Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Ver mais
A empresa respondeu
The last major retailer that deals in new physical media like dvds and Blu-ray. Always helpful staff. Glad to see them return from nearly going under and hope they keep going long term. The stores hav... Ver mais
A empresa respondeu
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Swansea
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Reino Unido
4,8
Excelente
280 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered online
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected.
I waited approximately 15 minutes to be served as there seemed to be only one person working there. He was rushed off his feet dealing with enquiries and serving customers.
3 de julho de 2026
Resposta da hmv (UK) - Swansea
Hi Joan
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Friendly helpful staff
6 de julho de 2026
Resposta da hmv (UK) - Swansea
Hi T
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Everything perfect on time and in…
Everything perfect on time and in excellent condition.
3 de julho de 2026
Resposta da hmv (UK) - Swansea
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always excellent service in the swansea…
Always excellent service in the swansea branch
Chap with tattoos on his elbow excellent
3 de julho de 2026
Resposta da hmv (UK) - Swansea
Hello jonathan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
My order arrived when they said store…
My order arrived when they said store clean and tidy staff very efficient
19 de junho de 2026
Resposta da hmv (UK) - Swansea
Hi Protheroe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent ordering service
Excellent ordering service, comms, delivery etc
Thanks HMV Swansea
17 de junho de 2026
Resposta da hmv (UK) - Swansea
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and reliable service 👍
13 de junho de 2026
Resposta da hmv (UK) - Swansea
Hello Mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Pre ordering was easy and straight…
Pre ordering was easy and straight forward arrived on the day they gave me packaging was first class
16 de junho de 2026
Resposta da hmv (UK) - Swansea
Hi Leighton
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Iike this dvd really good item and…
Iike this dvd really good item and thank you very munch and CD regards daniel smith
12 de junho de 2026
Resposta da hmv (UK) - Swansea
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Best Place to Shop for Great Films - HMV
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works in the Swansea HMV Store. Plus I never have to wait very long when I order particular DVDs. My one gripe, I want to see more musicals, concerts and shows on DVD please.
9 de junho de 2026
Resposta da hmv (UK) - Swansea
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great help to choose
Thank you for your help and guidance in assessing record decks. Sales and delivery were excellent.
25 de dezembro de 2025
Resposta da hmv (UK) - Swansea
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hello Terence
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
1 + 2+ 3
1. The staff were pleasant and polite. 2. They handled my order efficiently. 3. And in no time at all I received my order exactly as I requested and in perfect condition.
Conclusion? 1 + 2 + 3 = One very satisfied customer 😊
21 de maio de 2026
Resposta da hmv (UK) - Swansea
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service
Very good service , promp and exactly what I ordered from one store in Swansea to Cheltenham store
17 de maio de 2026
Resposta da hmv (UK) - Swansea
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
All the staff were helpful and obliging. And made me feel confident to ask stuff that I wasn't sure about.
18 de maio de 2026
Resposta da hmv (UK) - Swansea
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order huge choice of music etc
Easy to order huge choice of music etc. Just such a unique store
14 de maio de 2026
Resposta da hmv (UK) - Swansea
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Bluray in great condition and on time
Bluray was delivered in perfect sealed condition and arrived quickly. It was well packed and posted with care.
7 de maio de 2026
Resposta da hmv (UK) - Swansea
Hi Mark,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Resposta da hmv (UK) - Swansea
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always great choice in store with…
Always great choice in store with knowledgeable and friendly staff who give great service
3 de maio de 2026
Resposta da hmv (UK) - Swansea
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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