Smashing helpful friendly staff in shop ..ordered dvd online for me ..quick delivery with updates ..same smashing staff on pickup and very reasonable prices
A empresa respondeu
Localização
Alterar localizaçãoUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
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Leia as opiniões dos outros
Order arrived at local store promptly- and staff helpful & friendly- would certainly use again .
A empresa respondeu
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Ver mais
A empresa respondeu
The staff are lovely and helpful. The shop is well presented it has a huge selection of music I love. I feel comfortable here and I would certainly be lost without my music from here. My 5 stars are w... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Sunderland
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Reino Unido
4,7
Excelente
241 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Resposta da hmv (UK) - Sunderland
Hi trevor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Appalling
Appalling. Ordered Sam Fender Deluxe People Watching CD. Told it had been delivered. Still hasn't. They take money ery promptly, however...not good enough.
6 de janeiro de 2026
Opinião espontânea
Resposta da hmv (UK) - Sunderland
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Resposta da hmv (UK) - Sunderland
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item was not in stock had to have it…
Item was not in stock had to have it delivered to store. Order arrived in store VERY last minute before christmas with very little communication. Ive since been bombarded with emails asking to leave a review.
11 de janeiro de 2026
Resposta da hmv (UK) - Sunderland
Hi Leanne,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Excellent service exceptional from the good people…
Excellent service from the good people at HMV
11 de janeiro de 2026
Resposta da hmv (UK) - Sunderland
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered a cd and was informed when it…
I ordered a cd and was informed when it had arrived in store. The staff were all pleasant and helpful.
4 de janeiro de 2026
Resposta da hmv (UK) - Sunderland
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Sunderland
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was served by the sexy and…
I was served by the sexy and knowledgeable, David. His blue eyes, bulging biceps, and tight shorts made my purchase so much easier. I even bought a few extra things just to stand in his presence for a little longer. What a bald dreamboat!
5 de janeiro de 2026
Resposta da hmv (UK) - Sunderland
Hi Stevie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering vinyls
Needed to order 2 vinyls. Staff were helpful and friendly. Explained the process of contact and delivery
31 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good old fashioned service,good rapport…
Good old fashioned service,good rapport with the sales staff and staff knowledge of products available on sale.
31 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Leonard
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Fantastic store
Fantastic store, make most of my purchases through them. Excellent value, delivery and packaging 👍
1 de janeiro de 2026
Resposta da hmv (UK) - Sunderland
Hi Rob
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Postage took to long
Took far to long to be deliverd well over a week insted of a few days though i wasent sure I'd get it for Christmas
23 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi ivan,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Item waiting in store as promised
Item waiting in store as promised. Friendly and helpful staff.
17 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hello Mr.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were friendly
Staff were friendly, very helpful and gave advice on products we were looking for.
11 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Les
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Sunderland
Hi Kathryn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pick up was swift and easy
14 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and friendly staff
15 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi charlie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Sunderland
Hi Benda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was told when I would receive updates…
I was told when I would receive updates by email and that was exactly what happened and order was available to collect as soon as I received final email. Encountered no issues at all.
10 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
How good is HMV?
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up.
When arriving at the store, I was third in the queue, but seen by a very helpful member of staff. She located my item within seconds and was very profesdional in how she dealt with me.
6 de dezembro de 2025
Resposta da hmv (UK) - Sunderland
Hi Tom
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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