I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... Ver mais
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Localização
Alterar localizaçãoUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... Ver mais
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... Ver mais
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Ordered online and package was delivered by Royal Mail Tracked 48. Arrived many days late and badly damaged, but HMV Newcastle replaced the items in-store for us no problem. Great service from the New... Ver mais
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Informações sobre a empresa
Sobre hmv (UK) - Newcastle
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, Reino Unido
4,8
Excelente
625 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Keep me updated on order and delivery.
Keep me updated on order and delivery.
Very good service
3 de dezembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Rosemarie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon 🙂
Michelle
Customer Service Team
hmv.com
Resposta da hmv (UK) - Newcastle
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Newcastle
Hi Helen,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple order process and collected from…
Simple order process and collected from my local branch. Staff in Newcastle were very helpful and accommodating.
22 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Dean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Music CD’s
Availability of products and competitive pricing are tremendous.
The customer service and delivery times are outstanding.
Thank you
24 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Jennifer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple process to order and collect
Simple process to order recordings. Helpful and friendly staff at collection.
22 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi MALCOLM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good customer service from Ritch
Really good customer service from Ritch
Good communication afterwards regarding delivery
22 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hello IRENE
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Newcastle store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Wanted a present for our granddaughter…
Wanted a present for our granddaughter and did not have size in store asked at counter extremely helpful staff who checked if size was in stock they had to order it in brilliant service kept us upto date via email collected it 2 days later just what we wanted great service all round
18 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hello Liz
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were helpful
The staff were helpful. The shop in Newcastle is great. Better than the new metrocenter one. My daughter and I love browsing.
17 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi J
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Always excellent customer service
Always excellent customer service. Experts in music
13 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Victoria
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My purchase was delivered to the store
My purchase was delivered to the store. Pick up so easy and very friendly and helpful member of staff at the till
12 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Violet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a cd in the Newcastle store
I ordered a cd in the Newcastle store. I received an email saying the order was being processed and not long afterwards I had another email to collect the cd from the store.
Everything was quickly and efficiently dealt with.
12 de novembro de 2025
Troy
Troy, your assistant was so helpful, he found and ordered what I was looking for, excellent service
12 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon.
We are so happy to hear that Troy made your experience a great one!
Thank you for shopping with hmv and we hope to see you again soon
Great all round experience as always
8 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Eddy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My order was handled very swiftly
My order was handled very swiftly and efficiently
7 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hello Peter
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I've shopped in hmv since I was a kid…
I've shopped in hmv since I was a kid in the early 80s love it so much thankyou x
6 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Buy local wherever possible
I always try to support local businesses whenever possible
3 de novembro de 2025
Resposta da hmv (UK) - Newcastle
Hi Trevor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Newcastle
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Newcastle
Hi Sheree
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely
Lovely, friendly and cute service. A place with a special kind of atmosphere.
29 de outubro de 2025
Resposta da hmv (UK) - Newcastle
Hello Sarka
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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