Ordered CD online for launch date, no notification, went to store only be told even though they had many CD’s in I had to wait till HO sent mine Joke
A empresa respondeu
Localização
Alterar localização112-116 Fishergate Walk, St George's Shopping Centre, PR1 2NR Preston, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
i went to the preston store ordered the items i wanted the member of staff was very friendly and helpful the items came very quickly and i was informed of their arrival so a very good service
A empresa respondeu
Large selection of DVD's Blue Rays CD's and Vinyl, helpful staff and pleasant surroundings. The shop is well laid out. Great that you can still browse these items and purchase them at a specialist hi... Ver mais
A empresa respondeu
Fast,reliable service from ordering online too picking up in store. Great friendly staff always happy to help. My faith in HMV after a bad experience has been restored,well done everyone and Merry Chr... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Preston
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
112-116 Fishergate Walk, St George's Shopping Centre, PR1 2NR, Preston, Reino Unido
4,7
Excelente
171 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da hmv (UK) - Preston
Hi Terence
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Preston
Hi Tetiana
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Preston
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Preston
Hi,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Preston
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Preston
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great updates on what was happening…
Great updates on what was happening with my purchases. Items were ready to collect in the store, friendly staff
26 de fevereiro de 2025
Resposta da hmv (UK) - Preston
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered what I wanted
Ordered what I wanted, got it, they all lived happily ever after
28 de fevereiro de 2025
Resposta da hmv (UK) - Preston
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Super HMV.
Everything you order from HMV is quickly delivered and very well packaged.Been using HMV for years and will keep on doing so.
5 de fevereiro de 2025
Resposta da hmv (UK) - Preston
Hi Darren
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My order was delivered promptly &…
My order was delivered promptly & easily, very happy with all aspects of ordering and would buy from HMV again
5 de fevereiro de 2025
Resposta da hmv (UK) - Preston
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Site/Store a great place to find Bargain Music CD's & Blu-Ray/DVDs Films
I find HMV website is easy to use to find good bargains like Music CD's, Movies on Blu-Ray/DVDs' If your like me into collecting physical music and films, they have a honest price on postage and don't rip you off like other sites.
25 de dezembro de 2024
Resposta da hmv (UK) - Preston
Hi Noel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Preston
Hello Gerrard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect order, took 5 days.
Ordered a turntable for click and collect to a store that already had the item in stock. I did not realise that by ordering through click and collect the item HAS to be delivered from the warehouse and if you want it from the store you must use Ring and Reserve, not an online service. Order was stuck on payment accepted for 4 days with no communication about what was happening with the order until it was finally dispatched. Only took a day to be dispatched to store which was a nice change. Went in to store and collected with ease. While it did arrive in the 2-5 day time frame a bit more information could have been provided on what was happening before the order got dispatched.
15 de dezembro de 2024
Resposta da hmv (UK) - Preston
Hi Bilal
Thank you for taking the time to leave us a review. We are sorry to hear your order was delayed. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Customer service was excellent
Customer service was excellent , I was unable to find
the record I was looking for, the assistant was very helpful, ordering the product in for me . Product arrived promptly.
9 de dezembro de 2024
Resposta da hmv (UK) - Preston
Hi Norman
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fantastic choice of products and really…
Fantastic choice of products and really helpful staff.
12 de dezembro de 2024
Opinião espontânea
Resposta da hmv (UK) - Preston
Hi customer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Preston
Hi Amy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Awful misleading staff when ordering in…
Awful misleading staff when ordering in store - was led to believe item I wanted was available - just that the size was not at the store - waited over a week for any correspondence and even then HMV could not advise a dispatch date citing excuses which other retailers would be ashamed to give
Update: after getting a response on trustpilot (not in response to the request made on the HMV website made beforehand) still waiting to hear anything even after following the request from HMV to get in touch. Also tried to call but the only number available has a recording indicating the phone system is down for maintenance?? Will have to go into store to resolve in person……shouldn’t be this hard!!!
2 de dezembro de 2024
Opinião espontânea
Resposta da hmv (UK) - Preston
Hi Ben
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Extremely pleasant guy on checkout and…
Extremely pleasant guy on checkout and helped me a lot.
5 de dezembro de 2024
Resposta da hmv (UK) - Preston
Hi Tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Preston
Hi Chantelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Preston
Hi Monica
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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