I like the option of collecting from store free of charge, thus reducing the risk of postal damage. This particular vinyl was a rare limited edition, it was in stock and not at an inflated price so... Ver mais
A empresa respondeu
Localização
Alterar localização40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Wanted this for a while saw it was still available and purchased it online . Arrived very fast and packaged very well . Saw this series advertised on Sky but I wanted the physical edition, HMV exclusi... Ver mais
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Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... Ver mais
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Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... Ver mais
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Informações sobre a empresa
Sobre hmv (UK) - Solihull
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, Reino Unido
4,7
Excelente
202 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly
Friendly , helpful n efficient staff in Solihull store! Nothing was to much trouble for Cara!! Thank You !
14 de abril de 2026
Resposta da hmv (UK) - Solihull
Hello Karen
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Resposta da hmv (UK) - Solihull
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff and stock
28 de março de 2026
Resposta da hmv (UK) - Solihull
Hi David
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Solihull store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Faulty communication
I had an e-mail to say my order had arrived in store but when I went to collect it, it seemed that was incorrect and I had to return at a later date.
17 de março de 2026
Resposta da hmv (UK) - Solihull
Hi jlk
Thanks for leaving us a review.
We're sorry for any confusion caused, we can see that the team looked into this directly and that this has now been collected. Should you require any further assistance please contact us at support.hmv.com and we’ll get back to you as soon as possible.
Resposta da hmv (UK) - Solihull
Hello Alastair
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fabulous service and as always lovely…
Fabulous service and as always lovely staff at HMV
26 de fevereiro de 2026
Resposta da hmv (UK) - Solihull
Hi Jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good efficient service ordering a box…
Good efficient service ordering a box set.
Kept up to date on delivery time and picked up in store.
Sarah H was extremely helpful.
3 de fevereiro de 2026
Resposta da hmv (UK) - Solihull
Hi Russ
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service was great
Staff were great, they knew where the record was. It was well packaged and arrived in perfect condition.
28 de janeiro de 2026
Resposta da hmv (UK) - Solihull
Hi Gregg,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I walked in there to get vinyls for my…
I walked in there to get vinyls for my collection, as I walked in the staff gave me a smile and asked me if I needed help, they was very respectful and they let me take my time with what I was getting, they came to check up on me and double checked if I needed help, they helped me find something that I couldn’t actually find, the shop was very clean and tidy, the line long the staff worked quick,if your looking for vinyls, movies or anything like that I would recommend you going there
15 de janeiro de 2026
Resposta da hmv (UK) - Solihull
Hi Chad
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service thank you
Prompt efficient service, kept me informed, delivered last minute Christmas gifts on time. Thank you
22 de dezembro de 2025
Resposta da hmv (UK) - Solihull
Hi Jo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Was packed up great and so easy to…
Was packed up great and so easy to order of the website
9 de janeiro de 2026
Resposta da hmv (UK) - Solihull
Hi Sarah,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Most happy customer
Great staff member; really helpful.
Good product - great value for money.
Excellent service- picked and packed the same day as the order, and it turned up 24 hours before you said it would.
What's not to like with that level of service.
Oh, and the recipient loved it.
17 de dezembro de 2025
Resposta da hmv (UK) - Solihull
Hi Kim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Did take a bit longer for delivery but….
Did take a bit longer for delivery but service was quick in store when I collected item
26 de dezembro de 2025
Resposta da hmv (UK) - Solihull
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful staff
16 de novembro de 2025
Resposta da hmv (UK) - Solihull
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and excellent…
Great customer service and excellent communication after ordering some vinyl on line, picking up in store. Worked well!
15 de dezembro de 2025
Resposta da hmv (UK) - Solihull
Hi Mike
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I am disappointed as ,although the…
I am disappointed as ,although the website was easy to navigate ,when I placed my order It did not tell me that the item I wanted was out of stock. Consequently ,my friend did not receive the birthday present for her birthday . I had to get a rushed present which was not really what she wanted.
If it was more obvious that items were out of order people would be able to make the decision to wait for the order of shop elsewhere.
1 de dezembro de 2025
Resposta da hmv (UK) - Solihull
Hi Heather
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you. Regards
Quick dispatch
1 de dezembro de 2025
Resposta da hmv (UK) - Solihull
Hi Glenn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Solihull
Hi Lesley,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always great service from a wonderful…
Always great service from a wonderful team of employees.
20 de novembro de 2025
Resposta da hmv (UK) - Solihull
Hi Steph,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Solihull
Hi lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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