Once again staff always helpful and efficient. Jai took my order last week and informed me HMV now send email updates instead of texts which I duly received and when I collected my order from the Po... Ver mais
A empresa respondeu
Localização
Alterar localização244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle. There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many... Ver mais
A empresa respondeu
Quick hassle free experience, with the help of staff to find what I wanted. I find the vinyl section hard to navigate, I think artists names could be better highlighted.
A empresa respondeu
Ordered cd in store which was temporarily out of stock. Easy ordering process. CD arrived within time period stated. Staff at counter very polite and proficient. Would readily use HMV services again
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Portsmouth
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, Reino Unido
4,7
Excelente
263 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da hmv (UK) - Portsmouth
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Portsmouth
The staff were very helpful when I wanted to order a film they did not have in stock, and it was a quick and efficient service.
3 de maio de 2026
Resposta da hmv (UK) - Portsmouth
Hello Fay,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff good, Phone charges not so good.
Ordering the purchase was easy and staff very helpful, but when I phoned for an update on delivery I was in a queue and disappointed to get a text after the call to say calls were being charged at 45p a minute so, I’m glad I only waited 3 minutes.
3 de maio de 2026
Resposta da hmv (UK) - Portsmouth
Dear customer,
Thank you for your review.
We were sorry to learn of your disappointment with the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that help us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason, we do highlight the additional potential cost to our customers at the beginning of each call, stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you further with any queries. Alternatively, if your query is not urgent, you can email us at website.service@hmv.co.uk, and we'll respond to your enquiry as soon as possible.
Resposta da hmv (UK) - Portsmouth
Hi Tim
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ease in choosing LP wanted
Ease in choosing LP wanted, delivery was good but LP sleeve was creased but decided to not return LP due to return hassle.
There were 2 stores in Portsmouth, and 1 in Chichester, such shame so many HMV record have shut.
26 de abril de 2026
Resposta da hmv (UK) - Portsmouth
Hi Stephen,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good service at Portsmouth store
Once again staff always helpful and efficient.
Jai took my order last week and informed me HMV now send email updates instead of texts which I duly received and when I collected my order from the Portsmouth store Willy T served me.
I enjoy visiting the store and looking at the music and films when I'm in town and the store is well frequented by all ages.
28 de abril de 2026
Resposta da hmv (UK) - Portsmouth
Hi Jackie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The shop assistant was very helpful and…
The shop assistant was very helpful and polite with regards to the items I wished to purchase, unfortunately two of the items weren't in stock but she explained she could order them for me and have them delivered, which I did with one of the items, which arrived on time and thankfully damage free.
25 de abril de 2026
Resposta da hmv (UK) - Portsmouth
Hi Mat,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick hassle free experience
Quick hassle free experience, with the help of staff to find what I wanted.
I find the vinyl section hard to navigate, I think artists names could be better highlighted.
23 de abril de 2026
Resposta da hmv (UK) - Portsmouth
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I often go into HMV as I'm an oldie who…
I often go into HMV as I'm an oldie who loves old films etc always find them or order one
15 de abril de 2026
Resposta da hmv (UK) - Portsmouth
Hi Maggie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Portsmouth
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Portsmouth
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Portsmouth
Hi tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and friendly
16 de março de 2026
Resposta da hmv (UK) - Portsmouth
Hello Susie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cd purchase
Great service was very happy with product in excellent condition and delivery was also excellent as always.
8 de março de 2026
Resposta da hmv (UK) - Portsmouth
Hello Stuart
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always polite and friendly
Always polite and friendly, helpful and efficient, always a pleasant experience for me to visit there.
7 de março de 2026
Resposta da hmv (UK) - Portsmouth
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Stranger things
The girl was so help polite,, even ordered something that wasn't in the shop online for me there an then
She was so helpful.
28 de fevereiro de 2026
Resposta da hmv (UK) - Portsmouth
Hi Caroline,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Young assistants
Was seen by another young assistant, Alexander, and like the previous assistants was met by the same polite helpful attitude. This is the main reason still shopping at HMV. Over several years always treated with the respect due an older customer.
25 de fevereiro de 2026
Resposta da hmv (UK) - Portsmouth
Hi Maria,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service.
Free delivery & arrived before the in store release date.
25 de fevereiro de 2026
Resposta da hmv (UK) - Portsmouth
Hi Hayley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My orders turned up sooner than was…
My orders turned up sooner than was expected
18 de fevereiro de 2026
Resposta da hmv (UK) - Portsmouth
Hi Benjamin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Exceptional Customer Service
I bought a vinyl in-store and when i removed the outer plastic the cover was in very poor condition, the sleeve was separating at the seams and there was the shape, the outline of the vinyl itself indented on the sleeve. When I called I was advised of the process to return instore or to a po, however when I explained mobility issues i was having after an op, they arranged the collection from my home of the vinyl, it was then refunded and i was able to reorder the same vinyl (which was in new condition). I found the customer services team for HMV to be very sympathetic, empathetic and they went above and beyond to ensure I got the outcome I wanted. I would definitely be looking to expand my collection through HMV. Thank you
16 de janeiro de 2026
Resposta da hmv (UK) - Portsmouth
Hello Caroline
Thanks for taking the time to share your experience with us. Errors are rare but can unfortunately occur on occasion but we’re delighted to hear that you were happy with the service you received when we tried to correct this with you.
We pride ourselves on the service we offer our customers and we’re so pleased to have been able to help. Thanks for shopping with hmv and we hope to see you again soon!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.