Delivery was quick and the item was well packaged. Unfortunately the item arrived damaged (just one of those things!) but I contacted the online help desk and they got back to me within 24 hours to su... Ver mais
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Localização
Alterar localizaçãoUnit 1, The Forum, SG1 1ES Stevenage, GB
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Leia as opiniões dos outros
Staff are very helpful, friendly and generally knowledgeable on product, if not they'll always find someone who is if you need help. Also enthusiastic and always come across as enjoying their job a... Ver mais
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Excellent service all round. Helpful & friendly staff. Store layout is well positioned so you can find what you are looking for easily. Store always looks clean & tidy. Been shopping here for over 2... Ver mais
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I tried to order online but couldn't get it to work. The address was correct but the order wouldn't process. I went into the shop and ordered it there and collected it 4 day's later. That was eas... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Stevenage
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 1, The Forum, SG1 1ES, Stevenage, Reino Unido
4,9
Excelente
131 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Would use again
I did a click and collect order and had no issues. Was kept updated and the item arrived to store quickly. Staff in the Stevenage branch were really friendly and helpful. Would use again
10 de setembro de 2023
Resposta da hmv (UK) - Stevenage
Hi Steph
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Full marks
Great communication from start to finish. I had emails keeping me updated on the progress of my parcel.
Picking it up from the store was easy.
4 de agosto de 2024
Resposta da hmv (UK) - Stevenage
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Yes I like the stevenage town store and…
Yes I like the stevenage town store and the people are very friendly and helpful 🙂
4 de agosto de 2024
Resposta da hmv (UK) - Stevenage
Hi Teresa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I tried to order online but couldn't…
I tried to order online but couldn't get it to work.
The address was correct but the order wouldn't process.
I went into the shop and ordered it there and collected it 4 day's later.
That was easier than online.
13 de julho de 2024
Resposta da hmv (UK) - Stevenage
Hi Simon
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Great Service!
I ordered a CD online to be delivered to my local branch and it arrived just after a couple of days. I was sent a text when it arrived at the store. I was greeted by a nice happy person at the shop..... great service!
15 de junho de 2024
Resposta da hmv (UK) - Stevenage
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was served by a delightful staff…
I was served by a delightful staff member Rosie. The future of retail stores such as book stores and Media stores; they all need cafes and toilets. Get people in and that makes them want to spend money; less of the over head noise.
17 de abril de 2024
Resposta da hmv (UK) - Stevenage
Hello graeme
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything went smoothly
Everything went smoothly, very friendly staff. Great music shop!
3 de abril de 2024
Resposta da hmv (UK) - Stevenage
Hi Don
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I couldn't see what I was looking for…
I couldn't see what I was looking for in the store so asked a member of staff who checked availability and ordered the CD which arrived within a few days.
2 de abril de 2024
Resposta da hmv (UK) - Stevenage
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All of your colleagues are very…
All of your colleagues are very helpful,polite and professional
11 de março de 2024
Resposta da hmv (UK) - Stevenage
Hello Geoffrey
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Stevenage store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again in-store soon :)
Brought as present but records…
Brought as present but records unplayable on it as platter severely warped - ruined the special moment
2 de março de 2024
Resposta da hmv (UK) - Stevenage
Hello Ian
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion due to receiving a faulty item.
If you have not done so already, please feel free to contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Quick delivery to store and friendly…
Quick delivery to store and friendly service
29 de fevereiro de 2024
Resposta da hmv (UK) - Stevenage
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Stevenage
Hi Carole
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It's all about service!
Staff are very helpful, friendly and generally knowledgeable on product, if not they'll always find someone who is if you need help.
Also enthusiastic and always come across as enjoying their job and the service they give.
Nothing is too much trouble. I go specifically into the shop rather than ordering on line.
22 de fevereiro de 2024
Resposta da hmv (UK) - Stevenage
Hello Martin,
Thanks for rating our Stevenage store so positively, the store team will be delighted by this. We look forward to seeing you again very soon!
Very efficient service
18 de fevereiro de 2024
Resposta da hmv (UK) - Stevenage
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
These guys are always make you feel…
These guys are always make you feel welcome when you enter the store .always polite great music knowledge
15 de fevereiro de 2024
Resposta da hmv (UK) - Stevenage
Hi Warren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Stevenage
Hi libby
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service from the staff
1 de fevereiro de 2024
Resposta da hmv (UK) - Stevenage
Hi,
Thanks for getting in touch with such a positive 5 star review of our stevenage store; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I was able to order the item I wanted…
I was able to order the item I wanted for click and collect. Pickup was easy
21 de janeiro de 2024
Resposta da hmv (UK) - Stevenage
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery from entertainment store
The parcel was delivered by the post office between the times they gave.you were allso very good at letting me know when the parcel had been dispatched.
14 de janeiro de 2024
Resposta da hmv (UK) - Stevenage
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
customer support at the Stevenage…
customer support at the Stevenage branch was very friendly and helpful.
10 de janeiro de 2024
Resposta da hmv (UK) - Stevenage
Hi Anthony,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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