HostXNow Opiniões 30

Resposta da HostXNow

12/11/2023

Thank you Elisabeth! Very happy to hear that.

Resposta da HostXNow

16/12/2022

Thank you Kris.

Resposta da HostXNow

16/12/2022

Thank you.

Resposta da HostXNow

16/12/2022

Thank you Kate.

Resposta da HostXNow

6/04/2022

Thank you Giannis.

Resposta da HostXNow

31/03/2022

Very happy to hear that Alex! Thank you.

Resposta da HostXNow

28/02/2022

Thank you Darren!

Resposta da HostXNow

2/10/2020

Many thanks for the feedback, Darren! I'm really pleased to hear you're happy with our SSD Cloud Reseller Hosting plan.

Best,
Chris

Resposta da HostXNow

Actualizada a 9/06/2022

Hello,

I am unsure which client this is because the review was left anonymously, but we greatly appreciate your review and feedback.

To clarify, we did not increase the price for existing customers.

We did move Shared Hosting customers hosted on SATA drives to SSD Hosting at no extra cost. At a later date, we again upgraded those customers using SSD Hosting from Dedicated Servers to our new Cloud Hosting Servers. Because Cloud Servers are more expensive, we had to charge extra for new customer signups. Again, we did not change the price for existing customers.

Due to your feedback, we have added the old Shared Hosting packages back at the same rate as before at £5/month, only now the drives are the newer and faster NVMe SSD, not the former SATA/SAS drives we used many years ago.

You now have the choice of using:

Cloud Hosting = best for improved redundancy
Shared Hosting = slightly better resources but hosted on Dedicated Servers, not hosted in the Cloud

UPDATE ON 09/08/2022

You may like to know that we have now updated our offerings at

https://www.hostxnow.com/shared-hosting/ - pricing starts at £2.95/month and goes down to £1.91/month when paying yearly, bi-annually or tri-annually in advance! These plans have increased resources and disk space etc.

We also have our new Semi-Dedicated Hosting plans at

https://www.hostxnow.com/semi-dedicated-hosting/ - these have even greater resources and disk space.

There should be something with your budget now.

If you would like to discuss anything else, don't hesitate to get in touch with us via our website, and we will do our utmost to ensure you are satisfied with our services. We appreciate your business!

All the best,
HostXNow

Resposta da HostXNow

Actualizada a 17/09/2021

Hi Colin,

I hope you are well.

I would have preferred if you tried to work with me/us on the issue before updating the review, but no problem! Firstly, we did send notifications about some price updates several months ago due to some of our vendors increasing their prices i.e, datacentre, cPanel, to name a few. We also added new improvements and was footing the bill ourselves for several years. To remain competitive and continue to offer excellent service, we had to do a minor price increase here and there, but that mainly affected our cheapest budget accounts created a very long time ago. The change did not affect our higher paid services and plans.

Please remember that you signed up in 2018, almost 3 years ago and that operating costs can go up, and that's without us adding new software or improving infrastructure on our own.

We have made so many changes over the years such as

Switching to Cloud (we don't use old single stand-alone dedicated servers)

Moving from SATA to SAS, SAS to SSD and then SSD to NVMe SSD

Introducing Acronis Backup Cloud, which helps better protect against Ransomware attacks (most other providers only use JetBackup or use other poor backup methods)

We added MailChannels for free so customers emails would be delivered better

We have 24x7 live chat whereas other providers don't have it or say they have it, but it's never online... to name a few.

We use the best of everything hence why sites are so fast and stable! I bet you haven't noticed any downtime, and that's due to the premium setup we use. I want our clients to have the best service possible at the most affordable prices.

If you had the Budget - Web Hosting plan, the cost would be £5/month or £4.17/month if paying yearly (2 months free hosting). You are paying annually, and so the cost would be £50/year, but the plan includes

1 Unique Website
1 Email Accounts
1 FTP Accounts
1 MySQL DBs

Because you are using 3 Email accounts, you cannot use the Budget - Web Hosting plan, which is why you are on the X1 - Web Hosting plan.

which includes

5 Unique Websites
5 Email Accounts
5 FTP Accounts
5 MySQL DBs

The cost for that plan should be £10/month or £8.33/month if paying yearly (2 months free hosting). You are paying annually, and so the cost would be £100/year. That said, I left your account on one of the old pricing plans with a discount of £72/year, which is cheaper than listed on our website.

I understand everyone has different budgets and requirements, and I can see your site usage is low. Therefore, I have set your X1 - Web Hosting plan to be the same price as the Budget - Web Hosting plan price at £60/year and with a 25% discount reducing the total recurring cost to £45/year, making it only £15/year more than when you signed up 3 years ago. Again, we have made lots of changes infrastructure/features-wise since you signed up.

But if you prefer to use a provider who doesn't use Cloud or the other things I mentioned and pay a lower price, and maybe doesn't have as quick and personal support, I will understand that too. I like to offer a premium hosting service to ensure all our clients get the best performance and uptime stability.

Thank you for providing us with feedback on Trustpilot, and I hope I explained all this well enough? Would you mind letting me know if you have any other questions or feedback? You may also email me directly at chris@hostxnow.com

PS cPanel recently made their WP Toolkit free https://www.cpanel.net/wp-toolkit/, and while many providers will offer a free Lite version and paid Deluxe version, we have added the full version at no extra cost. But of course, if cPanel ever try to charge for Deluxe again in the future, we would have to pass the cost on.

WP Toolkit is the same used at Plesk as some users may prefer to use it over Softaculous. Please check it out when you get a chance and let me know what you think!

Edit: just to be clear, as I said in ticket, but did not make clear here "A lot of the suppliers have increased the pricing of their software a lot! cPanel increased the cost of their base cPanel license and started charging per cPanel account in 2019 and then increased the price again in 2020. We improved our infrastructure and offerings at no extra cost to our customers, but the cPanel prices they did were unexpected by the whole web hosting industry. You will see plenty of blog posts from different providers where they have mentioned that they had to do a price increase here and there".

Thank you for your understanding in the matter and updating the review back to 5 stars, Colin. Much appreciated!!!

If there is anything I can help you with, please do email me and let me know.

Have a great weekend!

--

Kind regards,
Christopher Smith