Amazing customer service, was taken around the store trying to find a vinyl but it wasn’t anywhere and so I ordered it in store! Even though my dispatch was delayed they kept me informed and updated w... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 39, Queensgate Shopping Centre, PE1 1NH Peterborough, GB
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Leia as opiniões dos outros
I ordered and paid for a DVD on line and collected it at my new local HMV shop in Queensgate Peterborough - easy transaction - prompt and polite service from the chap at the counter. Great to have... Ver mais
A empresa respondeu
Want to give a massive shout out to the Peterborough Store, I was served by Adam and purchased 2 items i.e Blu-Rays that were scanning at the wrong price/price hadnt been updated from the websit... Ver mais
A empresa respondeu
The assistants in the shop were really helpful, when I was asking about a certain video, the emails I received and the collection of my purchase. Excellent
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Peterborough
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 39, Queensgate Shopping Centre, PE1 1NH, Peterborough, Reino Unido
4,5
Excelente
45 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
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Went to collect orders for me and my…
Went to collect orders for me and my poorly husband, they wouldn’t give me my husbands because I didn’t have id only the order number on phone, but did give me mine even though I didn’t have id, my husband had to struggle to get into store to collect item. Not happy and last time I order from you
13 de agosto de 2026
Resposta da hmv (UK) - Peterborough
Hi Cindy
Thanks for leaving us a review. We're sorry to hear that you were unhappy with your store experience - please be advised that we do require ID verification when picking up collection orders from store for security reasons, but if you require any further assistance, please contact us at support.hmv.com.
Had to walk to shop I am disabled…
Had to walk to shop I am disabled counter assistant didn’t accept my id from my wife
13 de agosto de 2026
Resposta da hmv (UK) - Peterborough
Hi Ray,
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Consistently Excellent Service
I visit HMV frequently and I have had a pleasant experience all around tbh. Consistently excellent service.
4 de agosto de 2026
Resposta da hmv (UK) - Peterborough
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordeing things from HMV
Ordeing things from HMV, you get friendly staff, and they know what they are doing.
10 de julho de 2026
Resposta da hmv (UK) - Peterborough
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered off HMV in store got delivered…
Ordered off HMV in store got delivered something to store would use them again
5 de janeiro de 2026
Resposta da hmv (UK) - Peterborough
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Peterborough
Hi KN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Everything looked great and the people…
Everything looked great and the people where amazing. Even when I asked so.many questions they where very cheerful.
9 de junho de 2026
Resposta da hmv (UK) - Peterborough
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Peterborough
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The assistants in the shop were really…
The assistants in the shop were really helpful, when I was asking about a certain video, the emails I received and the collection of my purchase. Excellent
3 de junho de 2026
Resposta da hmv (UK) - Peterborough
Hi bertie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website easy to use.
Website easy to use.
Item delivered to shop quickly for collection
Staff in shop friendly and efficient
26 de maio de 2026
Resposta da hmv (UK) - Peterborough
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery of the purchase
Quick delivery of the purchase, helpful and friendly staff when collected it, be shopping again!
23 de maio de 2026
Resposta da hmv (UK) - Peterborough
Hi Peteris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sales man was excellent
20 de abril de 2026
Resposta da hmv (UK) - Peterborough
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Peterborough
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely to see HMV back in Peterborough…
Lovely to see HMV back in Peterborough and able to order what I needed - no problems at all
28 de fevereiro de 2026
Resposta da hmv (UK) - Peterborough
Hi rosemary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person who I dealt with was very…
The person who I dealt with was very helpful
4 de abril de 2026
Resposta da hmv (UK) - Peterborough
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and helpful staff
2 de abril de 2026
Resposta da hmv (UK) - Peterborough
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Peterborough
Hi Samantha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Massive Shoutout To The Peterborough Store!!
Want to give a massive shout out to the Peterborough Store, I was served by Adam and purchased 2 items i.e Blu-Rays that were scanning at the wrong price/price hadnt been updated from the website to reflect instore, after some back and forth with the manager (sadly cant make out the managers name written on the card provided with the receipt ) went above and beyond and honored the price for those blu-rays that were showing on the HMV website.
I shop regularly at the Peterborough Store, the Peterborough Store is fantastic addition to Queensgate as it saves me time instead of having to travel to various HMV stores in the UK to purchase physical media.
Due to this experience today 19/03/2026 this will keep me shopping at the Peterborough Store for many years to come.
This is the type of experience i expect after being let down so many times by the online website.
19 de março de 2026
Opinião espontânea
Resposta da hmv (UK) - Peterborough
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kept informed of an order
Kept informed of an order, including the collection date, all in quick time.
8 de março de 2026
Resposta da hmv (UK) - Peterborough
Hello Mr England,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great staff very helpful Peterborough…
Great staff very helpful Peterborough branch
8 de janeiro de 2026
Resposta da hmv (UK) - Peterborough
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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