I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Ver mais
A empresa respondeu
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Ver mais
A empresa respondeu
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre hmv (UK) - Swansea
Escrito pela empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito pela empresa
- home of entertainment since 1921
Informações de contacto
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Reino Unido
4,8
Excelente
297 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da hmv (UK) - Swansea
Hi ALAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hi sheree
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hello Gary
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV had good pricing
HMV had good pricing, the site is easy to use and updates were very useful. I like the Metal section too, the staff in the Swansea store are easy to chat to.
7 de dezembro de 2025
Resposta da hmv (UK) - Swansea
Hi jeff
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good experience
User friendly site. Speedy delivery to store, where the click and collect process was simple and swift.
3 de dezembro de 2025
Resposta da hmv (UK) - Swansea
Hello Chris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Superb service
Superb service, ordered Live After Death by Iron Maiden ready for 40th anniversary and arrived on the day, postage was perfect and item is immaculate. 🤘🏻
3 de dezembro de 2025
Resposta da hmv (UK) - Swansea
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Resposta da hmv (UK) - Swansea
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super quickest delivery always
Super quickest delivery as ever from hmv online, we always want our latest 4k UHD physical bluray movies quickly, and that is what hmv online do very well, and the packaging is always excellent. Keep up this great service to your customers, also the always great staff always helpful at the hmv Swansea store when buying instore for my vinyl and 4k UHD physical bluray movies.
13 de novembro de 2025
Resposta da hmv (UK) - Swansea
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love the way it's setup at the moment…
Love the way it's setup at the moment can quickly look at everything that I want
11 de novembro de 2025
Resposta da hmv (UK) - Swansea
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpfu staffl and assisted me with…
Very helpfu staffl and assisted me with a professional attitude
13 de novembro de 2025
Resposta da hmv (UK) - Swansea
Hi Mr Rees
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Resposta da hmv (UK) - Swansea
Hi Christopher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service excellent very helpful
21 de outubro de 2025
Resposta da hmv (UK) - Swansea
Hi Mrs Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everytime I've been in the store all…
Everytime I've been in the store all the members of staff are really helpful
19 de outubro de 2025
Resposta da hmv (UK) - Swansea
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered with many times and always send…
Ordered with many times and always send the items safely and efficiently. I will always recommend buying through HMV
15 de outubro de 2025
Resposta da hmv (UK) - Swansea
Hi Chloe,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Experiences
The online store is just so simple to use with no issues, as for the delivery, its quick and efficient and is never late
10 de outubro de 2025
Resposta da hmv (UK) - Swansea
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item in excellent condition even the…
Item in excellent condition even the packaging. Great customer service and fast delivery
13 de outubro de 2025
Resposta da hmv (UK) - Swansea
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Resposta da hmv (UK) - Swansea
Hello Sally,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly and knowledgable service!
Friendly and knowledgable service!
Served by Tim - a real film enthusiast.
Altogether a very happy shopping experience.
Will be back soon!
2 de outubro de 2025
Resposta da hmv (UK) - Swansea
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Resposta da hmv (UK) - Swansea
Hi Stephen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A Experiência Trustpilot
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