It was easy to order. The price was actually good. I expected HMV to be expensive but it was only a couple of pounds less to buy secondhand discs! No question - I ordered from HNV. I love the staff at... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 29 / 30 Thistle Centre, FK8 2EE Stirling, GB
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Leia as opiniões dos outros
Nice & easy collection. The staff are always pleasant in the Stirling store, which is a bonus. I'll continue to do all of my DVD shopping here.
A empresa respondeu
Pre-release vinyl order. Online ordering process easy to follow. Kept up to date online with the order status. Informed when in store and given a good time frame to collect it. Convenient for me as bu... Ver mais
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Excellent, friendly personal attention and assistance in HMV's Stirling store. I was after a new stylus for my record player - not in stock but Shirley ordered it. That was Saturday afternoon - receiv... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Stirling
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 29 / 30 Thistle Centre, FK8 2EE, Stirling, Reino Unido
4,7
Excelente
171 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Online deliveries
My online delivery was delivered to the shop but it was damaged so still waiting for a replacement.
10 de dezembro de 2023
Resposta da hmv (UK) - Stirling
Hi Christine,
Thank you for your feedback.
We apologise for any disappointment as a result of this matter and please be assured that we are working to send your replacement to the store asap for you.
Thank you for your patience.
Stirling branch manager is a peoples…
Stirling branch manager is a peoples person knowing Price,Performance,Product.
9 de dezembro de 2023
Resposta da hmv (UK) - Stirling
Hi Hugh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very professional and kindly shop…
Very professional and kindly shop assistant helped me find a classical compact disk which are becoming rare
28 de novembro de 2023
Resposta da hmv (UK) - Stirling
Hi Mary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good cd came in perfect condition…
All good cd came in perfect condition there was a bit of confusment due to payments coming in and out my bank but it all got sorted.
23 de novembro de 2023
Resposta da hmv (UK) - Stirling
Hi Joe,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful.
22 de novembro de 2023
Resposta da hmv (UK) - Stirling
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Stirling
Hello Mandy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly cheery &helpful staff
21 de novembro de 2023
Resposta da hmv (UK) - Stirling
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff in the Stirling branch are…
The staff in the Stirling branch are really good and very helpful
16 de novembro de 2023
Resposta da hmv (UK) - Stirling
Hello Mary
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent and convenient service
12 de novembro de 2023
Resposta da hmv (UK) - Stirling
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
In-store order
I ordered an Arrow Video film last Friday instore, but so far I don't know if the order was placed or is on it's way to the store. Why is it taking so long?
I just heard back today from my local HMV store. My order has arrived and is ready for collection. Great job HMV.
3 de novembro de 2023
Opinião espontânea
Resposta da hmv (UK) - Stirling
Hi Bill,
Thanks for leaving us a review.
So that we can look into this fully and get you the best answer, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Ordered dvd in shop and it came very…
Ordered dvd in shop and it came very promptly great service
7 de novembro de 2023
Resposta da hmv (UK) - Stirling
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Stirling
Hi Customer,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Was unsure what I was looking for but…
Was unsure what I was looking for but the girl in the shop was very helpful and helped me from start to finish.
2 de novembro de 2023
Resposta da hmv (UK) - Stirling
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service & good communication.
24 de outubro de 2023
Resposta da hmv (UK) - Stirling
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Double payment - dismissed
I purchased a gift card in the Stirling HMV store. The store made a mistake and when they processed my payment were not able to issue the gift card. Someone had not carried out a task to enable gift cards to be issued. I was told I would have to make a second payment and the first one would be reversed. I was led to believe this would happen very quickly. This has not happened and I am now being told there is nothing that can be done and the payment will be reversed but I will not receive my money back straight away.
I have contacted my bank who say this can take 5-7 working days.
hMV staff knew there was a problem and should have resolved it in store rather than ask me for a second payment.
All I am hearing now is “well there is nothing more we can do”. All well and good for HMV but this was all down to a mistake in store and I should not have to wait for a resolution.
Although I have contacted the store and customer services I am being told there is nothing they can do I just have to wait.
11 de outubro de 2023
Opinião espontânea
Resposta da hmv (UK) - Stirling
Hi Ann
Thank you for taking the time to leave us a review. We are sorry to hear about the issue in store, apologies for any inconvenience caused. Please contact us at store.service@hmv.co.uk so we can assist you further. Regards.
Order online and get delivered to hmv
The lady offered to order some cds that I wanted as there was only one copy in the shop. It was so easy.
6 de outubro de 2023
Resposta da hmv (UK) - Stirling
Hi Hopkins
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant Service Would Highly Recommend!!!
It was easy to collect from the HMV store and the delivery to the shop was swift. The records were in great condition and were packaged well.
Great selection of LP’s in store also, had an hour to spare so had a dig in the crates.
Brilliant service over all would highly recommend.
Five Stars
8 de setembro de 2023
Resposta da hmv (UK) - Stirling
Hi Ewan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online and store
Online hmv had what I was looking for online but didn't have it in store (as I checked in store first) the assistant did offer to order it in for me I said thanks but I'm going to check another place first if no joy I'll order it myself really helpful assistant keep up the fab work u all do
3 de setembro de 2023
Resposta da hmv (UK) - Stirling
Hi Laura
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Stirling
Hi Happy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great selection of stock
Great selection of stock, well knowledgeable staff, very helpful, and good fair prices.
10 de agosto de 2023
Resposta da hmv (UK) - Stirling
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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