I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... Ver mais
A empresa respondeu
Localização
Alterar localização7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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Leia as opiniões dos outros
Thank you Jay at Romford Store. Ordered a DVD for my daughter, who was looking for a couple of films starring a specific actor. Jay helped to search for the films and ordered one for us. Jay was fri... Ver mais
A empresa respondeu
I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates. I missed Christmas and it has... Ver mais
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Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Romford
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
7 / 9 Lockwood Walk, RM1 3RH, Romford, Reino Unido
4,8
Excelente
320 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da hmv (UK) - Romford
Hi Brigid
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Helpful staff and good service.
Staff helped by ordering an item for me online, choice of home delivery or pick up in store, received email to pick up in store just over the week from ordering.
15 de dezembro de 2023
Resposta da hmv (UK) - Romford
Hi Christine
Thanks for leaving us a great review for hmv Romford.
Our colleagues work hard to offer our customers the best shopping experience in our stores.
Thanks so much and we hope to see you again soon :-)
The staff member who dealt with us
The staff member who dealt with us was helpful and polite.
15 de dezembro de 2023
Resposta da hmv (UK) - Romford
Cheers Terry, we strive to give exceptional service so its great to read your review!
Resposta da hmv (UK) - Romford
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff helpful and knowledgeable
Staff helpful and knowledgeable, collected my order and was also able to buy supplementary items.
5 de dezembro de 2023
Resposta da hmv (UK) - Romford
Hi Gillian,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Romford
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
A great service all round
The assistant was very helpful when ordering our PlayStation 4 game. He ordered it very efficiently and we were advised it was in the store awaiting collection after only a few days. Very impressed with the service.
3 de dezembro de 2023
Resposta da hmv (UK) - Romford
Hi Marilyn,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Romford store
Was able to order in store and the 1st album i ordered arrived quickly and in excellent condition
The store itself im always impressed with the range of stock and new additions especially to the kpop section. Customer service is always excellent
26 de novembro de 2023
Resposta da hmv (UK) - Romford
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very helpful and the store is well laid out
The staff were very helpful and the store is well laid out.
14 de novembro de 2023
Resposta da hmv (UK) - Romford
Hi Joan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant service and prompt delivery
15 de novembro de 2023
Resposta da hmv (UK) - Romford
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Got everything I wanted (thanks to…
Got everything I wanted (thanks to helpful staff member who found the one item I couldn't find).
8 de novembro de 2023
Resposta da hmv (UK) - Romford
Hi Ronald
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The store assistant was very helpful…
The store assistant was very helpful finding me a particular ABBA title but you didn't have one in stock so he preorder me one instead. So l was happy with his service.
6 de novembro de 2023
Resposta da hmv (UK) - Romford
Hi Anna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Just good service and easy to deal with
25 de outubro de 2023
Resposta da hmv (UK) - Romford
Hi mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Romford
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Romford
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff need training
I wasn't given my whole order luckily I checked it when I got outside the shop and had to go back in and ask what's going on the female stuff didn't know what to do luckily there was a male staff member who got it sorted and found my missing items
6 de outubro de 2023
Resposta da hmv (UK) - Romford
Hello John,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion. Please be assured the issue will be raised for further investigation and improvement. We are pleased that you were able to collect your full click-and-collect order. Thanks.
Staff very helpful
5 de outubro de 2023
Resposta da hmv (UK) - Romford
Hi Pauline
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Romford
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Gave me what I wanted with minimum fuss.
4 de outubro de 2023
Resposta da hmv (UK) - Romford
Hi A
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sales Assistant was very polite and
Sales Assistant was very polite and
Helpful
24 de setembro de 2023
Resposta da hmv (UK) - Romford
Hi Ronald
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
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