HotelContractBeds Opiniões 

306
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

My experience with this company is all positive. Even the delivery driver was so helpful and friendly. We bought a single mattress which is well made and comfortable. The delivery was quick and servic... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service. I never actually spoke to anyone because the website was so clear. I ordered a Metal Platform Bed on Friday afternoon and it was delivered on Monday afternoon. Enough said! And... Ver mais

Classificada 5 em 5 estrelas

I have been using Hotel Contract Beds since 2020 for the zip and Link divans and mattress in all of our holiday lets. I find them good quality and last, the delivery to our region every Thursday goes... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We ordered two ziplink mattresses. We wanted to defer the second mattress until we'd tested how well the ziplink works when the mattresses are used as a double. Hotel Contract Beds have been nothing... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de móveis

Escrito pela empresa

Supplying contract beds, mattresses and sofa beds (BS5852 & Crib 5) to hotels and the hospitality industry. Free UK mainland delivery. Bespoke sizes available, call for details.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

306 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(306)

60 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent mattress

Excellent mattress, really pleased. Ordering was easy with fast delivery.

2 de julho de 2024
Opinião espontânea
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Resposta da HotelContractBeds

Thankyou for the review, glad everything is to your liking and more importantly you are happy with the mattress

Classificada 5 em 5 estrelas

Good service.

Product as described, very good quality, communication, updates regarding delivery, everything without any problems. Used twice already and will be using in future.

28 de maio de 2024
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Resposta da HotelContractBeds

Thankyou for the lovely review and of course the repeat orders. We look forward to speaking to you for your third order!

Classificada 5 em 5 estrelas

I ordered a few beds…

I ordered a few beds, mattresses and head boards for our family run care home, to replace old stock and increase quality of furnishings (hopefully).
HCB will be our sole supplier from now on.
Great customer service even though as we are an Isle of Wight business they couldn’t deliver they recommended a courier that could.
Good quality products.
Fair prices.

3 de junho de 2024
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Resposta da HotelContractBeds

Thankyou for the lovely review, Great to hear how happy you are and of course its lovely to share business recommendations and i'm glad Shaun at Ess Express could help with the delivery over that strip of water to the Isle of Wight.

Classificada 5 em 5 estrelas

It's what it says on the tin

It's a pleasure to do business with a company that says what it does and then does what it says.

When ordering, you'll know exactly what you are getting, when you're getting it and what the quality will be.

I wouldn't by mattresses anywhere else.

29 de maio de 2024
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Resposta da HotelContractBeds

Thank you so much for the lovely review and 5 stars!, Look forward to dealing with you again and thanks for the continued business!!

Classificada 5 em 5 estrelas

Highly recommend this company

Our bed specification wish list was long and Hotel Contract Beds answered all our questions quickly. Fabric swatches arrived promptly. Delivery date was far sooner than any other company we looked at and it came on the allocated day and at the allocated time slot. Castors were delivered rather than sliders and a phone call sorted this out and replacements arrived the next day. Very good service. Most importantly guests say it is a very comfy bed and we felt great value for money. Will definitely recommend to others and use in the future. Jane B

7 de junho de 2024
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Resposta da HotelContractBeds

thankyou so much for a lovely review! Glad we ticked all the boxes for you and hope your customers continue to enjoy the beds!, appreciate the 5 stars!!!

Classificada 5 em 5 estrelas

Fantastic experience

Fantastic experience - great customer service and timely delivery

13 de maio de 2024
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Resposta da HotelContractBeds

Thank you for your review and we are pleased you found your experience of purchasing through our company fantastic.

Classificada 5 em 5 estrelas

Very good service and a great sofa and…

Very good service and a great sofa and bed very comfortable and easy to set up

6 de junho de 2024
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Resposta da HotelContractBeds

Thank you for taking the time to write a review. We are pleased you found the service very good and the sofa great.

Classificada 5 em 5 estrelas

Very pleased

I am very pleased with the service I received. I made a mistake with my measurements, and the staff were so helpful in helping me rectify the mistake with an exchange and then a refund of the difference in cost. They even followed up with a courtesy call. Do keep this up.

22 de maio de 2024
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Resposta da HotelContractBeds

Thank you for taking the time to write a review. We are so pleased that you found the experience you had was good.

Classificada 2 em 5 estrelas

Do not buy the Milan

Strongly would NOT recommend the Milan Mattresses. We bought 12 king size and 6 zip links late last year for hospitality. Almost all of them after 4 - 6 months of use have dipped in the middle and have bulged out at the sides. A mattress should last years and we are going to have to replace them all within a year. The Delivery and customer service tends to be quick and very good.

25 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Domestic Customer

Second time of dealing with this Company. Have purchased 2 beds from them for our home and have been pleased with the service, delivery and the product.

22 de abril de 2024
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Resposta da HotelContractBeds

Many thanks for the lovely review and glad to hear you are happy with all aspects from ordering to received the beds!, Thanks again for your continued orders and hope you carry on enjoying your purchases.

Classificada 1 em 5 estrelas

Purchase a zip and link bed 3 years…

Purchase a zip and link bed 3 years ago, not used on a regular basis as for a holiday rental and a lot of month's not used at all. It has completely dipped in the middle and fraying at the seams. This should not have happened after 3 years. I was told about a different zip and link that I could purchase but looking at other reviews I will not be purchasing.

19 de abril de 2024
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Resposta da HotelContractBeds

Good Morning, sorry you feel this way. I can see that the product you purchased was covered with a one-year guarantee and you purchased this order on 30-03-2021. We will always try to help but after this length of time, I am afraid it is just out of the warranty period. I can see we offered the Pocket Dream 1000 which is covered with a 5-year guarantee but you were not interested in this which of course is your prerogative.

Classificada 5 em 5 estrelas

This will be the 3rd bed ordered from…

This will be the 3rd bed ordered from hotel contact beds.
I ordered many weeks ago and with the support of a fabulous sales lady Nadia, I was able to choose my specific date of delivery, although I couldn’t choose a time slot.
However, timing of delivery was perfect as son was still home to help take upstairs.
These beds are great quality and even better they are a great price!
I looked at a number of single beds (this was for my grandson) and they want 3/4 times more money!
I know I have had a great quality item and their customer service (Nadia) has been outstanding !

19 de março de 2024
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Resposta da HotelContractBeds

Thank you so much for your review and we are so pleased you find the beds to be great quality and value for money. I will pass on your comments to Nadia for her outstanding service.

Classificada 5 em 5 estrelas

Highly recommended

Our third bed from Hotel Contract Beds for holiday lets. Excellent beds and efficient service. Good communication.

4 de janeiro de 2024
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Resposta da HotelContractBeds

Thank you for your review and we are pleased you find the beds to be excellent.

Classificada 1 em 5 estrelas

2 x king size mattresses now just over…

2 x king size mattresses now just over 18 months old but sagging like 18 years old, in a holiday lodge so only used at weekends not very impressive. do yourself a favour and buy local you can always go back if you have a problem and it keeps your money in your town

24 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We recently purchased a Regal 2000 zip…

We recently purchased a Regal 2000 zip and link divan from Hotel Contract Beds. Delivery was very good and on time and the delivery man was very polite. Had a couple of minor issues with the bed but these were very quickly resolved by the helpful people I spoke to at customer service. The bed is very comfortable although a little higher than I would have liked, but that is my fault for not checking the specification prior to purchase. Very happy with the bed overall.

8 de janeiro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Panache Mattresses

Customer service and delivery were excellent. Originally 5 years ago we purchased Panache divans and mattresses for our holiday cottage in Cornwall. They are still superb in comfort with excellent guest reviews. Decided to purchase the same for our home two years and 12 months ago. Comfort is absolutely awful - there must have been a change in manufacturing. The zip and link mattresses are now rock hard and dip in the middle after a nights use. My hip and leg is numb in the morning. The double mattress was replaced without an issue as it did not soften at all and we then had to purchase a memory foam topper at £120 to try and ease comfort. I’m now at the stage of having to replace the beds again which won’t be through hotel contract beds this time.

23 de dezembro de 2023
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Resposta da HotelContractBeds

Thank you for your review. The mattresses that are 3 years old are still under our warranty. I cannot see that you have made contact with us regarding this issue. If you would like to drop an email to sales@fullrangefurniture.co.uk we would be happy to replace this for you. If you advise that you would like it to be softer we will have this made in a softer feel. Alternatively please call us for a chat as we have no order reference to get your details from.

Classificada 5 em 5 estrelas

Thank you so much To Rich fir amazing…

Thank you so much To Rich fir amazing service and looking after our order for our Lodge from start to finish you have been the best we will be ordering more soon amazing products and 10 star service Stephen at mackielodge

1 de novembro de 2023
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Resposta da HotelContractBeds

Thank you for your review. We are so pleased you found the service amazing and will be purchasing from us again and I will pass your comments onto Rich.

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