpful
12 de janeiro de 2026
Resposta da hmv (UK) - Leeds
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I Am Very Happy With My Orders From…
I Am Very Happy With My Orders From HMV, It's Good To Be Able To Walk Into The Store and Come Away With My Goods In My Hand and When Ordering They Are Extremely Efficient, Thankyou For Your Excellent Service.
16 de janeiro de 2026
Resposta da hmv (UK) - Leeds
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Immediate friendly service
Immediate service; help finding the dvd I was looking for, order completed on the spot and delivery to the store plus email on arrival. Who could ask for more? Well done guys and thank 😊 you Leeds branch.
16 de janeiro de 2026
Resposta da hmv (UK) - Leeds
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.