I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... Ver mais
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Localização
Alterar localizaçãoUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... Ver mais
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... Ver mais
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I received an email confirming my Dvd had been dispatched and the next day I received another email informing me my order was ready for collection. The guy who served me was pleasant and placed my ord... Ver mais
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Informações sobre a empresa
Sobre hmv (UK) - Newcastle
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, Reino Unido
4,8
Excelente
625 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service with the…
Excellent customer service with the personal touch
30 de julho de 2025
Resposta da hmv (UK) - Newcastle
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre order
The assistant was very helpful and I was dealt with quickly and efficiently
29 de julho de 2025
Resposta da hmv (UK) - Newcastle
Hi Jan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Newcastle
Hello Tracy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Newcastle
Hi tobi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Everything was very efficient and no…
Everything was very efficient and no bother.
14 de julho de 2025
Resposta da hmv (UK) - Newcastle
Hi Eileen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Newcastle
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering was quick and simple in store
Ordering was quick and simple in store, and the DVD arrived promptly.
7 de julho de 2025
Resposta da hmv (UK) - Newcastle
Hi Deborah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Newcastle
Hi Mrs O'Donnell,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were polite helpful and…
Staff were polite helpful and knowledgeable about stock.
21 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hello Roy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The customer service was very very…Good 100%
The customer service was very very Good. I was actually impressed.
I was also so glad I had visited your store. I was impressed when leaving.
29 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hi Louis
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV a Highstreet must .
I was delighted that HMV is there and trading wel by the look of it . The level of assistance I received when ordering some unlikely CD'S was terrific .
Thank you.
27 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Newcastle
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always good and knowledgeable service…
Always good and knowledgeable service from the staff in your store in Newcastle.
29 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
Very helpful, friendly staff. Excellent stock and variety available.
21 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ask a young person!
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patronised or ancient. Delivered to store promptly, free of charge, efficient text notification and simple pick up process. Could not have been easier! Thank you HMV Newcastle.
22 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Newcastle
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The branch didn't have it in stock, so I had to order it.
Over the weeks leading up to when I ordered it in store, I was checking the bluray section, and was unable to see it. That spurred me on to see if it was available to order, which it was. I have still to watch it.
15 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hi Ms Bewick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
OK, but room for improvement.
The click and collect process at HMV is cumbersome and irksome compared to Amazon or eBay.
At HMV I have to provide photo ID, which I don't have to at Amazon or eBay.
At HMV every time I collect something I have to laboriously punch in my email address on a computer screen, so a receipt can be sent to me, even though you must already have my email address because that is how you notify me that an item is ready for collection.
Also, once posted it seems to take a long time for an item to arrive at the store for collection.
Apart from that everything was fine.
11 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hi Greg
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
A good and smooth order experience…
A good and smooth order experience right up to the last moment when the sales assistant could not find my reserved parcel because of a labelling issue. However, that was dealt with quickly, and I am enjoying my new Switch 2.
10 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hi John
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
RITCHIE DID AN AMAZING JOB HELPING ME…
RITCHIE DID AN AMAZING JOB HELPING ME HE WAS VERY PROFESSIONAL AND POLITE
5 de junho de 2025
Resposta da hmv (UK) - Newcastle
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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