I was looking for a replacement towel radiator to replace an anthracite one we had. Home Supply Discount had a chrome version of the one I wanted to replace, which will make the job much easier. My o... Ver mais
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Leia as opiniões dos outros
Good price paid for product, arrived quickly with good communication. Unfortunately had to return item - not due to any damage but situation meant I no longer needed the product. This again was hass... Ver mais
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Ordered a vanity unit and specified the date I would like it to get delivered on. It arrived early that morning by a really helpful delivery guy. Would not hesitate to use again. Can’t wait to get it... Ver mais
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This was my first order with Home Supply and I'm very impressed. Ordering online is straightforward, they are competitively priced and shower door arrived well within the 5-10 day delivery time. I wou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Bathroom taps, bathroom suites, shower enclosures and much more from Bristan, Hudson Reed, Crosswater, Bauhaus, Kudos, Ideal Standard and so much more all at discount prices
HomeSupply for serious savings
Escrito pela empresa
- Save an EXTRA 5% at HomeSupply
- We're serious about saving you money, as well as providing a professional, friendly service. Enter MAD5 at the checkout to receive an extra 5% off when you spend £500 or more!
Informações de contacto
HomeSupply Retail Ltd, 8-10 Faraday Mill, Prince Rock, PL4 0ST, Plymouth , Reino Unido
- 01752 705522
- info@homesupply.co.uk
- www.homesupply.co.uk
4,8
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had a fantastic experience with…
I had a fantastic experience with HomeSupply. From my initial phone enquiry through to delivery, the service was excellent.
Communication throughout the process was clear, and my order was delivered exactly as promised. Everything arrived well packaged and in perfect condition.
18 de junho de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a five star review! We are glad to hear that you had such a positive experience with HomeSupply from your initial enquiry right through to delivery. Thank you for choosing us, and we look forward to serving you again in the future!
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Great service
15 de junho de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
My question about a shelf product was…
My question about a shelf product was answered quickly with an added jpeg image. The shelf arrived well packaged and sooner than expected and was a perfect fit.
11 de junho de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for your 5 star review. We’re really pleased to hear your question was answered quickly and that the image helped confirm the shelf was right for you. It’s also great to know it arrived well packaged and sooner than expected!
We really appreciate your feedback and hope to help you again in the future.
Good service when you're purchasing
Good service when you're purchasing - however if you need to return all that changes. I purchased a tap online - once the order had been confirmed (too late to cancel). They then tell you if you need to return the product there would be a substantial charge for a courier service to pick it up. I was made to feel like a potential criminal as they emphasised on more than one occasion that they would be thoroughly inspecting the contents of the returned item and expect it to be returned with original packaging in tact - only then will they issue a refund. I would not use this company again and would advise you to find what you need somewhere else other than HomeSupply.
18 de junho de 2026
Opinião espontânea
Resposta da HomeSupply Discount Bathrooms & DIY
Dear Deborah,
Thank you for your review.
We are sorry to hear that you were dissatisfied with your returns experience.
In this instance, the tap was ordered online, processed correctly and delivered within 48 hours. At no point before dispatch or delivery did we receive a request to cancel the order. As the item had already been delivered without a cancellation request, the order then fell under our standard returns procedure.
The item was not faulty or incorrectly supplied; it was ordered in error. For this reason, we offered two return options: you could either arrange the return yourself at your own cost for a full refund, or use our courier collection service through DX and the collection cost would be deducted from the refund.
The collection charge quoted was the standard return collection cost passed on to us by the courier. We do not make any profit from this charge; it simply covers the cost of arranging the collection. Unfortunately, couriers do charge for collections and where an item has been ordered incorrectly, we are not responsible for covering the return cost.
Before placing an order online, customers are expected to check that the item they are ordering is suitable for their requirements.
Our inspection process for returned goods is standard practice and applies to all returned items. It allows us to confirm that the correct item has been returned, that all components are present and that the product remains unused and in a resalable condition before a refund is issued. We also request that products are returned in their original packaging wherever possible, as stated in our returns policy.
We always aim to provide clear information throughout the ordering and returns process. Our returns policy is made available before an order is placed and must be accepted as part of the checkout process. While we are sorry that you felt differently on this occasion, the information was provided clearly at the time of purchase.
Kind Regards,
The HomeSupply Team
Very good experience.
Very good communication re order and delivery. Items were well packed, just what I wanted and competitively priced. Would order from this company again.
10 de junho de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for your lovely 5 star review. We’re really pleased to hear you were happy with service. It’s great to know everything was just what you wanted.
We appreciate your feedback and would be delighted to welcome you back again in the future.
Just to say Wow
Just to say Wow! What fantastic service!
We needed the shower tray to be able to get on with our bathroom renovation this morning and the shower tray arrived on the dot of time, by a very nice and polite delivery driver, was excellently packaged, and I’m thrilled with the quality of the tray! Very happy customer!
And what fantastic value for money! I’ll definitely be using you again and recommending you to all my builder/plumbing contacts. 10 out of 10!
15 de junho de 2026
Opinião espontânea
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We're happy to hear that your shower tray arrived right on time and helped keep your bathroom renovation on track. Your recommendation means a lot to us, and we truly appreciate your kind words.
Thank you for choosing us, and we look forward to serving you again in the future!
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
arrived on time in good condition
4 de junho de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Brilliant
Brilliant! Highly recommend, especially compared to victoria plumbing. I got the best deal for the toilet I picked. There was a useful call to arrange delivery day. The driver was very nice and helpful and arrived early in the day, no delays.
I had a minor issue with a toilet seat, reached out to Home supply, they quicky organised a replacement and kept me informed all the way. Mollie/Olivia - thank you.
Many thanks. Very good retailer. (And toilet brand Britton)
11 de junho de 2026
Opinião espontânea
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for the great review and recommendation. We're pleased to hear you found a good deal and that the delivery process went smoothly. It's also great to know Mollie and Olivia were able to quickly resolve the issue with your toilet seat and keep you updated throughout. We will be sure to pass on your kind words.
First class support and service
My order was delivered on time but had some parts missing. An email produced an immediate response and equally quick resolution. First class support and service.
4 de junho de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5-star review. We're pleased to hear you're happy with the outcome. We take pride in providing great customer service, so it's good to know your experience reflected that. We appreciate your feedback and your support.
Great customer service
Mollie at Home Supply company. Amazing customer service. Always a little apprehensive when ordering online. However, Mollie was super! Very patient and helpful. Discussed the specifics of my order. Order placed -I requested my preferred delivery date which Mollie arranged & confirmed. Thank you. Ordered a Britton toilet - competitively priced. Delivery due next week….🤞Michelle
Update: Britton toilet - fabulous! Arrived in perfect condition!! Very Happy!! 2nd order placed today 16/06/26 for Valdo Bath waste & overflow kit. Contacted customer service prior to ordering - for advice. Very helpful - lovely staff!! Thank you once again!!
8 de junho de 2026
Opinião espontânea
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We're pleased to hear Mollie was able to help with your order and we will pass on your kind words to her. We appreciate your feedback and your choice to order with us. We hope everything goes smoothly with the delivery next week and that you're happy with your new Britton toilet.
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
delivery on time
28 de maio de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Excellent service
Fast delivery, no issues. Product as described and excellent quality.
26 de maio de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Excellent service
Excellent service. Items delivered less than 24 hrs after ordering.
2 de junho de 2026
Opinião espontânea
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Polite, quick and professional
Very professional, calm and polite staff. I reached out to them twice over the phone as I had to swap the valves for my bathroom radiators. The experience was seamless, and Martin was very helpful and easy to talk to. Totally recommend them as a supplier and people to work with.
1 de junho de 2026
Opinião espontânea
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We're delighted to hear that your experience with us was seamless and that Martin was able to assist you with swapping the valves for your bathroom radiators. We appreciate the recommendation and look forward to helping you again in the future.
Very efficient service
Very efficient service. Emailed me every step of the way. Product arrived as stated.
19 de maio de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
The customer service is superb.
19 de maio de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Fully updated throughout
Fully updated throughout.
Great delivery options
Driver gave alerts when due. Helpful courteous driver
19 de maio de 2026
Resposta da HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We are glad you are happy with our services.
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