Honest Grapes Opiniões 

30
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Good selection of fine wines and easy to purchase online. Sadly let down by using a cheap courier service. Despite being home all day, we received a ‘sorry we missed you’ notice from the courier (no d... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Honest make wine enjoyable. Not just another buylist provider - they engage, provide service and invite me to events where I can sample wines & learn before I buy. Far more of a wine experience than a... Ver mais

Classificada 5 em 5 estrelas

A brilliant company who delivers wine in several formats not just by the case that in larger bottles and single bottles. Delivery is always prompt and free as long as £75 is spent. The wines arrive in... Ver mais

Classificada 5 em 5 estrelas

I recently went to a wine event and had such a great time. The wines were amazing, and the whole vibe was really relaxed and friendly. You can tell they’re passionate about what they do, and it made t... Ver mais

Informações sobre a empresa

  1. Loja de vinhos
  2. Adega

Escrito pela empresa

Buy premium wine online direct from artisanal producers by the case or by the bottle. Buy red wine, buy white wine, buy sparkling wine, delivered to your door


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

30 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(30)

25 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ordered wine primeur with Honest Grapes…

Ordered wine en primeur with Honest Grapes several months ago, to which they notified me of it now being ready(5 months earlier than estimate), to which I went to my online account, selected delivery to home address, and received confirmation that home delivery was being organised and received within 2 days. There was an automated system mix up but this was dealt with promptly and in a very friendly and professional way by several members of staff including Nathan's kind reply below.

1 de julho de 2026
Opinião espontânea
logótipo da Honest Grapes

Resposta da Honest Grapes

Hi Justin. Thanks for your note - it's great that your en primeur wine has arrived speedily (I understand it was delivered to you this morning) and sorry for the mistaken £2.50 invoice which of course we've credited. We received your payment for delivery just after the quarterly cellarage invoice run had been made, hence the overlap. We'll try to improve our process to pick up open delivery requests to avoid this happening again. If you have any account issue in future, please chat with your Wine Guru Jeff who has called you this morning and it will be great to see you at our upcoming club events. We're a friendly club and try to do our best for everybody.
Nathan, Co-Founder, Honest Grapes

Classificada 5 em 5 estrelas

Great wine service

Honest Grapes' curation of a wonderful wine selection across the value spectrum combined with an innovative and evolving tech platform result in a holistic wine service that I keep coming back to.

23 de junho de 2026
Opinião espontânea
logótipo da Honest Grapes

Resposta da Honest Grapes

Many thanks Michael for supporting our wine club and I'm glad you're enjoying our new Club Member Reserves cellar management tools to look after your wine collection.

Classificada 5 em 5 estrelas

Honest make wine enjoyable

Honest make wine enjoyable. Not just another buylist provider - they engage, provide service and invite me to events where I can sample wines & learn before I buy. Far more of a wine experience than another click & buy.

30 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. They resolved a minor issue with my order in no time at all.

Oh - and the wine is excellent - the Catarratto in particular was a revelation!

19 de fevereiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Good selection of fine wines and easy…

Good selection of fine wines and easy to purchase online. Sadly let down by using a cheap courier service. Despite being home all day, we received a ‘sorry we missed you’ notice from the courier (no delivery was attempted at our house) and our wine was left at a grotty local shop 4 miles away for collection the next day. The box was a bit beaten up from handling. Very disappointing way to ship good wine costing £75 per bottle. I would have been happy to pay extra for proper shipping and delivery.

17 de janeiro de 2026
Opinião espontânea
logótipo da Honest Grapes

Resposta da Honest Grapes

Dear Robert,

Thank you for your review — we’re so pleased to hear that you enjoyed the selection of wines.

However, we would like to apologise for your experience with our courier service. They are usually very reliable, so it’s disappointing to learn that on this occasion the service fell short of expectations.

We do hope you enjoyed the wines once they arrived, and that despite the delivery issue, we’ll have the opportunity to welcome you back again soon.

Kind regards,
The Honest Grapes Team

Classificada 1 em 5 estrelas

Spam but no shipping

They’ll spam you with marketing emails, but a month later they still haven’t sent any shipment tracking info for my order. Don’t trust them with a holiday wine order.

7 de dezembro de 2025
Opinião espontânea
logótipo da Honest Grapes

Resposta da Honest Grapes

Dear Zack,

Thank you for your review.

We’re very sorry to hear about your experience with your order. Having checked our system, I can confirm that a confirmation email was sent on the day the order was placed, followed by a shipping confirmation the next day.

I can also see that one of our team has since been in touch to resolve the issue, and I hope this has helped to alleviate any frustration caused.

If there’s anything further we can assist with, please don’t hesitate to let us know.

Kind regards,
The Honest Grapes Team

Classificada 5 em 5 estrelas

A brilliant wine retailer

A brilliant company who delivers wine in several formats not just by the case that in larger bottles and single bottles. Delivery is always prompt and free as long as £75 is spent. The wines arrive in good condition and recommendations are excellent and wide ranging. Regular tastings organised by them at all price levels.

10 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Company

Great Company! Great people! Beth looked after our team really well! Everybody had a great time :) Will 100% do another event

20 de agosto de 2025
Opinião espontânea

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